ebay paypal redirect/hijack

Hello,

I have been experiencing this problem for quite a while. I have downloaded and scanned my system with Kapersky, Norton, McAfee, Panda, Trend Micro, Viper, Spybot, Adware, etc. Sometimes the problem goes away for a few log ins, then comes back. I did do hijack this previously (about a week ago) and removed the items that were suspicious to me. None of these programs have found a virus or trojan, but I think they may have killed a 'piece' (maybe a cookie or something) it used that is getting regenerated.

I am a very experienced user, but have not been able to kill this one. I've researched the web and tried many fixes, but nothing has worked. I've seen several threads from other users with this same problem that have posted on here and have been helped, so I am doing the same as instructed instead of trying to follow their threads. I did see on one that it said to go to run and type "control userpasswords2" and listed there is HelpAssistant in the Administrator group, but I have not done anything with it yet.

Thank you very much for your help! Here is the Hijack This log:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 3:13:01 AM, on 4/4/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Security\Panda Internet Security 2010\TPSrv.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\PROGRAM FILES\PANDA SECURITY\PANDA INTERNET SECURITY 2010\WebProxy.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\MagicTune Premium\MagicTuneEngine.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Panda Security\Panda Internet Security 2010\PsCtrls.exe
C:\Program Files\Panda Security\Panda Internet Security 2010\PavFnSvr.exe
C:\Program Files\Common Files\Panda Security\PavShld\pavprsrv.exe
C:\Program Files\Panda Security\Panda Internet Security 2010\PsImSvc.exe
C:\Program Files\Panda Security\Panda Internet Security 2010\PskSvc.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Panda Security\Panda Internet Security 2010\ApVxdWin.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Panda Security\Panda Internet Security 2010\pavsrv51.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Panda Security\Panda Internet Security 2010\AVENGINE.EXE
C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
C:\Program Files\MagicTune Premium\MagicTune.exe
C:\WINDOWS\SYSTEM32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Security\Panda Internet Security 2010\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Security\Panda Internet Security 2010\Inicio.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\yo\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - https://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1200188651437
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - https://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/3,0,0,5924/mcfscan.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Adobe Systems Incorporated - C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: MagicTuneEngine - Unknown owner - C:\Program Files\MagicTune Premium\MagicTuneEngine.exe
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Panda Software Controller - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Internet Security 2010\PsCtrls.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Unknown owner - C:\Program Files\Panda Security\Panda Internet Security 2010\PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Security\PavShld\pavprsrv.exe
O23 - Service: Panda On-Access Anti-Malware Service (PAVSRV) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Internet Security 2010\pavsrv51.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Security S.L. - C:\Program Files\Panda Security\Panda Internet Security 2010\PsImSvc.exe
O23 - Service: Panda PSK service (PskSvcRetail) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Internet Security 2010\PskSvc.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Internet Security 2010\TPSrv.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 14578 bytes

I just ran Malwarebytes... here is the log for that:

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 3952

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

4/4/2010 4:22:22 AM
mbam-log-2010-04-04 (04-22-22).txt

Scan type: Quick scan
Objects scanned: 141464
Time elapsed: 27 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hello Yolinda and Welcome to GeekPolice Malware removal forum.

My nick is Net_Surfer and I will be helping you with your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing "your computer problems only" and by no means should be used on another computer.

I would also like to inform you that most of us here at GeekPolice offer our expert assistance out of the goodness of our hearts. Please be courteous and appreciative for the assistance provided!


Please be patient and I'd be grateful if you would note the following:

The cleaning process is not instant. Gmer, DDS, ComboFix, RSIT and hijackthis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.[/b]

1. Please Read All Instructions Carefully and perform the steps fully and in the order they are written.
   
   
2. If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
   
   
3. Do not attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.
   
   
4. In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.
   
   
5. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
   
   
6. Please continue to review my answers until I tell you that your machine is clean and free of malware. (Absence of symptoms does not mean that everything is clear.
   

Just because you can't see a problem doesn't mean it isn't there.

If you can do these things, everything should go smoothly.

OK. Yolinda......If you have a Vista computer ensure that you right click on the tools and run them as an Admin. IF XP double click on the program to run them.

Before we begin, you should save these instructions in Notepad to your Desktop, or print them, for easy reference and to make sure you don't get lost.
Make sure to work through the fixes in the exact order in which they are mentioned below and do not miss any steps out. If at any point you have questions, or are unsure of the instructions, do not hesitate to post here and ask for clarification before proceeding with the fixes.

Please carefully follow the next set of steps:

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

I see you have Viewpoint Media Player installed.

