AVG 2011

Re: AVG 201116th November 2011, 2:21 pm

Ohhhhh I think its a microsoft thing...maybe this is just a setting issue...I certainly didn't set this. If it is that, how do I change it?

Re: AVG 201116th November 2011, 3:38 pm

Can you post a screenshot?

You will need to upload it to some image hosting site like photobucket to be able to link to it on this forum.

Re: AVG 201116th November 2011, 3:43 pm

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8175

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

16/11/2011 8:39:08 AM
mbam-log-2011-11-16 (08-39-08).txt

Scan type: Full scan (C:\|)
Objects scanned: 347283
Time elapsed: 1 hour(s), 0 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Re: AVG 201116th November 2011, 3:47 pm

Okay, so according to Malwarbytes there is no infected items either...also, now I am able to repair my AVG virus program (it wouldn't let me open anything before and now its working). So I don't know what happened but its starting to work again. My next question to you, I still cannot download anything you have sent me on this computer...I have to download it onto the other computer and bring it over on a USB stick. I truly believe it has something to do with the Internet Explorer 9...something in there is blocking downloads....Im just not savvy enough to know what to turn off or fix....if this is the only issue I have it shouldn't be a hard one to fix.

Oh, and one last thing. My computer did freeze up when I was running Malwarebytes the first time through. I have been having this problem the last couple weeks. Could it be a program conflict?

Thank you so much for your patience with me...it is greatly apprecited Big Grin

Re: AVG 201116th November 2011, 3:58 pm

So, I went to take a picture of what I was receiving and low and behold the file downloaded without having a meltdown...I don't know why because up until this point I could not download anything but since I've run Malwarebytes I have been able to fix AVG and download directly to this laptop every file I want...it is still doing a scan of the files but it has no trouble bringing them in. I feel like I'm losing my mind...wth? Why would it all of a sudden fix?

Re: AVG 201117th November 2011, 5:44 am

My computer is still freezing up for no reason...I think its only happening when I'm on the internet but that seems to be all I've been doing lately so not sure if it wouldn't freeze up if I was doing other things on the computer. What could cause that? Hard rebooting all the time can't be good for the computer.

Re: AVG 201117th November 2011, 10:26 am

Have you tried completely uninstalling AVG and installing another antivirus?

I´m not a big fan of AVG. If you want to give this a try, you can uninstall AVG the best using Revo uninstaller

Download and install Revo Uninstaller from here.

Run Revo Uninstaller
Find AVG, click it and click the Uninstall button
When prompted for an uninstall mode choose Advanced
Follow the prompts to uninstall the program and related registry entries

After that try Avast! antivirus or Panda Cloud. They are my two free favorites Smile...

Re: AVG 201117th November 2011, 3:05 pm

Hello Gabethebabe:

So you think the reason my computer is freezing up is due to AVG? The issue I have with removing it and loading a new program is that I've paid for this darn program. So now I have to pay for a new program? Before I go ahead and do that I need a bit more of an explanation. I know I'm being a pain in the a** but I have to justify why I'm removing it with more of an explanation. Thanks so much Big Grin

Re: AVG 201117th November 2011, 3:58 pm

Don´t worry, we uninstall AVG just for a moment to verify that it is not the source of your problems. If it is not, you can quickly reinstall it.

If your problems are because of AVG, well, it is a damn shame you paid for it, but if it doesn´t work properly, better not run it.

The Antivirus that I suggest you install are free, so no spending of extra money.

Panda Cloud Antivirus
Avast!

Re: AVG 201119th November 2011, 5:09 am

Okay, well if I have to get rid of it no problem...I just was curious as to why and that makes perfect sense to me Big Grin

I will uninstall and install one of the other recommended virus programs Big Grin

So far the computer has been running fabulously but did freeze once...I was on my game for a change and I noticed when it did freeze it was when I got an error message with my wireless network connection....I have been having a ton of trouble with my provider...they keep telling me that nothing is wrong with my connection but yet I don't always have full bars....and I've added an extra router so that it should cover a large house (my house is small). I don't know if I have a configuration issue on my part or an issue on their part because I've had shotty service for quite some time anyway...grrrr. If I didn't live in such a remote location and I had more choices I would drop them. Anyway, blah blah blah....sorry, I'm a chatter....so I'll drop AVG and I believe we installed Avast! already didn't we? I haven't removed any of the programs that were installed at the beginning of this journey as of yet...should I? Looking forward to speaking again.... Hooray!

