total security, hellish virus thing!!

How do i get that last window up that you have told me to run please?

I see you are running Vista, in vista the run command is hȋdden so you will have to use the keyboard shortcut, to open up run please do the following:

Click and hold on the windows key (it should be on the bottom left of your keyboard between Ctrl and ALT) once you have located the windows key click and hold it and then press the "R" key.

So in general: Windows key + R, then the run window should pop up. Once it appears you can then input the following:

ComboFix /u

it's saying it can't be found

Hello.
Doesn't matter then, sometimes the uninstall command works, sometimes it doesn't.

Just delete Qoobox folder from the C: drive, then this should be fine.

thankyou so much for all of your help and patience, it has been much appreciated.

Kind regards
Mrs Debbie Hornshaw x