Read This Before Posting
Read This Before Posting
by Doctor Inferno on Sat 25 Oct 2008, 9:24 am
If it's your first time here, welcome to GeekPolice, you may want to read our [You must be registered and logged in to see this link.] before we get started. You must Register for FREE and be logged in to view links, post a HijackThis Log and get Professional help. No kidding, all help is free!
We offer one of the quickest and best services on the Internet, and we'd like to be able to help you faster, so to do that, we need you to follow these guides first. This may seem long, but GeekPolice has the shortest and fastest preparation guide for Malware removal.
Updates to Perform
Is your Java outdated?
If you know what you are unsure whether you are using the latest version of Java, please follow this guide:
Updating Java:
Please download JavaRa from [You must be registered and logged in to see this link.]
Now, is your Adobe Reader outdated?
Again, like Java, if you are unsure whether you are using the latest version of Adobe Reader, please follow these steps:
Go to Start >> Control Panel >> Add/Remove Programs and remove the following programs if present.
[You must be registered and logged in to see this link.]
We also require you to install all the critical updates issued by Microsoft by visiting this site in not we will be wasting our time:
[You must be registered and logged in to see this link.]
Following the above steps will help us to help you more quickly and efficiently.
Posting a HijackThis Log
Notepad will be used to view logs, and copy/paste the results. By default Word Wrap is disabled. However, since Word Wrap interferes with the formatting of the logs, please be sure it's disabled. When notepad is open, click Format on menu bar, and ensure Word Wrap is NOT checked as shown in the picture:
1. Open HijackThis (winlogon) & click the button Do a system scan and save a logfile.
2. HijackThis will quickly scan your system, and then open one new Window. The results of the HijackThis scan in Notepad. Save the hijackthis log. By default it will be saved to the same location where HijackThis is downloaded.
The Hijackthis log contains the info that's required to receive analysis and assistance. Highlight the entire contents of the log. Copy and paste the contents into your post, along with a complete description of your problem(s).
Click [You must be registered and logged in to see this link.] to post your logs in a new topic with the title of the virus/spyware/trojan or malware you are infected with.
DO NOT fix anything! Wait for help. All questions will be answered in 24 hours.
Note: Some log files may be long and require over 2 posts to be completely posted, please make sure you do not miss out any part of the logs :: Some helpers might refer to HijackThis as HJT & Combofix as CF.
If you have lost track of your post, click the View My Posts link on the GeekPolice main page.
or click [You must be registered and logged in to see this link.].
All instructions provided in this forum are specially written for a specific member, and you should not follow them unless otherwise stated.
Malware Removal Forum Rules
- Our help free, but we ask you do not use us to make a profit for yourself or we will refuse to help you in the future.
- We ask that all P2P programs be uninstalled before getting help, otherwise it's just a big circle and you will get infected again. If not, our help is withdrawn.
- Only Approved Staffs are allowed to help members with malware removal.
- Do not post in another member's topic, create your own. If you do so, your posts will be deleted without notice.
- Questions asked via Private Messages will be Ignored. Ask in the forums instead.
- Do not post your log at multiple websites/forums. A helper's time is precious, if you do this your topic will be closed.
After your problem has been solved, please tell the helper that the problem has been solved. Also, please take some time to fill up this feedback form so that we could improve our services: [You must be registered and logged in to see this link.]
See how else you can help us here: [You must be registered and logged in to see this link.]
We offer one of the quickest and best services on the Internet, and we'd like to be able to help you faster, so to do that, we need you to follow these guides first. This may seem long, but GeekPolice has the shortest and fastest preparation guide for Malware removal.
Updates to Perform
Is your Java outdated?
If you know what you are unsure whether you are using the latest version of Java, please follow this guide:
Updating Java:
- Download the latest version of [You must be registered and logged in to see this link.].
- Click the "Download" button to the right.
- In the Window that opens, select your platform and language, check the "agree" box, and click Continue.
- Click on the link to download Windows Offline Installation and save to your desktop.
- Close any programs you may have running - especially your web browser.
- Double-click on file that you downloaded to install the latest version.
Please download JavaRa from [You must be registered and logged in to see this link.]
- First, unzip and run JavaRa.
- Select English from the drop down menu and press Select.
- This will open JavaRa.
- Press Remove older versions
- Press yes to the prompt. A log file will show of what it's removed, but we don't need to see that.
Now, is your Adobe Reader outdated?
Again, like Java, if you are unsure whether you are using the latest version of Adobe Reader, please follow these steps:
Go to Start >> Control Panel >> Add/Remove Programs and remove the following programs if present.
- Adobe Reader X
[You must be registered and logged in to see this link.]
We also require you to install all the critical updates issued by Microsoft by visiting this site in not we will be wasting our time:
[You must be registered and logged in to see this link.]
Following the above steps will help us to help you more quickly and efficiently.
Posting a HijackThis Log
Notepad will be used to view logs, and copy/paste the results. By default Word Wrap is disabled. However, since Word Wrap interferes with the formatting of the logs, please be sure it's disabled. When notepad is open, click Format on menu bar, and ensure Word Wrap is NOT checked as shown in the picture:
1. Open HijackThis (winlogon) & click the button Do a system scan and save a logfile.
2. HijackThis will quickly scan your system, and then open one new Window. The results of the HijackThis scan in Notepad. Save the hijackthis log. By default it will be saved to the same location where HijackThis is downloaded.
The Hijackthis log contains the info that's required to receive analysis and assistance. Highlight the entire contents of the log. Copy and paste the contents into your post, along with a complete description of your problem(s).
Click [You must be registered and logged in to see this link.] to post your logs in a new topic with the title of the virus/spyware/trojan or malware you are infected with.
DO NOT fix anything! Wait for help. All questions will be answered in 24 hours.
Note: Some log files may be long and require over 2 posts to be completely posted, please make sure you do not miss out any part of the logs :: Some helpers might refer to HijackThis as HJT & Combofix as CF.
If you have lost track of your post, click the View My Posts link on the GeekPolice main page.
or click [You must be registered and logged in to see this link.].All instructions provided in this forum are specially written for a specific member, and you should not follow them unless otherwise stated.
Malware Removal Forum Rules
- Our help free, but we ask you do not use us to make a profit for yourself or we will refuse to help you in the future.
- We ask that all P2P programs be uninstalled before getting help, otherwise it's just a big circle and you will get infected again. If not, our help is withdrawn.
- Only Approved Staffs are allowed to help members with malware removal.
- Do not post in another member's topic, create your own. If you do so, your posts will be deleted without notice.
- Questions asked via Private Messages will be Ignored. Ask in the forums instead.
- Do not post your log at multiple websites/forums. A helper's time is precious, if you do this your topic will be closed.
After your problem has been solved, please tell the helper that the problem has been solved. Also, please take some time to fill up this feedback form so that we could improve our services: [You must be registered and logged in to see this link.]
See how else you can help us here: [You must be registered and logged in to see this link.]
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Doctor Inferno
The GeekPolice
- Posts: 9935
Joined: 2007-12-26
Operating System: Windows 7 Ultimate 64-Bit 
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