Re: AVG 201119th November 2011, 5:17 am

Okay so the OTL.exe file that was on my zip drive that I downloaded to get this show on the road came up with a virus in my AVG....it was a Trojan horse Agent3.AXVV. First time something has actually come up since I started scanning and trying to find what was going on. Could this have caused some of the trouble?

Re: AVG 201119th November 2011, 6:44 am

Interesting tidbit of info....downloaded Panda Cloud and removed AVG 2011....found no viruses and my computer froze three times....so not the AVG that's the issue Sad tearing

Re: AVG 201120th November 2011, 8:09 pm

Ok, so you can reinstall AVG if that is not the problem.

There is a minute possibility that you have a MBR infection that dodged the aswMBR scan, but it is more likely that your computer is clean and there is some other conflict that is bugging you.

If you want to be completely sure that you do not have an MBR infection, do this:
====================

Download MBRCheck by a_d_13 from either of the following mirrors and save it to your system disk (probably C:\).

We are going to create a boot CD to help us with your problem.

You will need a blank CD to burn the boot CD
Download OTLPEStd.exe by OldTimer from here (a big download)
Double-click on OTLPEStd.exe to burn the boot CD
Reboot your system using the boot CD you just created. If you don´t know how to boot from CD, check out this page
Booting will take quite some time, so please be patient
Finally you should see the REATOGO-X-PE desktop.
Browse to your system disk, run mbrcheck.exe and post the resulting log back here.

====================

If this comes up clean, as I think it will, probably you are going to have to troubleshoot a bit. I´m no expert in windows troubleshooting, but what I would do is to try and uninstall some of the software you have installed and see if this has a positive effect.

In the OTl log you can find active processes on your computer - might try out and see if either of those is causing problems.

PRC - [2011/11/15 07:36:54 | 000,584,192 | ---- | M] (OldTimer Tools) -- H:\OTL.exe
PRC - [2011/10/12 11:23:54 | 000,247,968 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe
PRC - [2011/06/06 11:55:28 | 000,064,952 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2011/03/28 16:07:50 | 000,094,264 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
PRC - [2011/03/09 18:24:44 | 002,708,024 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG10\avgfws.exe
PRC - [2011/02/28 17:44:14 | 000,391,432 | ---- | M] (Microsoft Corporation.) -- C:\Program Files (x86)\Microsoft\BingBar\BingBar.exe
PRC - [2011/02/28 17:44:14 | 000,259,336 | ---- | M] (Microsoft Corporation.) -- C:\Program Files (x86)\Microsoft\BingBar\BingApp.exe
PRC - [2011/02/25 09:46:22 | 000,249,648 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
PRC - [2011/02/23 16:11:22 | 000,323,584 | ---- | M] (Eastman Kodak Company) -- C:\Program Files (x86)\Kodak\Kodak EasyShare software\bin\EasyShare.exe
PRC - [2011/02/18 10:47:12 | 000,079,192 | ---- | M] (Research In Motion Limited) -- C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
PRC - [2011/01/12 17:00:42 | 000,013,336 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
PRC - [2011/01/12 17:00:38 | 000,283,160 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
PRC - [2010/12/13 13:48:18 | 000,318,520 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
PRC - [2010/12/10 23:02:24 | 000,136,488 | ---- | M] (CyberLink) -- C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
PRC - [2010/12/07 06:06:00 | 000,249,672 | ---- | M] (HP) -- C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe
PRC - [2010/12/07 06:05:52 | 000,634,696 | ---- | M] (HP) -- C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe
PRC - [2010/12/07 06:05:38 | 000,142,664 | ---- | M] (HP) -- C:\Program Files (x86)\HP SimplePass 2011\BioMonitor.exe
PRC - [2010/11/24 22:26:40 | 000,075,048 | ---- | M] (cyberlink) -- C:\Program Files (x86)\CyberLink\Shared files\brs.exe
PRC - [2010/11/23 11:26:48 | 002,656,280 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
PRC - [2010/11/23 11:26:44 | 000,325,656 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
PRC - [2010/11/17 10:53:16 | 000,113,288 | ---- | M] (Renesas Electronics Corporation) -- C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
PRC - [2010/11/09 16:20:36 | 000,586,296 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
PRC - [2010/11/09 16:20:34 | 000,026,680 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
PRC - [2010/10/27 18:17:52 | 000,207,424 | ---- | M] (ArcSoft Inc.) -- C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
PRC - [2010/07/29 19:39:24 | 000,013,600 | ---- | M] (Broadcom Corporation.) -- C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
PRC - [2010/03/18 10:19:26 | 000,113,152 | ---- | M] (ArcSoft Inc.) -- C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
PRC - [2010/02/03 00:08:56 | 000,087,336 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
PRC - [2008/06/09 23:00:00 | 000,032,768 | ---- | M] (Sage Software) -- C:\Program Files (x86)\winsim\ConnectionManager\Simply.SystemTrayIcon.exe
PRC - [2008/06/09 23:00:00 | 000,024,576 | ---- | M] (Sage Software) -- C:\Program Files (x86)\winsim\ConnectionManager\SimplyConnectionManager.exe

