Daughter's Laptop infected antispyware soft - Help Please!

My daughter has Windows Vista - she has Antispyware Soft. A couple of "non-technical" ladies need some help please!
I've read posts about downloading "fix", going to internet explorer & tools but her laptop is "frozen", can't download anything, can't access IE tools, etc. I think we need something that I can download to a disk and load onto her laptop. Anyone have a simple fix pretty please?

Last edited by tlbell4 on 17th May 2010, 1:58 am; edited 1 time in total (Reason for editing : tried again...nothing works)

Hello, and welcome to GeekPolice.

Please note the following information about the malware forum:

• Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
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Try to transfer this tool:

Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

[url=More: http://infoworld.com/antimalware/combofix/]Alternate link: Forospyware.com[/url] (Click the green button on the page to download it).


Rename ComboFix.exe to combo-fix.exe before you save it to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  
• Click Start then copy paste the following command into the search box & hit enter: "%userprofile%\desktop\combo-fix.exe" /stepdel
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. This will not install in Vista. Just continue scanning, and skip the console install.
  
• When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.