cant run safe mode!! please help!!

yea i have the latest flash installed. But my main problem is why i cant start safe mode, i think i might have a virus that prevents it. Thank you.

So is there any other way to resolve this problem?

For YouTube buffering issues, right-click on every video you watch, and click Settings. Then, uncheck Enable Hardware Acceleration.

Then, while in your YouTube account, hover over your name in the top right hand corner and click Account.

Click Playback Setup on the left. Then, fill in the circle on the left of the following phrase: I have a slow connection. Never play higher-quality video.
Click Save Changes.

Did this help?

==

Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Im not that good with computers and stuff but i will try to explain some of the symptoms that i see.

1. I have Norton Systemworks and they have this thing called Norton Diskdoctor and what that does is to diagnose my disk and fix it but when i try to scan and fix my C drive, it wouldnt let me.

2. Also i see weird copy of my files. So for example i wrote a .doc file and save it onto my destop under the name "theoryofrelativity.doc" and when i open it i would see a copy of it on the destop under the name "~$eoryofrelativity.doc" same goes for "my documents" but i deleted the weird "my documents" already.

3. When i open my C drive, i see some faint colored files and weird names. some of them are pretty big, like "pagefile.sys" which is around 2,000,000 KB and "hiberfil.sys" which is around the same size.

4. Also when i try to open the "System volume information" in my C drive, it wouldnt let me open the folder and saids "It is not accessible, access denied" and i try deleting it and it didnt let me.


Please help me i really need help thanks.

You were not able to do anything I asked for above?

this is the log for the malware byte. Also i seem to have a tracking cookie that everytime i scan with norton anti virus, it seems to remove it but then i scan again and its still see it. Please help, thank you.

Malwarebytes' Anti-Malware 1.41
Database version: 3131
Windows 5.1.2600 Service Pack 3

11/9/2009 8:50:47 AM
mbam-log-2009-11-09 (08-50-47).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|)
Objects scanned: 162793
Time elapsed: 46 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Tracking cookies are usually harmless.

Those files with ~ attached to them were temp files, because the file was opened before. Those are usually hȋdden.

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

here is the result. thank you for much for helping.

Results of screen317's Security Check version 0.99.0
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Disabled!
GTOneCare
Norton Internet Security
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:
Java(TM) 6 Update 16
Adobe Flash Player 10
``````````````````````````````
Process Check:
objlist.exe by Laurent
Norton ccSvcHst.exe
``````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

Thank you for choosing GeekPolice. Please see this page if you would like to leave feedback or contribute to our site. Do you have any more questions?