====================

Another tool you could try and use is Process Explorer. When your computer hangs, maybe you can see which process is taking up 100% of your CPU.

Re: AVG 20119th December 2011, 4:54 am

Hi, sorry, I got swamped with work and haven't been able to deal with this computer until now...just wanted to let you know that I am still needing help. Thanks Big Grin

I'm just about to try your last suggestions...I'll let you know how it goes....

Re: AVG 20119th December 2011, 6:15 am

Okay, I attempted to boot with OTLPEStd.exe but I got an error message that said this operation has been stopped because it could cause damage to the computer...here's the coding that came as to what to look up to figure out what the issue is: stop: 0x0000007E (0xc0000005, 0xF3B8D66, 0xF78D9EA4, 0xF78D9BA0)

acpi.sys - address F73B8D66 base at F73AD000, datestamp 41107d27

Re: AVG 201111th December 2011, 4:47 pm

chips wrote:

Okay, I attempted to boot with OTLPEStd.exe

I assume you are saying that you tried to boot with the CD that was created with OTLPEStd.exe?
or did the burning of the CD fail ?

Re: AVG 201112th December 2011, 7:02 am

Yes, I tried to boot with the CD I created and it failed...it did not work.

Re: AVG 201112th December 2011, 9:53 am

Well, if OTLPE doesn´t work for you, I think thee is not much I can do for you.
Your computer appears to be completely clean of malware. The freezing business can have many causes. I´d try and troubleshoot a bit, uninstalling programs that normally start when you boot your computer and see if that has a positive effect. Use Process Explorer to verify which processes are using up your CPU.

Re: AVG 201112th December 2011, 10:03 am

Hello Gabethebabe:

Thank you so very much for your patience. I decided to flush the whole computer (after I moved all my important files) and start from scratch. I'm pretty sure you are right that it is a program conflict so I'm going to slowly readd the programs I like to use and go from there. Much appreciated for your time...very grateful.

Big Grin

descriptionRe: AVG 201116th November 2011, 2:21 pm

descriptionRe: AVG 201116th November 2011, 3:38 pm

descriptionRe: AVG 201116th November 2011, 3:43 pm

descriptionRe: AVG 201116th November 2011, 3:47 pm

descriptionRe: AVG 201116th November 2011, 3:58 pm

descriptionRe: AVG 201117th November 2011, 5:44 am

descriptionRe: AVG 201117th November 2011, 10:26 am

descriptionRe: AVG 201117th November 2011, 3:05 pm

descriptionRe: AVG 201117th November 2011, 3:58 pm

descriptionRe: AVG 201119th November 2011, 5:09 am

descriptionRe: AVG 201119th November 2011, 5:17 am

descriptionRe: AVG 201119th November 2011, 6:44 am

descriptionRe: AVG 201120th November 2011, 8:09 pm

descriptionRe: AVG 20119th December 2011, 4:54 am

descriptionRe: AVG 20119th December 2011, 6:15 am

descriptionRe: AVG 201111th December 2011, 4:47 pm

descriptionRe: AVG 201112th December 2011, 7:02 am

descriptionRe: AVG 201112th December 2011, 9:53 am

descriptionRe: AVG 201112th December 2011, 10:03 am

descriptionRe: AVG 2011