Hi sandkind And Welcome to GeekPolice!
Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.
Kindly follow my instructions and
please do no fixing on your own or running of scanners unless requested by me or another helper.
- Download ComboFix from below:
Combofix download
* IMPORTANT !!! Place combofix.exe on your Desktop
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
You can get help on disabling your protection programs here
- Double click on combofix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
The Windows recovery console will allow you to boot up into a special recovery mode that allows us to help you in the case that your computer has a problem after an attempted removal of malware.
With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement.
ComboFix will now automatically install the Microsoft Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Microsoft Windows Recovery Console option when you start your computer unless requested to by a helper.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see a message that says:
The Recovery Console was successfully installed.
Click on Yes, to continue scanning for malware.
- Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
- When finished, it shall produce a log for you. Post that log in your next reply
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
---------------------------------------------------------------------------------------------
- Ensure your AntiVirus and AntiSpyware applications are re-enabled.
---------------------------------------------------------------------------------------------
