My daughter's laptop has this scareware on it and I'm at my wits end on how to remove it. Luckily, she's getting a new laptop for Christmas.
I cannot run MalwareBytes or install any other spyware/malware scanner. The virus says the file is infected and points me to the os-guard website.
I cannot run TaskManager. Same thing...says the file is infected.
I cannot run Regedit. Same thing...says file is infected.
I cannot run Cmd. Same thing...says file is infected.
I cannot run Windows Explorer.
I cannot run HijackThis.
I cannot boot into any of the safe modes. I get a stop error.
I can run Avast, but it doesn't find anything. I ran its boot scan and several things were deleted/removed. Computer is still infected.
I'm off to run another boot scan.
Any ideas? We still need to get files off her computer. Mainly, iTunes downloads and some schoolwork... I would rather not have to reformat if I can help it. I can get to a file manager when I plug in a USB thumb drive.
I cannot run MalwareBytes or install any other spyware/malware scanner. The virus says the file is infected and points me to the os-guard website.
I cannot run TaskManager. Same thing...says the file is infected.
I cannot run Regedit. Same thing...says file is infected.
I cannot run Cmd. Same thing...says file is infected.
I cannot run Windows Explorer.
I cannot run HijackThis.
I cannot boot into any of the safe modes. I get a stop error.
I can run Avast, but it doesn't find anything. I ran its boot scan and several things were deleted/removed. Computer is still infected.
I'm off to run another boot scan.
Any ideas? We still need to get files off her computer. Mainly, iTunes downloads and some schoolwork... I would rather not have to reformat if I can help it. I can get to a file manager when I plug in a USB thumb drive.