How to remove PersonalAV

I have got PersonalAV in my computer without asking for it and now I cannot remove it, though I have contacted them and they told me how to do, but that did not work. Can you please help me, because I do not need this program.
Regards
Annagreta

Please download the current version of HijackThis from HERE

• Double click and run the installer.
  
• It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  
• After installing, you should get the user agreement, press accept and Hijack This will run.
  
• Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
  

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:08:06, on 2009-07-26
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program\Intel\Wireless\Bin\EvtEng.exe
C:\Program\Intel\Wireless\Bin\S24EvMon.exe
C:\Program\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program\Storegate\Autostore\AutoStoreSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsgk32st.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FSMA32.EXE
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\FSGK32.EXE
C:\Program\Borland\INTRBASE\bin\ibguard.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FSMB32.EXE
C:\Program\Java\jre6\bin\jqs.exe
C:\Program\Delade filer\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FCH32.EXE
C:\Program\Telia\Telias sakerhetstjanster\Common\FAMEH32.EXE
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsqh.exe
C:\WINDOWS\system32\CNAB4RPK.EXE
C:\Program\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\Program\Intel\Wireless\Bin\RegSrvc.exe
C:\Program\Telia\Supportassistent\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program\Borland\INTRBASE\bin\ibserver.exe
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fssm32.exe
C:\Program\Telia\Telias sakerhetstjanster\FWES\Program\fsdfwd.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\WgaTray.exe
C:\Program\Telia\Telias sakerhetstjanster\FSAUA\program\fsaua.exe
C:\WINDOWS\Explorer.EXE
C:\Program\Telia\Telias sakerhetstjanster\ORSP Client\fsorsp.exe
C:\WINDOWS\System32\alg.exe
C:\Program\Apoint\Apoint.exe
C:\Program\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program\Dell\Media Experience\DMXLauncher.exe
C:\Program\Delade filer\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program\Telia\Supportassistent\bin\sprtcmd.exe
C:\Program\Telia\Telias sakerhetstjanster\Common\FSM32.EXE
C:\Program\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program\Java\jre6\bin\jusched.exe
C:\Program\Telia\Telias sakerhetstjanster\FSAUA\program\fsus.exe
C:\Program\PersonalAV\pav.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\NetFilter.exe
C:\Program\Apoint\Apntex.exe
C:\Program\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\svchost.exe
C:\Program\Telia\Telias sakerhetstjanster\FSGUI\fsguidll.exe
C:\Program\Digital Line Detect\DLG.exe
C:\Program\MSN Toolbar Suite\DS\02.05.0001.1119\sv-se\bin\WindowsSearch.exe
C:\Program\Secunia\PSI\psi.exe
C:\Program\Storegate\Autostore\AutoStore.exe
C:\Program\MSN Toolbar Suite\DS\02.05.0001.1119\sv-se\bin\WindowsSearchIndexer.exe
C:\Program\IncrediMail\bin\IMApp.exe
C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsav32.exe
C:\Program\Telia\Telias sakerhetstjanster\FSGUI\fsavgui.exe
C:\Program\IncrediMail\bin\IncMail.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\msdtc.exe
C:\Program\Fighters\configservice.exe
C:\Program\Fighters\licenseservice.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program\Fighters\ScannerService.exe
C:\Program\Fighters\updateservice.exe
C:\Program\Fighters\Spywarefighter\SpywarefighterUser.exe
C:\Program\Internet Explorer\IEXPLORE.EXE
c:\program\fighters\spywarefighter\SPYWAREfighterTray.exe
C:\Program\Internet Explorer\IEXPLORE.EXE
c:\program\fighters\product.exe
C:\Program\Internet Explorer\IEXPLORE.EXE
C:\Program\IncrediMail\bin\ImNotfy.exe
C:\Program\HijackThis.exe
C:\Program\MSN Toolbar Suite\DS\02.05.0001.1119\sv-se\bin\WindowsSearchFilter.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program\Delade filer\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live inloggningshjälpen - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program\Delade filer\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {A77D3539-581D-450C-9E44-A84C415A6172} - C:\WINDOWS\SYSTEM32\msxmlm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program\MSN Toolbar Suite\TB\02.05.0000.1105\sv-se\msntb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program\MSN Toolbar Suite\TB\02.05.0000.1105\sv-se\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Apoint] C:\Program\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IntelWireless] C:\Program\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program\Delade filer\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program\Delade filer\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Telia] "C:\Program\Telia\Supportassistent\bin\sprtcmd.exe" /P Telia
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program\Telia\Telias sakerhetstjanster\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program\Telia\Telias sakerhetstjanster\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [PersonalAV] C:\Program\PersonalAV\pav.exe
O4 - HKLM\..\Run: [MSDRV] NetFilter.exe
O4 - HKLM\..\Run: [spywarefighterguard] C:\Program\Fighters\spywarefighter\SpywarefighterUser.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IncrediMail] C:\Program\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOKAL TJÄNST')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Secunia PSI.lnk = C:\Program\Secunia\PSI\psi.exe
O4 - Startup: Storegate Autostore.lnk = C:\Program\Storegate\Autostore\AutoStore.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program\Delade filer\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program\MSN Toolbar Suite\DS\02.05.0001.1119\sv-se\bin\WindowsSearch.exe
O9 - Extra button: Referensinformation - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\Program\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - http://www.fujidirekt.se/aurigma/ImageUploader5.cab
O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - https://www.facebook.com/controls/contactx.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1198418781328
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - https://lagring.storegate.se/USER/Files/Cabs/ImageUploader4.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - https://lagring.storegate.se/user/Files/Cabs/ImageUploader3.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatisk LiveUpdate-schemaläggare - Unknown owner - C:\Program\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: AutoStore - Storegate AB - C:\Program\Storegate\Autostore\AutoStoreSvc.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\FWES\Program\fsdfwd.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\Common\FSMA32.EXE
O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program\Telia\Telias sakerhetstjanster\ORSP Client\fsorsp.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InterBase Guardian (InterBaseGuardian) - Inprise Corporation - C:\Program\Borland\INTRBASE\bin\ibguard.exe
O23 - Service: InterBase Server (InterBaseServer) - Inprise Corporation - C:\Program\Borland\INTRBASE\bin\ibserver.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: PTK License-FIGHTERS-4665699 - SPAMfighter - C:\Program\Fighters\licenseservice.exe
O23 - Service: PTK Live Update-FIGHTERS-4665699 - SPAMfighter - C:\Program\Fighters\updateservice.exe
O23 - Service: PTK Scanner-FIGHTERS-4665699 - SPAMfighter - C:\Program\Fighters\ScannerService.exe
O23 - Service: PTK SharedAccess-FIGHTERS-4665699 - SPAMfighter - C:\Program\Fighters\configservice.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program\Spyware Doctor\pctsSvc.exe
O23 - Service: SupportSoft Sprocket Service (telia) (sprtsvc_telia) - SupportSoft, Inc. - C:\Program\Telia\Supportassistent\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program\Delade filer\SupportSoft\bin\ssrc.exe
O23 - Service: WLANKEEPER - Intel Corporation - C:\Program\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 14973 bytes

