Programs won't start :(

I'm sorry. I didn't realize that you could only run in Safe Mode. What happens in Normal Mode? Does the computer boot to Normal?

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
Save Rkill to your desktop.

There are 3 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator


You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

Rkill.exe
Rkill.com
Rkill.scr

Once you've gotten one of them to run then try to immediately run the following.

Now download and Run exeHelper.

Please download exeHelper from Raktor to your desktop.Double-click on exeHelper.com to run the fix. A black window should pop up, press any key to close once the fix is completed. A log file named log.txt will be created in the directory where you ran exeHelper.com Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

exeHelper by Raktor
Build 20100414
Run at 22:45:41 on 11/24/12
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

rkill just restarted my computer. Is that normal? Thanks.

furyofdawolfx wrote:

rkill just restarted my computer. Is that normal? Thanks.

Yes. Can you now run the programs?

Nope not yet. Only safe mode works

Any suggestions?

Save these instructions so you can have access to them while in Safe Mode.

Please click here to download AVP Tool by Kaspersky.

• Save it to your desktop.
  
• Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
  
• Double click the setup file to run it.
  
• Click Next to continue.
  
• Accept the License agreement and click on next.
  
• It will, by default, install it to your desktop folder. Click Next.
  
• It will then open a box There will be a tab that says Automatic scan.
  
• Under Automatic scan make sure these are checked.
  
  
• Hidden Startup Objects
  
• System Memory
  
• Disk Boot Sectors.
  
• My Computer.
  
• Also any other drives (Removable that you may have)
  

Leave the rest of the settings as they appear as default.
•Then click on Scan at the to right hand Corner.
•It will automatically Neutralize any objects found.
•If some objects are left un-neutralized then click the button that says Neutralize all
•If it says it cannot be neutralized then choose the delete option when prompted.
•After that is done click on the reports button at the bottom and save it to file name it Kas.
•Save it somewhere convenient like your desktop and just post only the detected Virus\malware in the report it will be at the very top under Detected post those results in your next reply.

Note: This tool will self uninstall when you close it so please save the log before closing it.

Hello,

Kasperky did not detect any Malware. It's odd but whenever I shutdown Online Armor, everything works (using my laptop right now). Online Armor did not do that before. Would you advice unistalling online armor and then reinstalling it? Is there a better firewall that you recommend? Thanks!!

-A

Would you advice unistalling online armor and then reinstalling it? Is there a better firewall that you recommend? Thanks!!

You could try that. If that doesn't solve the problem, here's a list of Firewalls.

Remember only install ONE firewall

1) Comodo Personal Firewall (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" and uncheck any HopSurf and/or Ask.com options if you choose this one)
2) Online Armor
3) Agnitum Outpost
4) PC Tools Firewall Plus
5) ZoneAlarm Firewall

Hello,

Thanks for all the help. Online Armor seems to be the problem. I tried uninstalling and installing again but same problem occurs. Whenever I shut down Online Armor, everything is fine. I tried downloading the other firewalls above but none of them seem to be compatible with COMODO Antivirus. Perhaps there is another firewall I can try? Or maybe I can unistall COMODO and install another free Antivirus? Thanks!

-A

Perhaps there is another firewall I can try? Or maybe I can unistall COMODO and install another free Antivirus?

That would be a good idea. Here's a list of free AV's. I especially like MicroSoft Security Essentials. Very lite-weight and effective.

Remember to only install one antivirus!

1) Avast! Home Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) Microsoft Security Essentials for Windows Vista\Windows 7 - 64 bit Download
4-a) Microsoft Security Essentials for Windows XP
5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6) PC Tools AntiVirus Free Edition
7) ThreatFire

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.

Hello,

Everything seems to be working fine right now. Any further steps you recommend?

Thanks,
-A

spoke to soon. Google Chrome is having trouble visiting websites..

furyofdawolfx wrote:

spoke to soon. Google Chrome is having trouble visiting websites..

What sort of trouble; redirecting or can't access the site?

as of right now. google chrome is okay. It did not let me go to some sites (like this one) yesterday.

Ok. We can do some cleanup.

To uninstall ComboFix

• Click the Start button. Click Run. For Vista: type in Run in the Start search, and click on Run in the results pane.
  
• In the field, type in ComboFix /uninstall
  

(Note: Make sure there's a space between the word ComboFix and the forward-slash.)

• Then, press Enter, or click OK.
  
• This will uninstall ComboFix, delete its folders and files, hides System files and folders, and resets System Restore.
  

