Cannot Create Process Alert

Hello DebC,

Malware writers make their infections destructive, especially during the removal process. And it is beyond our control that this kind of things to happen from time to time.

Unfortunately, you were infected with a certain type of malware that puts your computer it is now in the process of attempting to remove the malware.

The malware was in fact the trigger for the problem you're experiencing now, not the tool we used. It was the tool or there would be no other option.

We can try to use your recovery partition. What is the brand of computer you're using?

I run Vista but have no access to my disk as we are preparing to move. It was suggested that I download some things here to make a disk but I can't get into my system.

Ok, what is the brand of your computer? We can try to use your recovery partition.

HP G60-441 US Notebook PC.

On the black screen that I get it does say, "If you do not have this disk (the Windows Installation Disk), contact your system administrator or computer manufacturer for assistance.

File: \Windows\system32\winload.exe
Status: OxcOOOOOOe
Info: The selected entry could not be loaded because the application is missing or corrupt.

Hello,

1. Power on the computer
2. Press F10 repeatedly when you see the HP or Compaq logo.
2. When the recovery screen appears, press Next and then Yes to perform a non-destructive recovery.
3. To perform a destructive recovery, click Advanced and then Yes. (data will be wiped out)
4. After the recovery is finished, the laptop will reboot.

Hey Dr. Thanks for trying to help me. I did as you said, & after pressing F10 all I got was a two tone blue screen with an option to "Exit Save Changes. [Yes]. [No]. At the top of the screen, reading left to right says: Main - Security - Diagnostic - System Configuration - Exit. Rev. 3.5

What does this mean. There was no NEXT option. Thank you.

Hello,

Does the blue screen come with an error code? It usually looks like 0x000008E.

What happens if you try to access the recovery partition again?

I tried it again and it does the same thing. Doesn't seem to have an error code that I can tell on the blue screen. On the black screen under Status, it says 0xc000000e. Does that help? I wish there was a way for me to take a screen shit of the Blue Screen so you could see what it says.

Hello,

This infection has really screwed up the system. It can't even boot into the recovery partition. I'm afraid the recovery disc is the last option.

You're running Vista 32 bit right? You may order one from HP here and also keep it for future use:

https://warp2.external.hp.com/driver/dr_country_select.asp?Product=515690-002&lang=en&cc=us

Doc, sometimes the Recovery Partition cannot be access if the MBR is damaged.

Remember, the MBR is the table which gives instruction to the hard disk on where each partition is. If the MBR is corrupted, then the partition is probably not accessible.