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This changed from what we know in 2006 read this article:

http://www.clickz.com/news/article.php/3561546


I suggest you remove the programs now. Click on start > run > and then paste the following into the "open" field: appwiz.cpl and press OK. From within Add or Remove Programs uninstall the following if they exist: Viewpoint, Viewpoint Manager, Viewpoint Media Player .
**Note: In the event you already have old versions of Combofix I need you to delete them, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

Alternate link: Forospyware.com

Rename ComboFix.exe to commy.exe before you save it to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  
• Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console

Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

• Click on Yes, to continue scanning for malware.
  
• When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.
  

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

A word of advise if you are a lurker: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix.
It is intended by its creator to be used under the guidance and supervision of a Malware Removal Expert.

Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
Please read the: Combofix's "Disclaimer".

The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day then I will close the topic.

Upon completing the above steps I will review your logs again and take the steps necessary with you to get your machine back in working order clean and free of malware.

Again, Please DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean and free of malware!!!

Kind regards
Net_Surfer

Hi Net Surfer,

Thank you so much for helping me....

I uninstalled Adobe Acrobat Reader (I have Acrobat Professional 8 also, which I did not uninstall, but did uninstall reader.) Then downloaded and installed Acrobat 9.3.0

I also uninstalled Viewpoint Media Player.

I downloaded Combofix as instructed, and renamed as it from the download/save window. I have tried to run it several times, it opens and gets to the Autoscan window that says a scan is normally 10 minutes, but cna be more, but then it just sits there. I've let it 'run' for over 2 hours, but still no change. I've rebooted and tried running again, but still same result.

I think that even though I've deactivated Panda security, it may be causing problems and I am inclined to uninstall it (it is only a trial version anyway, one of the many I've tried to use to get this problem fixed), but did not want to do so without checking with you first.

Please let me know what you would like me to do next, and again, thank you for all of your help.

Hello again Yolinda,

Many onboard AV's, Firewalls, and Anti-Malware programs can and will interfere with the running of ComboFix.

These onboard AV's detect and quarantine/delete files that CF needs to do it's job. They are not malicious files, rather files that you often see in online scan results listed as 'possibly unwanted tool'. As these AV's cannot determine whether these files are being used for malicious purposes, they assume the worst and quarantine or delete them.

Go ahead and uninstall your anti-virus program and please try running combofix again.

Now, If it hangs at the "finding infected files" part. In that case, press: ctrl+alt+delete, and click the processes tab.

This will list out a number of processes that are running on your computer. You may see the following running:

• CF19313.cfxxe
  
• PEV.exe
  
• NirCmd.cfxxe
  
• PEV.cfxxe
  

Please select any processes except for CF19313.cfxxe and click end process.
Combofix should continue its run after one of those have been terminated. Again, make sure that you don't terminate the CF19313.cfxxe process.

Let me know how that goes

After you had run Combofix tool, you will need to reinstall an antivirus before you connect to the internet and you may need a firewall to keep you safe.

Anti-virus software are programs that detect, cleanse, and erase harmful virus files on a computer, Web server, or network. Unchecked, virus files can unintentionally be forwarded to others, including trading partners and thereby spreading infection. Because new viruses regularly emerge, anti-virus software should be updated frequently. Anti-virus software can scan the computer memory and disk drives for malicious code. They can alert the user if a virus is present, and will clean, delete (or quarantine) infected files or directories. Please download a free anti-virus software from one these excellent vendors NOW:

For a free anti-virus, Click on one of this links:

AVG 9 Free Edition

Some more links to free anti-virus programs(Note. Choose only one)

Avira

Avast (Mouse over Free Software in the upper right corner)

You should run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and results in program conflicts and false virus alerts.

You don't seem to have a third-party firewall installed. You must install one firewall.
It is possible that you're using the Windows XP firewall. That is of course better than nothing but I recommend that you install a more advanced firewall that gives more protection. Windows firewall doesn't eg protect your computer from inbound threats. This means that any malware on your computer is free to "phone home" for more instructions. Remember to use only one firewall at the same time. I'll give you a few alternatives if you want to install a third-party firewall:

These are good (free) firewalls:

Here are some free firewalls: *PC Tool Firewall Plus or Zonealarm
See Bleepingcomputer's excellent tutorial to help using and understanding a firewall here

After you install the third party firewall, please disable your Windows firewall. Please go to My Computer >> Control Panel >> Windows Firewall and choose Off (not recommended) option. Then please click Apply and Ok.

Note: You should only have one firewall installed at a time. Having more than one firewall installed at once is likely to cause conflicts and may well decrease your overall protection as well as seriously impairing the performance of your PC.

*If you choose the PC Tools Firewall Plus and you are asked to install ThreatFire do not do so.


