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descriptionNeed help with "Antivirus software alert" EmptyNeed help with "Antivirus software alert"

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I can't do ANYTHING with my computer. I'm constantly getting messages from Windows Security Center and an Antivirus Software alert, my IE gets sent to either porn sites or viagra sites and wont let me onto any other internet pages; it says the page cannot be displayed and then takes me to more porn. I would appreciate any help. Thanks.

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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Download OTL by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.

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Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
- Please PM me if I fail to respond within 24hrs.
Need help with "Antivirus software alert" DXwU4
Need help with "Antivirus software alert" VvYDg

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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Ok but since I cant get on the internet to download the program to begin with do you have any suggestions?

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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Sorry I probably should have said that I'm currently on a borrowed laptop right now.

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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Can you download OTL from the laptop and transfer it to the infected machine via USB?

............................................................................................

Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
- Please PM me if I fail to respond within 24hrs.
Need help with "Antivirus software alert" DXwU4
Need help with "Antivirus software alert" VvYDg

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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I can sure give it a try.

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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Okay. Once you carry it over, if it doesn't run, rename OTL.exe to explorer.exe and see if it runs.

Let me know, standing by.

............................................................................................

Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
- Please PM me if I fail to respond within 24hrs.
Need help with "Antivirus software alert" DXwU4
Need help with "Antivirus software alert" VvYDg

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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Its saying that both of them are infected and asks if i want to activate my antivirus software now.

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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Did you try renaming them like I suggested above?

............................................................................................

Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
- Please PM me if I fail to respond within 24hrs.
Need help with "Antivirus software alert" DXwU4
Need help with "Antivirus software alert" VvYDg

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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yep

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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it just opens the little box that asks if i want to activate my antivirus software because the file is infected

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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It says: Security Warning at the top and then: Application cannot be executed. The file explorer.exe is infected. Do you want to activate your antivirus software now? Then has a box for yes and one for no.

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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Hello? Do you have any other ideas or suggestions? Will it hurt to plug that USB drive back into the laptop?

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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Hello.
Try this instead.

Please download Ice Sword from HERE

  1. Download the zip to your desktop and extract it.
  2. Open the Ice Sword folder and then launch IceSword.exe.
  3. Will IceSword open?

............................................................................................

Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
- Please PM me if I fail to respond within 24hrs.
Need help with "Antivirus software alert" DXwU4
Need help with "Antivirus software alert" VvYDg

descriptionNeed help with "Antivirus software alert" EmptyRe: Need help with "Antivirus software alert"

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