New Member of the AV Security Suite Club - Aghhh

I thank you for walking me through this. Certainly a Facebook LIKE.

While I think it is clear, I am hoping you will send me a reply letting me know we are done.

The identity protection on the AVG Internet Security has been disabled. Should I re-enable it?

Thanks,

Hi,

Yes you can re-enable it, we have one more check to do.

Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
  
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
  
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  
• Copy and paste that log as a reply to this topic
  

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK

Hi,

Your computer is now clean. Now, time to remove the tools used, and update your computer to prevent vulnerability.

Updating System Restore
Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
  
• On the dialogue box that appears select Create a Restore Point
  
• Click NEXT
  
• Enter a name e.g. Clean
  
• Click CREATE.

You now have a clean restore point.

To get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  
• In the Drop down box that appears select your main drive e.g. C
  
• Click OK
  
• The System will do a calculation of temporary/old files, and then display a dialogue box.
  
• Select the More Options Tab.
  
• At the bottom will be a System Restore box with a CLEANUP button click this
  
• Accept the Warning and select OK again, the program will close and you are done.

========

Removing the tools
Now, to remove all of the tools we used and the files and folders they created, please do the following:

Download OTC.exe by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.
  Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

=========

Update Programs
Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.



Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

=====

Here are some prevention tips I have provided:

1. Don't download files from untrusted websites or websites that seem suspious.

2. Don't use torrents they are a good way to get lots of malware.

3. Don't download and use cracks/warez/keygens they are illegal and are another good way to contract malware.

4. Disable autorun XP or Vista/7

5. Always make sure you have the latest Windows updates. windowsupdate.microsoft.com

6. Don't ever click on the links inside of a popup.

7. Make sure you know what you install you can make sure it is not know for being a virus by just simply searching about it on google.

8. Use a Site Advisor so you don't go to sites that will infect you. Mcafee Siteadvisor

9. Also there are many holes and flaws in Internet Explorer I recommend using Firefox 3 to keep you more safe.

10. Always keep your Java and Adobe updated.

11. Don't fall for the Scareware. What is Scareware? it is a website made to download a rogue Antivirus on your system that will scare you into buying their fake software due to false detections.

12. Always have a Firewall and a Antivirus.

Thanks for choosing GeekPolice, see this page if you would like to leave feedback or contribute to our site. Do you have any more questions?

For more information on how to keep your computer safe please visit Here

There are multiple preventive measures to choose from. Thank you for the options.

The one above, MacAfee site advisor - does it conflict with AVG (paid) Internet Security. Do I really need the paid version of AVG? I use the free version on my other units.

Thank you again!! I really need this machine today and you have put me back in business.

You're welcome, I highly doubt they will conflict, and the paid version is not necessary, but it is good to have.