System Recovery Virus

Hello,

I have removed the three programs but, trying to download java to my desktop has failed.

At around 2% the message:
"Internet Explorer cannot download jre-7-windows-i586.exe from download.oracle.com. The connection with the server was reset"

I haven't downloaded Adobe Reader X yet as I wasn't sure if the downloads needed to be done in a specific order.

Firefox... I don't use it so do I need to reinstall it?

Regards,
Carol

Hello.
Hmm, try downloading Java 7 again, could of been a server issue with oracle.

If you don't use Firefox, uninstall it.

You can install Adobe Reader X whenever, they don't need to be done in order.

Oh dear... I've tried to save Java to desktop again and download Adobe but both have failed.

I'm sorry this is proving so much of a problem... is there anything else I can do?

Carol

Hi, I've just tried to log in in safe mode to download and install Java and Adobe but that didn't work either. Internet just hangs - it's not the connection, that's fine.

Do you have any further suggestions or do you think I'm looking at starting from scratch?

Regards,
Carol

Hi,

I know you are busy and I'm sorry to press, but since this problem has been ongoing since 6th September, I'm wondering if it is looking likely that I will have to reinstall the operating system? Or do you have any other suggetions?

You have helped me once before and I will be more than happy to make a donation, but I struggling without the full use of my pc as I sometimes use it for work.

Many thanks,
Carol