e mail address stolen??

Hi,

Sorry for the delay, I seem to have not gotten a notification email. >.<

Please don't uninstall it, as that might do something else, instead we will manually remove it.

I will help you choose a security program after the removal.

====

Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

Alternate link: Forospyware.com

Rename ComboFix.exe to commy.exe before you save it to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  
• Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console

Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

• Click on Yes, to continue scanning for malware.
  
• When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.
  

ok..how do i temporarilly turn off TREND Micro PC-Cillin internet security

:sad:

just so u know its expired, and i right click on the bottom tray..but the picture doesnt look like your picture..it does not show "settings"

Hi,

Please uninstall Trend Micro via Add Remove Programs > Control Panel as I will give you some better choices. :cool2:

After that, please run ComboFix.

ok..doing now...stand by :-)

oh my..i try to run BleepingComputer.com
i get a ERROR that says you can not rename combofix as combo fix (1) i dont ge a chance to ge to name it like you said and put on my desk top... :sad:

Hi,

Try this instead:

Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

ok i tried to copy and paste..oops didnt work..where do i get so u can see the problems ..there were 14 objects bad..i got rid of all..now what??

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4304

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

7/11/2010 8:36:04 PM
mbam-log-2010-07-11 (20-36-04).txt

Scan type: Full scan (C:\|)
Objects scanned: 166575
Time elapsed: 23 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
rember i cleaned once where do i find that page to send u..this is the second run

Hi,

Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
  
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
  
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  
• Copy and paste that log as a reply to this topic
  

do i need to do this post #31 now? you have been so patient with me thx

Hi,

Yes, please do the instructions in post 31, as this is the final check before I give you my final set of instructions.

ur going to kill me i went to copy the 2 treats and it didnt copy so i could paste...now what.. give me a gun!!!!

not treats..threats..........

Hi,

Nah, thats not going to happen.

Anyways, ESET removed what it found, so time to give my last set of instructions.

Your computer is now clean. Now, time to remove the tools used, and update your computer to prevent vulnerability.

Updating System Restore
Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
  
• On the dialogue box that appears select Create a Restore Point
  
• Click NEXT
  
• Enter a name e.g. Clean
  
• Click CREATE.

You now have a clean restore point.

To get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  
• In the Drop down box that appears select your main drive e.g. C
  
• Click OK
  
• The System will do a calculation of temporary/old files, and then display a dialogue box.
  
• Select the More Options Tab.
  
• At the bottom will be a System Restore box with a CLEANUP button click this
  
• Accept the Warning and select OK again, the program will close and you are done.

========

Removing the tools
Now, to remove all of the tools we used and the files and folders they created, please do the following:

Download OTC.exe by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.
  Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

============

Service Pack upgrade
Please consider upgrading to Windows XP SP3, because it includes all previously released updates. It also includes a small number of new functionalities. Some of the updates that Service Pack 3 provides, you may not have. It is now available via Windows Update.

More info about SP3: Here

=====

Update Programs
Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.



Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

========

If you don't have a AntiSpyware I recommend to download these free programs to help keep you spyware free:
1. SpywareBlaster
2. Spybot - Search & Destroy

If you don't have a Antivirus I recommend to download these free Antivirus programs:
1. Microsoft Security Essentials
2. AVG Free
3. Avast!

If you don't have a good Firewall I recommend these free firewalls:
1. Tallemu Online Armor
2. Comodo Firewall

I recommend using MalwareBytes Anti-Malware for a antimalware program.

Please don't download more than one Antivirus, firewall, or antispyware because they will conflict with each other making your computer slow, data loss, and false results so just don't do it.

================

Here are some prevention tips I have provided:

1. Don't download files from untrusted websites or websites that seem suspious.

2. Don't use torrents they are a good way to get lots of malware.

3. Don't download and use cracks/warez/keygens they are illegal and are another good way to contract malware.

4. Disable autorun XP or Vista/7

5. Always make sure you have the latest Windows updates. windowsupdate.microsoft.com

6. Don't ever click on the links inside of a popup.

7. Make sure you know what you install you can make sure it is not know for being a virus by just simply searching about it on google.