***********************************************
To remove all of the tools we used and the files and folders they created do the following:
Double click OTL.exe.

• Click the CleanUp button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.
  

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
**********************************************
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
*********************************************
Go to Microsoft Windows Update and get all critical updates.

----------

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

SpywareBlaster- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

Hello,

After uninstalling combo fix and doing a disk cleanup, I started browsing the web for about 5 minutes and all of sudden google chrome stopped working. I started Internet explorer and the same thing happened... So I decided to run a quick scan with PC Tools and got the following:

12/5/2012 10:39:45 PM:781
Scan Finished
Scan Type - Intelli-Scan
Scan Time - 6 mins 28 secs
Items Processed - 4965
Threats Detected - 4
Infections Detected - 16
12/5/2012 10:40:10 PM:265
Infection cleaned
Threat Name - Adware.Advertising
Type - Cookie
Risk Level - Low
Infection - casalemedia.com/ casalemedia.com
12/5/2012 10:40:10 PM:281
Infection cleaned
Threat Name - Adware.Advertising
Type - Cookie
Risk Level - Low
Infection - statcounter.com/ statcounter.com
12/5/2012 10:40:10 PM:281
Infection cleaned
Threat Name - Adware.Advertising
Type - Cookie
Risk Level - Low
Infection - burstnet.com/ burstnet.com
12/5/2012 10:40:10 PM:515
Infection cleaned
Threat Name - Application.TrackingCookies
Type - Cookie
Risk Level - Low
Infection - chango.com/ chango.com
12/5/2012 10:40:10 PM:531
Infection cleaned
Threat Name - Application.TrackingCookies
Type - Cookie
Risk Level - Low
Infection - dmtracker.com/ dmtracker.com
12/5/2012 10:40:10 PM:531
Infection cleaned
Threat Name - Application.TrackingCookies
Type - Cookie
Risk Level - Low
Infection - revsci.net/ revsci.net
12/5/2012 10:40:10 PM:531
Infection cleaned
Threat Name - Application.TrackingCookies
Type - Cookie
Risk Level - Low
Infection - specificclick.net/ specificclick.net
12/5/2012 10:40:10 PM:531
Infection cleaned
Threat Name - Application.TrackingCookies
Type - Cookie
Risk Level - Low
Infection - insightexpressai.com/ insightexpressai.com
12/5/2012 10:40:10 PM:609
Infection cleaned
Threat Name - Trackware.Tracking Cookies!rem
Type - Cookie
Risk Level - Medium
Infection - quantserve.com/ quantserve.com
12/5/2012 10:40:10 PM:609
Infection cleaned
Threat Name - Trackware.Tracking Cookies!rem
Type - Cookie
Risk Level - Medium
Infection - intellitxt.com/ intellitxt.com
12/5/2012 10:40:10 PM:609
Infection cleaned
Threat Name - Trackware.Tracking Cookies!rem
Type - Cookie
Risk Level - Medium
Infection - bs.serving-sys.com/ bs.serving-sys.com
12/5/2012 10:40:10 PM:609
Infection cleaned
Threat Name - Trackware.Tracking Cookies!rem
Type - Cookie
Risk Level - Medium
Infection - pixel.rubiconproject.com/ pixel.rubiconproject.com
12/5/2012 10:40:10 PM:609
Infection cleaned
Threat Name - Trackware.Tracking Cookies!rem
Type - Cookie
Risk Level - Medium
Infection - serving-sys.com/ serving-sys.com
12/5/2012 10:40:10 PM:609
Infection cleaned
Threat Name - Trackware.Tracking Cookies!rem
Type - Cookie
Risk Level - Medium
Infection - ad.yieldmanager.com/ ad.yieldmanager.com
12/5/2012 10:40:10 PM:609
Infection cleaned
Threat Name - Trackware.Tracking Cookies!rem
Type - Cookie
Risk Level - Medium
Infection - rubiconproject.com/ rubiconproject.com
12/5/2012 10:40:10 PM:718
Infection cleaned
Threat Name - Spyware.TrustyHound!rem
Type - Cookie
Risk Level - Medium
Infection - adbrite.com/ adbrite.com
12/5/2012 10:40:15 PM:125
Infections Quarantined/Removed Summary
Quarantined - 0
Quarantine Failed - 0
Removed - 16
Remove Failed - 0

Everything is working again right now, but I'm afraid this might be a reoccurring problem. Any suggestions?

None of those would cause problems with the internet connection. Did your try resetting your modem?