Now I have send the logfile, what do I do next?

Hello.

Please disable Ad-Watch, as it may hinder the removal of some HijackThis entries. You can re-enable it after your computer is clean. Please see here for instructions on how to disable it:

1. Right-click on the Ad-Watch icon in the system tray (located down by the system clock for most configurations)
2. Choose *Settings* from the dropdown menu
3. Under the *General Settings* tab turn OFF (red x) the option to "Load Ad-Watch at Startup" (if enabled)

4. Click on the *Status* button in the left hand menu
5. Turn OFF (red x) the option for *Regshield*
6. Close that window, then right-click on the Ad-Watch icon shield again down in the system tray next to the clock.
7. Choose *Turn off Ad-Watch* from the drop menu

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  O4 - HKLM\..\Run: [PersonalAV] C:\Program\PersonalAV\pav.exe
  O4 - HKLM\..\Run: [MSDRV] NetFilter.exe
  O4 - HKLM\..\Run: [spywarefighterguard] C:\Program\Fighters\spywarefighter\SpywarefighterUser.exe
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

It was not that program I asked about! The program is called PersonalAV and is not a Lavasoft product. Please help me how to remove the above mentioned program, which is causing me so much trouble.
Regards
Annagreta Folke

I know that, but you need to disable Ad-watch before hand, otherwise it blocks the Hijack This fix.