Not sure where this thread should go. Mods please move it if in the wrong forum.
I've recently bought some software I can not install, The software is: 3DXchange by Reallusion. After buying this software online the company sent me the serial number (key) and an exe file for installation. When I run through the installation wizard I get a message that says, "A Previously installed version of 3DXchange is detected. That I need to uninstall all previous versions of 3DXchange and restart the installation. I did have a trial version of the software on my machine, so I uninstalled it.
However, when I tried the install again I get the same message. I contact Reallusion and they say I probably still have some files in my Registry that are stopping the install. They advise I run a registry cleaner
I don't like registry cleaners, but I still had CCleaner on my machine, and it was recommended by you guys so I figured it was safe. So I ran the CCleraner, and it removed about 30K of files.
Still the installation wizard says I have a previously installed version on my machine.
Again I contact Reallusion, so they send me THEIR registry cleaner. When I try to run it is gives me a message saying, Access Denied.
This was a very expensive program and before I start procedures to dispute the credit card charge, I thought I would check with you guys for any ideas. I'm running Windows 7
I've recently bought some software I can not install, The software is: 3DXchange by Reallusion. After buying this software online the company sent me the serial number (key) and an exe file for installation. When I run through the installation wizard I get a message that says, "A Previously installed version of 3DXchange is detected. That I need to uninstall all previous versions of 3DXchange and restart the installation. I did have a trial version of the software on my machine, so I uninstalled it.
However, when I tried the install again I get the same message. I contact Reallusion and they say I probably still have some files in my Registry that are stopping the install. They advise I run a registry cleaner
I don't like registry cleaners, but I still had CCleaner on my machine, and it was recommended by you guys so I figured it was safe. So I ran the CCleraner, and it removed about 30K of files.
Still the installation wizard says I have a previously installed version on my machine.
Again I contact Reallusion, so they send me THEIR registry cleaner. When I try to run it is gives me a message saying, Access Denied.
This was a very expensive program and before I start procedures to dispute the credit card charge, I thought I would check with you guys for any ideas. I'm running Windows 7