DVD drives do not recognize disks

Hi:
I have a system running XP Pro with a DVD-ROM drive and a DVD+RW drive. When I place a CD or DVD into either of these drives and try to access that drive via Windows Explorer, I receive a message box stating "Please insert a disk into drive D:" or "Please insert a disk into drive E:" respectively. If it is a DVD movie, I can run PowerDVD and it will read it. I can use ImgBurn to write to the DVD+RW drive (E:) to create and archive copy of any DVD's I have already stored on my harddisk. Using Windows I cannot burn files to a CD as the DVD+RW drive will not recognize the presence of a blank CD-R. I have tried updating the drivers but that has only made it worse (Before I could at least put in a blank CD-R and it would let me place files to be burned but it would not burn). Any suggestions? Thanks.

Hello,

I would take a look at the cables connected to the DVD drives making sure that it's properly connected.

Hi,
check link down, Microsoft Support website

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs