Hello! I could use some extra help here. I have AV Security Suite on my computer and nothing I do will remove it. I have tried to follow your steps but trying to download HijackThis or any AntiVirus software, my computer will not let me: a windows security alter will pop up saying: application cannot be executed. The file otl.exe is infected. Do you want to activate your antivirus software now?
I have been able to install the malwarebytes antimalware but once I hit the finish in the setup menu, the same windows securtiy alert pops up and does not allow me to open it.
I have tried turning my computer on in safe mode with networking to fix the problem, but my computer will just randomly shut off without warning, the I have to wait about 3 minutes before it will let me turn it back on.
Please help me!
Thanks so much,
Sam
I have been able to install the malwarebytes antimalware but once I hit the finish in the setup menu, the same windows securtiy alert pops up and does not allow me to open it.
I have tried turning my computer on in safe mode with networking to fix the problem, but my computer will just randomly shut off without warning, the I have to wait about 3 minutes before it will let me turn it back on.
Please help me!
Thanks so much,
Sam