Computer Issues..

Hello.

TFC(Temp File Cleaner):

• Please download TFC to your desktop,
  
• Save any unsaved work. TFC will close all open application windows.
  
• Double-click TFC.exe to run the program.
  
• If prompted, click "Yes" to reboot.
  

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

It's mainly down to HDD management, how often you do clean outs and such.

Ok it's done, but i don't think that's going to fix the problem.. For some odd reason i have a feeling there's something wrong with the way the internet is connecting through my laptop, Directly connecting VIA modem, and wireless i still experience the same thing..

I have NO viruses, malware, or anything harmful on my laptop at all.. I'm smart and i know what to [and what not to] download or view on the internet.. Something somewhere got damaged, it's either a driver or a core component..

Idk if this will help..

The game i play is called RuneScape, it's a Java Based game that takes quite a bit of CPU Usage..
I also run Windows Live Messenger 2011 and i use Voice Call while i'm on it, (nearly everytime i'm signed in) my CPU is always in the high 90% area for quite some time. It's been this way for a LONG time, and i've never had a problem where my computer cannot handle both of those going at once.

If i'm on Call on Windows Live, i have to Hang it up, or i'll lose Connection while i'm on the game. Then i can call back after its done 'lagging' and i'll be fine for a while, till it happens again.

But regardless of what i have open, my Startup is running slow now, Norton & Malwarebytes don't come up as fast anymore, Firefox and anything else still refuses to open as quick as they used to.. Even Control Panel stopped responding trying to uninstall something just yesterday..

Whatever this is, it's new.. I've not experienced the problem before, i even did a System Restore to Factory Settings.. And it's still here. Something is eating up my Physical memory or something, i don't know. But from the scans, which i can read & understand most of them. I see nothing potentially harmless in them, just my normal files & programs, i've done scans with numerous antiviruses because they all give different inputs, nothing has been found... Antivirus or malware.. But there's still SOMETHING wrong.. it's maddening!

There's gotta be something else you can check, from this new information i've given you..

This laptop is less than a year old.. Nortons Diagnostic report is telling me i've got low RAM, but i'm using Vista and i have an 8GB usb plugged in i can use for Readyboost for around 4GB of additional RAM..

From what bitdefender told me (when i had it installed) i had 'bout 914mb of RAM remaining.

Hello.
Please open your Task Manager. Under the Mem Usage list, what file is hogging it the most? svchost.exe by any chance?

Well, it's running 13 times (lol) but they're all 00%

Java.exe hits 80% when i'm using it.. But i have this issue when Java.exe isn't even running either..

For example, i was just downloading a movie, i only had 2 things open.. the Download & Windows Live 2011.. It disconnected my internet 4x, my network center made me believe my modem got turned off, but it wasn't, it re-connected itself after 10 seconds..

If i go on speedtest.net, once it hits the 'downloading' part, it peaks at 20mb then it slowly dies, and it takes a LONG time before it finishes that 'test' with the internet download speed showing as 0.70mb or sometimes less..

I used to peak 16-25mb on the download... i don't have dial up so it shouldn't be showing me with dial up speeds lol

Hello.

Please download the current version of HijackThis from HERE

• Double click and run the installer.
  
• It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  
• After installing, you should get the user agreement, press accept and Hijack This will run.
  
• Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
  

Hello.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
  O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
  O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
  O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
  O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
  O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
  O4 - HKLM\..\Run: [Skytel] Skytel.exe
  O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
  O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

Reboot normally, how is the machine running now? Java.exe still hogging the CPU?

On startup, i let everything open & load, waited a good 2 minutes then tried to open Firefox to get back here, took 11 seconds to open.. Then the page lagged trying to load www.GeekPolice.net so everything is still the same :\

Here's what my Task Manager looks like while i'm running my normal programs.

Hello.

I recommend you remove the Java Quick Starter because it's not needed.
To do so, follow these instructions.

Go to Start > Control Panel > Java.
In the Java control panel, open the click the Advanced tab. Click the + in front of Miscellaneous and uncheck the Java Quick Starter box.

See here for more info.

Does Java.exe still hog the CPU now?

Hm, it's already unchecked..

And i was just watching a video on YouTube and my MSN call ended because my internet 'stopped working' because both of those were loading at the same time :\

Hmm, did the HJT fix work? I still see hkcmd.exe loading, I am suspecting the UAC got in the way of our fix?

Run Hijack This again, system scan only. Do all the items I listed to be fix show up still?

Yeah, still on the log. I saved it so you can see again.



Kaspersky Internet Security 2011 (I just removed Norton to install this) found au_.exe running.. c:\users\vintage\appdata\local\temp\~nsu.tmp\au_.exe

From what i've read it's a file that belongs to SpyFalcon?

My Kaspersky is only Trial atm, i've gotta buy the license for it still, idk if it'll remove it for me.

I'm going to PM you a private log i got from scanning on Kaspersky it's a 'getsysteminfo' log

Got it.

Try this for me please before I resort to something else first. To run Hijack This this time, please right click it, select "Run as administrator".

Try our HJT fix again, see if the items listed go away this time.

Normally i do that, but this is the only program that i have that DOESN'T have a 'Run as Administrator' option..

Hello.
Please try StartupLite by Malwarebytes, download from here.
http://www.malwarebytes.org/startuplite.php

Run that and turn off anything unnecessary.

No unnecessary startups found, i disabled the following programs myself earlier today (the ones i noticed you were trying to fix in HiJack This...

hkcmd.exe
igfxtray.exe
igfxpers.exe
Reader_sl.exe
AdobeARM.exe
RtHDVCpl.exe
Skytel.exe
jusched.exe

The disconnecting stopped, i can finally download and have another thing running at once, now there's only ONE problem that remains, things opening up slowly and things 'not responding' sometimes, my firefox loads slow still and when i open a page that has a long list of stuff on it, the page stops responding till its done loading which takes a minute or so, this never happened before as well.

Any ideas on the last problem?

Not too sure about that, everything looks cool now.

Lol, the disconnecting is back now.. I uninstalled Firefox for Chrome, because firefox i guess was the issue for the slow loading, but i'm downloading a Movie atm, and i keep disconnecting from Windows Live, so there's still something wrong.. do you want new OTL logs? I've installed new things and changed some stuff since those last ones.

Does the disconnecting only happen when you download something?

Yeah, when i start the download with other programs open, even if i download more than TWO things, one of them will die down and the other will speed up VERY high, and then disconnect me



It's not my internet that's one thing i know.. the jitter on that is so high.. It's not like this on the other laptop, and on speedtest.net it acts like its having a seizure when it's trying to do the downloading part

And that picture btw, is without me on Windows Live Messenger, and anything else..

Now what? :\

If you use a download managed, try limiting your bandwidth usage.