Kind regards
Net_Surfer

Uninstalled Panda. Still cannot get ComboFix to run. It just sits at the "Finding Infected Files" screen. I did go to Task Manager & first time Process tab did not have any of the files you listed. then I rebooted and tried again. This time I had "CF22874.cfxxe" running, but not the others & the window was frozen. I rebooted & tried again, this time a message came up saying ComboFix was corrupted and I might have a patching virus "Virux" to redownload ComboFix. I did so, and it still hung in the same spot.

I also downloaded AVG and tried to install, but it froze on the install. I am going try downloading/installing Kapersky while I await your response.

Thank you,
yolinda

Hello Yolinda,

If the system is infected with the Virut virus, I am afraid there is no defense against it.

I am including two scans that will detect if Virut is present. Although the instructions call for the cure of the virus, if it is virut, system files may be affected and if cured and or deleted, the system will crash. I would suggest that you backup your personal files before proceeding.

So, I suggest you to start backup all of your valuable data/documents/pictures/movies/songs/etc.. Do NOT backup any applications/installers and Do NOT backup any .exe/.scr/.htm/.html/.xml/.zip/.rar files...
This because these files may be infected as well. If you back them up and replace them afterwards, it will infect your computer again.

It is real important that you follow my steps, since I suspect that Your system is infected with a nasty variant of Virut, a polymorphic file infector with IRCBot functionality which infects .exe, .scr files, downloads more malicious files to your system, and opens a back door that compromises your computer. Virux is an even more complex file infector which also infects script files (.php, .asp, and .html). When Virut creates infected files, it also creates non-functional files that are corrupted beyond repair. In many cases the infected files cannot be disinfected properly by your anti-virus. When disinfection is attempted, the files become corrupted and the system may become irreparable.

As an alternate scan, please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
  
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
  
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  
• Copy and paste that log as a reply to this topic
  

Click here to download Dr.Web CureIt and save it to your desktop.

• Doubleclick the drweb-cureit.exe file, then on Start and allow to run the express scan
  
• This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
  
• Once the short scan has finished, chose the Complete Scan.
  
• Click the green arrow at the right, and the scan will start.
  
• Click 'Yes to all' if it asks if you want to cure/move the file.
  
• When the scan has finished, look if you can click next icon next to the files found:
  
  
• If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:
  
  
• This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
  
• After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
  
• Save the report to your desktop. The report will be called DrWeb.csv
  
• Close Dr.Web Cureit.
  
• Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.
  
• After reboot, post the contents of the log from Dr.Web you saved previously in your next reply along with the Online Eset Online Scanlog.
  

Kind Regards
Net_Surfer

Thank you for the info. I will get the files backed up and run the scans. It will probably take a day or so to do, but I will post once I have done the above steps.

Thank you again.
Linda

No problem.

Post when you are ready!

Good luck

Regards
Net_Surfer

Ok, files backed up...

Ran ESET Online Scannner, here is the log. Headed to Dr. Web CureIt now. will post that directly.

thank you again for your help.

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=cdfc7df9a83361429e87df864964783a
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-04-06 09:56:20
# local_time=2010-04-06 05:56:20 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=258 16777214 0 2 588597 588597 0 0
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=768 16777215 100 0 22401866 22401866 0 0
# compatibility_mode=1536 16777215 100 0 0 0 0 0
# compatibility_mode=1797 16775141 100 93 0 28682700 0 0
# compatibility_mode=2560 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=304164
# found=1
# cleaned=1
# scan_time=18575
D:\downloads\Nero-8.2.8.0_eng_trial.exe Win32/Toolbar.AskSBar application (deleted - quarantined) 00000000000000000000000000000000 C

Dr web report log?

Hello,

I've tried to run Dr Web about 6 times. It doesn't find anything in the quick scan. each time on the full scan I come back to the blue screen of death. I check on it while it is running, and runs for at least 6 hours, but I don't know if it is dying at the same point each time or not.

This last time I ran it, it did have a couple of entries in the window showing it found something & I wrote those down. They are:
all.hc-780234503[1].js found in C:\Documents and Settings\HelpAssistant\Local Settings\Temporary Internet Files\Content.IE5\ADNQF8Y4

and

all.hc1337027650[1].js found in
C:\Documents and Settings\HelpAssistant\Local Settings\Temporary Internet Files\Content.IE5\K2YHNACJ

and says they are both Probably Script.virus.

I am going to try to run dr web again, just thought I'd go ahead & post that

Please download HelpAsst_mebroot_fix.exe and save it to your desktop.
Close out all other open programs and windows.
Double click the file to run it and follow any prompts.
If the tool detects an mbr infection, please allow it to run mbr -f and shutdown your computer.
Upon restarting, please wait about 5 minutes, click Start>Run and type the following bolded command, then hit Enter.

helpasst -mbrt

Make sure you leave a space between helpasst and -mbrt !
When it completes, a log will open.
Please post the contents of that log.