8. Use a Site Advisor so you don't go to sites that will infect you. Mcafee Siteadvisor

9. Also there are many holes and flaws in Internet Explorer I recommend using Firefox 3 to keep you more safe.

10. Always keep your Java and Adobe updated.

11. Don't fall for the Scareware. What is Scareware? it is a website made to download a rogue Antivirus on your system that will scare you into buying their fake software due to false detections.

12. Always have a Firewall and a Antivirus.

Thanks for choosing GeekPolice, see this page if you would like to leave feedback or contribute to our site. Do you have any more questions?

For more information please visit Here

Hi sneakyone..wow..im reading slow and i copied to my e mail @ yahoo so i can get this all right..you have been a lfe saver i hope lol!!...u have great patience to deal with me....i will attempt the next process..and will advise...im tired now!..thanks

You're Welcome, glad I could help.

Good morning snaekyone...am i suppose to pick one from eachantispyware, antivirus, and firewall?..ive picked and downloaded spyware blaster but that becomes spyware doctor, i then downloaded free AVG (its good for 30 days) now this computor is beyond SLOW..any advice b4 i download firewall??

its very slow when starting up..inbetween going from one site to another it seems ok...BUT at the begginning i got a pop up that said....BDTU UPDATE SERVICE.EXE Application error the instruction "0x004066FO"
REF@ "0x00000000"memory could not be read click ok to terminate or click cancel to debug whats this ? and then i also got like a pop from spyware doctor "theres 4 thrats and 127 invections" then it gives me choice to purchase or a box to create"restore point b4 removal" i just want to resume my life without being so scared..

The day is getting worse..now i cant get into my yahoo mail...i was able to and now i cant..i can go to other sites...i also cant get into my windows messinger...itsays name or passcode not correct..i put my name annd passcode and its no good...

oh and just so you know it was fine until i down loaded what you told me to update all micro soft updates..i think it said 3service pack...please im getting in deep here and i need my e mail to WORK!!

ok..i got e mail back and yahoo mail..maybe while i was downloading updates from mirosoft it wouldnt allow me on..not sure...but at least i can get into my e mai and work

i know im driving you crazy..im so so sorry...

Hi,

Sorry to hear this, I was sleeping.

You have confused me from your posts so far, can you please list your current issues so I can pinpoint the issue, be sure to list them all.

Good morning!..I down loaded for free Spyware blaster but it downloads as PC Tools spyware Doctor...then i did for free AVG for 30 day free trial..i have not done yet the fire wall Tallemu...so far so good??
I also updated microsoft service pack 3..(it took long time) (i think thats what effect my yahoo and messinger, i couldnt open while downloading,,but im good again)...i think the only issue is when restarting it takes forever..is that suppose to be??

Hi,

I see why it restarts so slow, it is because you have low amounts of RAM Microsoft recommends to at-least have 1GB of Ram, but you only have 446 MB of Ram.

was it smart to download this even though im short on RAm??..and should i download one of those fire walls you recommended??

Nah, don't worry about a firewall, until you get more RAM.

your funny..!!..so do i need more Ram and how do i get it??,,,is it worth on this machine??..you are the best and patient..

Thanks

I am the GeekPolice goofball as Jay calls me and Bel calls me the Log hog.

Yes, I recommend getting more RAM, I am not good with hardware just malware, I won't be able to walk you through installing it or recommending you a certain brand etc, as I am clueless, I just know that you will need more because Microsoft recommends having atlease 1 GB to operate Windows XP, so I will have to say get two 512 MB sticks of Ram from your local computer store. :cool2:

thanks..i will figure that next step out....this am i found in my spam box............. [Removed] hi! Tue, 7/13/10 4KB this is how the whole thing started and why i gotacted you.. im recieving my own e mail from sender again..what u think..??...and second question whenever there is update from microsoft or Spyware Doctor im to update??

Hi,

I am not sure, try contacting Yahoo as they will be able to do more than I can.

Also, yes please update whenever one is possible.

oops sorry..didnt realize i shouldnt put my e mail name in the text...thanks for everthing..can i send a donation without using my cc..i still dont trust 100% on my machine..or i will use the one at work

You're welcome, glad to help.

can i send donation by check and mail the organization

Hi,

I am not sure, this page should be able to give you more info: http://www.GeekPolice.net/GeekPolice-Computer-Tips-Tricks-eBook-h36.htm

You're welcome.