I'm a new member, so please forgive my mistakes. I am trying to help my daughter and son-in-law -- who are not very knowledgeable about their computer. It is a Dell desktop system, running Windows XP (Home Edition). Their ISP is AOL and they've been using only the security suite that is included with their AOL membership.
(They tell me that...) As they were net-surfing last night, they began to get many pop-ups that seemed to be trying to frighten them into buying a spyware & malware remover -- which they did buy (from AOL for $79), download and install. This morning, they're experiencing scare-tactic pop-ups AGAIN -- and they're blocked in their attempts to get online.
I've asked them what the Pop-Ups say, and my daughter tells me that there are several -- and they keep popping open and closed (and are quickly replaced by more), so she is having trouble giving me a word-for-word version of their messages.
My daughter also told me that, "at the bottom of my screen is something about Lsas.Blaster.keylogr " Apparently this ISN'T a pop-up (or at least it's not popping in and out like the rest).
MY system (if this makes any difference) is a Gateway desktop running Windows XP. I'm online with a cable modem and my ISP is Comcast. Will you please advise ME on how I can perhaps help THEM? Thanks!
(They tell me that...) As they were net-surfing last night, they began to get many pop-ups that seemed to be trying to frighten them into buying a spyware & malware remover -- which they did buy (from AOL for $79), download and install. This morning, they're experiencing scare-tactic pop-ups AGAIN -- and they're blocked in their attempts to get online.
I've asked them what the Pop-Ups say, and my daughter tells me that there are several -- and they keep popping open and closed (and are quickly replaced by more), so she is having trouble giving me a word-for-word version of their messages.
My daughter also told me that, "at the bottom of my screen is something about Lsas.Blaster.keylogr " Apparently this ISN'T a pop-up (or at least it's not popping in and out like the rest).
MY system (if this makes any difference) is a Gateway desktop running Windows XP. I'm online with a cable modem and my ISP is Comcast. Will you please advise ME on how I can perhaps help THEM? Thanks!