I have a dell desktop running windows xp that is infected with Internet Security 2010. I am fairly savvy in removing malware and viruses but this one has me completely stumped. When I boot the computer up, it not show anything on the desktop. There are no icons, I can't right click, or anything. The internet security warnings pop up and I cannot close out of the programs. I cannot even access the desktop. I cannot access task mgr, and the start button and menu bar are missing, so I can't run any programs. I tried going into safe mode with networking had the same issue. The only thing I can do is open a firefox browser by clicking on the microsoft privacy link that shows up on the internet security window. I tried running trend micro housecall via Firefox and it got blocked.
Is there any hope or will I have to reformat? I am posting this from my laptop. Thanks.
Is there any hope or will I have to reformat? I am posting this from my laptop. Thanks.