Trojan horse SHeur3.CDGB + TR/Crypt.XPACK.Gen + Windows Updates Will Not Install

You're welcome, no problem. The fixes we ran should've killed it. Anything else I can help you with?

No thank you, that'll do it. HUGELY appreciated. You are all saints.

You're welcome, I'm glad to help.

Your computer is now clean. Now, time to remove the tools used, and update your computer to prevent vulnerability.

Updating System Restore

Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
  
• On the dialogue box that appears select Create a Restore Point
  
• Click NEXT
  
• Enter a name e.g. Clean
  
• Click CREATE.
  

You now have a clean restore point.

To get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  
• In the Drop down box that appears select your main drive e.g. C
  
• Click OK
  
• The System will do a calculation of temporary/old files, and then display a dialogue box.
  
• Select the More Options Tab.
  
• At the bottom will be a System Restore box with a CLEANUP button click this
  
• Accept the Warning and select OK again, the program will close and you are done.
  

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Removing the tools

Now, to remove all of the tools we used and the files and folders they created, please do the following:

Download [URL="http://www.itxassociates.com/OT-Tools/OTC.exe"]OTC.exe[/URL] by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.
  Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
  

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Update Programs

Please download the newest version of Adobe Acrobat Reader from [URL="http://www.adobe.com/products/acrobat/readstep2.html"]Adobe.com[/URL]

Please download the newest version of Java from [URL="http://www.java.com/en/download/manual.jsp"]Java.com[/URL].

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Staying Protected

If you don't have a anti-virus I recommend to download one of these free anti-virus programs:
1. [URL="http://www.avast.com/"]Avast![/URL]
2. [URL="http://www.avira.com/en/support-download-free-antivirus"]Avira[/URL]
3. [URL="http://www.microsoft.com/security_essentials/default.aspx"]Microsoft Security Essentials[/URL]

If you have Windows XP, then I recommend downloading one of these free firewalls if you do not already have one:
1. [URL="http://www.comodo.com/home/internet-security/firewall.php"]Comodo Firewall[/URL]
2. [URL="http://www.tallemu.com/products-online-armor-free.php"]Tallemu Online Armor[/URL]

I recommend using [URL="http://www.malwarebytes.org/mbam.php"]MalwareBytes Anti-Malware[/URL] for a anti-malware program.

If you don't have a anti-spyware I recommend to download this free program to help keep you spyware free:
1. [URL="http://www.javacoolsoftware.com/spywareblaster.html"]SpywareBlaster[/URL]

Please don't download more than one anti-virus, firewall, or anti-spyware because they will conflict with each other making your computer slow, data loss, and false results so please just don't do it.

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Here are some prevention tips:

1. Torrents are a conduit of malware; this is why we highly recommend not using them as chances are extremely high that you will be infected from them.

2. Cracks/warez/keygens are another conduit of malware and are illegal so don't use them.

3. Disable auto-run to prevent auto-run worms from infecting your machine through USB drives.[URL="http://www.engadget.com/2004/06/29/how-to-tuesday-disable-autorun-on-windows/"]XP[/URL] or [URL="http://www.howtogeek.com/howto/windows-vista/disable-autoplay-in-windows-vista/"]Vista/7[/URL]

4. Always make sure you have the latest [URL="http://windowsupdate.microsoft.com"]Windows update[/URL].

5. Use a Site Advisor so you don't go to sites that will infect you. [URL="http://www.mywot.com/en/download"]Web-of-Trust[/URL] or [URL="http://www.siteadvisor.com/download/windows.html"]Mcafee Siteadvisor[/URL]

6. Also there are many holes and flaws in Internet Explorer I recommend using [URL="http://www.getfirefox.com/"]Firefox[/URL] or [URL="http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95346"]Google Chrome[/URL] to keep you more safe.

7. Always keep your [URL="http://www.java.com/en/download/installed.jsp"]Java[/URL] and Adobe Reader updated and all older versions removed to keep clear from exploits.

8. Don't fall for Scareware. What is Scareware? A rogue anti-virus on your system that will scare you into buying their fake software due to false detections.

9. Be sure to always have a firewall and anti-virus installed at all times.