Slow PC and unexpected crashes

Hello,

I was not able to run the Eset scanner in IE at first, with the windw closing and cookies being blocked. Anyway i ran the scanner in firefox (after downloading the eset file) and i got the below log. I have now try to access eset online with IE and it now works...thanks


ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=970e2c1f4356bf45bb8e1d2750c0b597
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-09-28 05:50:39
# local_time=2010-09-28 06:50:39 (+0000, GMT Daylight Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=768 16777215 100 0 93907617 93907617 0 0
# compatibility_mode=2304 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 211 211 0 0
# scanned=66268
# found=5
# cleaned=5
# scan_time=2174
C:\Documents and Settings\Aaliya Khan\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\file\A.class-50b28af3-3ff6ab55.class a variant of Java/Exploit.Agent.NAL trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Documents and Settings\Aaliya Khan\My Documents\setup(2).exe a variant of Win32/Adware.180Solutions application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Documents and Settings\Aaliya Khan\My Documents\setup.exe a variant of Win32/Adware.180Solutions application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Program Files\ISP\Orange\Preload.EXE Win32/Adware.BHO.MegaSearch application (deleted - quarantined) 00000000000000000000000000000000 C
C:\WINDOWS\system32\msls50.dll probably a variant of Win32/Agent.JHBRFDL trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
ESETSmartInstaller@High as downloader log:
all ok

Okay, next, we need to uninstall and update a few things.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

Adobe Reader 7.0.5
J2SE Runtime Environment 5.0 Update 6

Updating Java:

• Download the latest version of Java SE Runtime Environment (JRE) 6 Update 21.
  
• Click the "Download JRE" button to the right.
  
• In the Window that opens, select your platform, check the "agree" box, and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  
• Close any programs you may have running - especially your web browser.
  
• Then from your desktop double-click on jre-6u21-windows-i586.exe that you downloaded to install the newest version.
  

Then download and install Adobe Reader 9.3.4

Please download Firefox 3.6.10 and install it. It will install over version 3.6.9 you currently have installed, so you won't lose any bookmarked websites.

Done all the above...anything else???? Cheers for the help though...

Hello.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found here.

Hopefully this should take care of your problems! Good luck.

Hello,
thanks for your help. Just a quick question. Before you replied i installed avira and comodo firewall and everything seemed good. I then installed spybot search and destroy and the machine is running very much slower nower. I tried to stop spybot running on start up but still its not as fast as it was...any ideas??

ta

Uninstall Spybot again, does that make any difference?

yeah, i un-installed spybot, avira and comodo, and low and behold it ran ok...

Any particular anti-virus/firewall that doesnt use too much CPU?

I use Avira myself alongside with MBAM and both work good for me.