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descriptionbrand new  HP 19.5" All-in-One Desktop PC C416A - windows 10 Emptybrand new HP 19.5" All-in-One Desktop PC C416A - windows 10

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Quite infuriating lolz a brand new computer so slow! I don't know really how to do this, but I've attached a full speccy report which I hope will tell you what the problem is - thank you so much for your time


Ricky

descriptionbrand new  HP 19.5" All-in-One Desktop PC C416A - windows 10 EmptyRe: brand new HP 19.5" All-in-One Desktop PC C416A - windows 10

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Hi @Ricky_22

I have deleted your attached speccy report as it contained Windows 10 product key.

Can you tell us what way the computer slow?

Can you please follow my instructions at below tutorial link and let us know if your computer have speeds up.

Tweaking & Optimizing Window Operating System
https://geekpolice.forumotion.com/t30298-tweaking-optimizing-windows-operating-system

descriptionbrand new  HP 19.5" All-in-One Desktop PC C416A - windows 10 EmptyRe: brand new HP 19.5" All-in-One Desktop PC C416A - windows 10

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Thank you for your reply Smile... I have followed all I can in cleaning up ... I used CCleaner, done dism and sfc scan but no difference ... it takes an awful long time to load, and just as long on restart - sluggish to respond to commands and load apps ...

I wondered if it could be HP products already loaded on the computer, I sure don't understand what they do lolz ... would appreciated any help on this matter, I would have thought with a brand new computer all would have been optimized ... so I am perplexed

Ricky

descriptionbrand new  HP 19.5" All-in-One Desktop PC C416A - windows 10 EmptyRe: brand new HP 19.5" All-in-One Desktop PC C416A - windows 10

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Can you please boot Windows 10 into Safe Mode and let us know if issue persist.


"7 ways to boot into Safe Mode in Windows 10"
https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10


descriptionbrand new  HP 19.5" All-in-One Desktop PC C416A - windows 10 EmptyRe: brand new HP 19.5" All-in-One Desktop PC C416A - windows 10

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Wow, I nearly lost everything! I couldn't even get online ... so I managed to workout how to go back to as it was ... so here I am .... I am a complete novice so will need explicit instructions - sorry, maybe better if you analyse and consider what to do ...

descriptionbrand new  HP 19.5" All-in-One Desktop PC C416A - windows 10 EmptyRe: brand new HP 19.5" All-in-One Desktop PC C416A - windows 10

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If it is a new computer why not return it?

descriptionbrand new  HP 19.5" All-in-One Desktop PC C416A - windows 10 EmptyRe: brand new HP 19.5" All-in-One Desktop PC C416A - windows 10

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Safe mode is a diagnostic mode of a computer operating system (OS). In Windows, safe mode only allows essential system programs and services to start up at boot. Safe mode is intended to help fix most, if not all problems within an operating system. It is also widely used for removing rogue security software.

descriptionbrand new  HP 19.5" All-in-One Desktop PC C416A - windows 10 EmptyRe: brand new HP 19.5" All-in-One Desktop PC C416A - windows 10

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