*In the event the tool does not detect an mbr infection and completes, click Start>Run and type the following bolded command, then hit Enter.

mbr -f

Now, please do the Start>Run>mbr -f command a second time.
Now shut down the computer (do not restart, but shut it down), wait a few minutes then start it back up.
Give it about 5 minutes, then click Start>Run and type the following bolded command, then hit Enter.

helpasst -mbrt

Make sure you leave a space between helpasst and -mbrt !
When it completes, a log will open.
Please post the contents of that log.

**Important note to Dell users - fixing the mbr may prevent access the the Dell Restore Utility, which allows you to press a key on startup and revert your computer to a factory delivered state. There are a couple of known fixes for said condition, though the methods are somewhat advanced. If you are unwilling to take such a risk, you should not allow the tool to execute mbr -f nor execute the command manually, and you will either need to restore your computer to a factory state or allow your computer to remain having an infected mbr (the latter not recommended).


In your next reply, please include the following:
HelpAsst_mebroot_fix Log

here is the log:

C:\Documents and Settings\yo\Desktop\HelpAsst_mebroot_fix.exe
Sun 04/11/2010 at 18:30:35.48

HelpAssistant account Inactive

~~ Checking for termsrv32.dll ~~

termsrv32.dll not found

~~ Checking firewall ports ~~

backing up DomainProfile\GloballyOpenPorts\List registry key
closing rogue ports

HKLM\~\services\sharedaccess\parameters\firewallpolicy\domainprofile\globallyopenports\list
"65533:TCP"=-
"52344:TCP"=-
"5824:TCP"=-
"5823:TCP"=-

backing up StandardProfile\GloballyOpenPorts\List registry key
closing rogue ports

HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\globallyopenports\list
"65533:TCP"=-
"52344:TCP"=-
"5824:TCP"=-
"5823:TCP"=-

~~ Checking profile list ~~

No HelpAssistant profile in registry

~~ Checking mbr ~~

user & kernel MBR OK

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Status check on Sun 04/11/2010 at 19:22:49.18

Account active No
Local Group Memberships

~~ Checking mbr ~~

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x8862A710]<<
kernel: MBR read successfully
user & kernel MBR OK

~~ Checking for termsrv32.dll ~~

termsrv32.dll not found


HKEY_LOCAL_MACHINE\system\currentcontrolset\services\termservice\parameters
ServiceDll REG_EXPAND_SZ %systemroot%\System32\termsrv.dll

~~ Checking profile list ~~

No HelpAssistant profile in registry

~~ Checking for HelpAssistant directories ~~

HelpAssistant

~~ Checking firewall ports ~~

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\domainprofile\GloballyOpenPorts\List]
"65533:TCP"=65533:TCP:*:Enabled:Services
"52344:TCP"=52344:TCP:*:Enabled:Services
"5823:TCP"=5823:TCP:*:Enabled:Services
"5824:TCP"=5824:TCP:*:Enabled:Services

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"65533:TCP"=65533:TCP:*:Enabled:Services
"52344:TCP"=52344:TCP:*:Enabled:Services
"5823:TCP"=5823:TCP:*:Enabled:Services
"5824:TCP"=5824:TCP:*:Enabled:Services


~~ EOF ~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Status check on Sun 04/11/2010 at 19:52:58.64

Account active No
Local Group Memberships

~~ Checking mbr ~~

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x8939F4D0]<<
kernel: MBR read successfully
user & kernel MBR OK

~~ Checking for termsrv32.dll ~~

termsrv32.dll not found


HKEY_LOCAL_MACHINE\system\currentcontrolset\services\termservice\parameters
ServiceDll REG_EXPAND_SZ %systemroot%\System32\termsrv.dll

~~ Checking profile list ~~

No HelpAssistant profile in registry

~~ Checking for HelpAssistant directories ~~

HelpAssistant

~~ Checking firewall ports ~~

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\domainprofile\GloballyOpenPorts\List]
"65533:TCP"=65533:TCP:*:Enabled:Services
"52344:TCP"=52344:TCP:*:Enabled:Services
"5823:TCP"=5823:TCP:*:Enabled:Services
"5824:TCP"=5824:TCP:*:Enabled:Services

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"65533:TCP"=65533:TCP:*:Enabled:Services
"52344:TCP"=52344:TCP:*:Enabled:Services
"5823:TCP"=5823:TCP:*:Enabled:Services
"5824:TCP"=5824:TCP:*:Enabled:Services


~~ EOF ~~