System Recovery Virus

Run ESET Online Scan
Please do an online scan with ESET Online Scanner. Please use Internet Explorer as it uses ActiveX.

• Check (tick) this box: YES, I accept the Terms of Use.
  
• Click on the Start button next to it.
  
• When prompted to run ActiveX. click Yes.
  
• You will be asked to install an ActiveX. Click Install.
  
• Once installed, the scanner will be initialized.
  
• After the scanner is initialized, click Start.
  
• Check (tick) Remove found threats box.
  
• Check (tick) Scan unwanted applications.
  
• Click on Scan.
  
• It will start scanning. Please be patient.
  
• Once the scan is done, the log will be saved here: C:\Program Files\esetonlinescanner\log.txt.
  

I tried to run this before without success. Now I am getting message "Unexpected error 2002"

Hello.

Make sure no proxy is enabled.

Remove the Proxy setting in Internet Explorer and/or in FireFox.

In Internet Explorer

1. Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.
   

In Firefox

1. Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection > Choose "No Proxy"
   
2. Click the apply button and restart that computer in normal mode.
   

Try again, see if you get the same error.

Ok, I tried a few things and eventually uninstalled Firefox as I don't use it, then managed to run ESET.

Here is the log:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
esets_scanner_update returned -1 esets_gle=1
esets_scanner_update returned -1 esets_gle=1
esets_scanner_update returned -1 esets_gle=1
esets_scanner_update returned -1 esets_gle=0
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6528
# api_version=3.0.2
# EOSSerial=c3d2259e6de8ed499e27f00bbdf014bc
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=false
# utc_time=2011-10-03 06:37:53
# local_time=2011-10-03 07:37:53 (+0000, GMT Daylight Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=5121 16777190 100 75 3630970 18154935 0 0
# compatibility_mode=8192 67108863 100 0 50113123 50113123 0 0
# scanned=0
# found=0
# cleaned=0
# scan_time=0
esets_scanner_update returned -1 esets_gle=0
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6528
# api_version=3.0.2
# EOSSerial=c3d2259e6de8ed499e27f00bbdf014bc
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2011-10-03 06:53:00
# local_time=2011-10-03 07:53:00 (+0000, GMT Daylight Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=5121 16777190 100 75 3631877 18155842 0 0
# compatibility_mode=8192 67108863 100 0 50114030 50114030 0 0
# scanned=0
# found=0
# cleaned=0
# scan_time=0

Hello.
Just some old programs to update now.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

Adobe Reader 9.4.5
Java(TM) 6 Update 20
Viewpoint Media Player

Updating Java:

• Download the latest version of Java SE Runtime Environment (JRE) 7.
  
• Click the "Download JRE" button to the right.
  
• In the Window that opens, select your platform, check the "agree" box, and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  
• Close any programs you may have running - especially your web browser.
  
• Then from your desktop double-click on jre-7-windows-i586.exe that you downloaded to install the newest version.
  

Please download Firefox 7.0.1 and install it. It will install over version 6.0 you currently have installed, so you won't lose any bookmarked websites.

Then download and install Adobe Reader X

How is the machine running now?

Hello,

I have removed the three programs but, trying to download java to my desktop has failed.

At around 2% the message:
"Internet Explorer cannot download jre-7-windows-i586.exe from download.oracle.com. The connection with the server was reset"

I haven't downloaded Adobe Reader X yet as I wasn't sure if the downloads needed to be done in a specific order.

Firefox... I don't use it so do I need to reinstall it?

Regards,
Carol

Hello.
Hmm, try downloading Java 7 again, could of been a server issue with oracle.

If you don't use Firefox, uninstall it.

You can install Adobe Reader X whenever, they don't need to be done in order.

Oh dear... I've tried to save Java to desktop again and download Adobe but both have failed.

I'm sorry this is proving so much of a problem... is there anything else I can do?

Carol

Hi, I've just tried to log in in safe mode to download and install Java and Adobe but that didn't work either. Internet just hangs - it's not the connection, that's fine.

Do you have any further suggestions or do you think I'm looking at starting from scratch?

Regards,
Carol

Hi,

I know you are busy and I'm sorry to press, but since this problem has been ongoing since 6th September, I'm wondering if it is looking likely that I will have to reinstall the operating system? Or do you have any other suggetions?

You have helped me once before and I will be more than happy to make a donation, but I struggling without the full use of my pc as I sometimes use it for work.

Many thanks,
Carol