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Welcome to BSOD Help Desk










Windows Blue Screen of Death (BSOD) is not something you want to see on your computer monitor, unless you're using a certain screen saver or testing software to create BSOD error.


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Blue Screen of Death (also known as a blue screen or BSoD) is an error screen displayed on a Windows computer system after a fatal system error, also known as a system crash: when the operating system reaches a condition where it can no longer operate safely.



What Causes the Blue Screen of Death?

BSoDs can be caused by poorly written device drivers or malfunctioning hardware, such as faulty memory, power supply issues, overheating of components, or hardware running beyond its specification limits.





Who are we and how can we help you resolve BSOD?

We are GEEKPOLICE members who will put are experience of PC’s and Windows O/S to help you resolve BSOD error.

You can  be assisted by BSOD expert but some of us are not BSOD experts when it comes to debugging BSOD memory dump files but like myself we have help countless GEEKPOLICE members and public to help resolve BSOD errors.




Please complete all the following suggestions, do not skip any one of them. If you have any issue completing any one of the suggestions please inform the person who is assisting you with troubleshooting Windows BSOD issue.






Configure Windows to Create a Dump File for BSOD



    Note
You don't need to setup Small memory dump if Windows can create BSOD memory dump files.


This will show how to set Windows to create a Small memory dump when system gets a BSOD (Blue Screen of Death).

1. Open the Start Menu or Run command box, copy and paste SystemPropertiesAdvanced.exe into the search box, and press Enter key.


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2. In the Advanced tab, click on the Settings button under "Startup and Recovery" section.


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3. Check both the Write an event to the system log and Automatically restart boxes.


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4. Select Small memory dump (256KB) from the "Write debugging information" drop down menu.


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5. At Dump file: input box type %SystemRoot%\MiniDump


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6. Check the Overwrite any existing file box, and click on OK button.


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7. If prompted, click on OK button.

8. If prompted, click on Restart button after you save and close anything that you have open.


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Setup Virtual Memory



    Note
You don't need to setup virtual memory if Windows already can create BSOD memory dump files.


Windows uses the page file to write out debug info in case your computer crashes with Blue Screen Of Death (BSOD) stop error. If your computer has a SSD drives and the operating system installed on SSD drive then you have a more complex problem. Since virtual memory writes to the hard drive very frequently, using SSD drives in this fashion can theoretically decrease the life of the drive. However, page file need to be enabled at C: partition to make Windows OS create BSOD memory dump files. If the C: partition located on SSD drive after finish running the Driver Verifier, page file can either be relocated to another storage drive or page file on C: partition can be disabled.

Follow below instructions:

1. Type SystemPropertiesPerformance.exe /pagefile into Start Menu search box or Run command box.


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2. Under Virtual memory section, click Change button.


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3. Clear the Automatically Manage Paging File Size for All Drives check box.


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4. Under Drive [Volume Label], select the C: partition.


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5. Select System managed size.


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6. Click Set button.


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7. Click OK button twice.
8. If prompted, click on Restart button after you save and close anything that you have open.


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Create a log file for computer configuration information and its operating system

The Systeminfo and Msinfo32 commands displays detailed configuration information about a computer and its operating system, including operating system configuration, security information, product ID, and hardware properties, such as RAM, disk space, and network cards.

1. Open Command Prompt as a administrator.

2. Type Systeminfo > %userprofile%\Desktop\Systeminfo.txt command and press Enter key.


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3. Type msinfo32 /report %UserProfile%\Desktop\MsInfo.NFO command and press Enter key.


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4. Attach the Systeminfo.txt and MsInfo.NFO files stored at your Desktop to your next post or upload the files to  PasteBin file sharing website and let us have the download link.




Windows Error Reporting Service

Set Windows Error Reporting service to manual startup.

1. Start the Command Prompt as a administrator.

2. Type Sc config WerSvc start= demand command and press Enter key.


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Check C: Partition for Errors

Check C: partition for file system and bad sector errors.

1. Start the Command Prompt as a administrator.

2. Within Command Prompt type Chkdsk C: /r command, press Enter key to schedule error checking C: partition at next time the system reboots.


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    Note
Error checking with /r parameter can take long as 30 minutes or more.







Repair any Corrupted Windows System Files

1. Start the Command Prompt as a administrator.

2. Within Command Prompt type Sfc /Scannow command, press Enter key.


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3. Copy the C:\Windows\Logs\CBS\CBS.log file to the Desktop.

4.  Attach the CBS.log file to your next post or upload the CBS.log file to  PasteBin and let us have the download link.







Important Recommended Steps

• Update all installed applications
• Uninstall currently installed device drivers and then install latest version of the devices drivers.
• Install all of the Windows important updates.
• If you are overclocking (pushing the components beyond their design)  you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
• Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
• Use Memtest86+ disc to check system memory's (RAM's) for errors.
• Use CrystalDiskInfo  to check SMART health report of the hard disk drive (HDD).
• Use Prime95 to stress test your CPU
• Use 3DMark to stress test your GPU


Click the url links for the website to follow instructions on how to do hardware diagnostics:
- http://www.carrona.org/diag.html
- http://www.carrona.org/hwdiag.html
- http://www.carrona.org/strpdown.html







Upload the BSOD memory dump files

Open C:\Windows directory  and place the MEMORY.DMP file and all files inside MiniDump folder in Zip archive.
Upload or attach the zip archive to your next post or to file sharing website and give us the download link.





What to do next?

After completing all above instructions please wait for more instructions, your case will be look after soon as possible.
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