Disk Cleanup Does Not Come Up

Hello:

I am having a problem with the disk cleanup box coming up after I click on the ICON or I got into accessories/system tools/disk cleanup. Please let me know what I should do.

Thanks

DDS (Ver_09-05-14.01) - NTFSx86
Run by Rob at 17:34:32.45 on Sun 05/31/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.510.74 [GMT -4:00]

AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

============== Running Processes ===============

C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\program files\lenovo\system update\suservice.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\IBM ThinkVantage\Rescue and Recovery\rrservice.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\Program Files\IBM ThinkVantage\Rescue and Recovery\br_funcs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Rob\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.nba.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Page_URL = hxxp://www.lenovo.com/us/en/
mDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
mWinlogon: SFCDisable=4 (0x4)
BHO: : {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {6e5efb39-3c75-4da1-9ec7-0f2530678c26} - c:\windows\system32\qoMDuRKe.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptcl.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-us\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\thinkpad\bluetooth software\btsendto_ie_ctx.htm
IE: {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - c:\program files\lenovo\pkgmgr\PkgMgr.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: ACNotify - ACNotify.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: AwayNotify - c:\program files\lenovo\awaytask\AwayNotify.dll
Notify: psfus - psqlpwd.dll
Notify: tpfnf2 - notifyf2.dll
Notify: tphotkey - tphklock.dll
AppInit_DLLs: c:\progra~1\google\google~1\goec62~1.dll c:\windows\system32\ldcore.dll,c:\windows\system32\nenusudu.dll
STS: {588599f4-de26-4c28-ba14-f4eb17e33481} - No File
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, digeste.dll
LSA: Authentication Packages = msv1_0 c:\windows\system32\qoMDuRKe
LSA: Notification Packages = scecli csspwntfy psqlpwd c:\windows\system32\nenusudu.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\rob\applic~1\mozilla\firefox\profiles\fned4kig.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://home.myspace.com/index.cfm?fuseaction=user
FF - component: c:\program files\mozilla firefox\extensions\talkback@mozilla.org\components\qfaservices.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.cookie.p3plevel", 1); // 0=low, 1=medium, 2=high, 3=custom
c:\program files\mozilla firefox\greprefs\all.js - pref("network.enablePad", false); // Allow client to do proxy autodiscovery
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.default", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.custom", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("signon.prefillForms", true);

============= SERVICES / DRIVERS ===============

R0 Shockprf;Shockprf;c:\windows\system32\drivers\shockprf.sys [2006-6-7 85760]
R1 ANC;ANC;c:\windows\system32\drivers\ANC.sys [2006-6-7 11520]
R1 IBMTPCHK;IBMTPCHK;c:\windows\system32\drivers\IBMBLDID.sys [2006-6-7 6016]
R1 mferkdk;VSCore mferkdk;c:\program files\mcafee\virusscan enterprise\mferkdk.sys [2006-11-30 31944]
R1 ShockMgr;ShockMgr;c:\windows\system32\drivers\ShockMgr.sys [2006-6-7 4736]
R1 TPPWRIF;TPPWRIF;c:\windows\system32\drivers\TPPWRIF.SYS [2006-6-7 4442]
R2 ibmfilter;ibmfilter;c:\windows\system32\drivers\ibmfilter.sys [2005-12-21 12544]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\network associates\common framework\FrameworkService.exe [2006-6-29 104000]
R2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\mcshield.exe [2007-2-22 144960]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\vstskmgr.exe [2007-2-22 54872]
R2 PrivateDisk;PrivateDisk;c:\program files\ibm thinkvantage\safeguard privatedisk\privatediskm.sys [2005-11-15 46142]
R2 smi2;smi2;c:\program files\smi2\smi2.sys [2005-12-21 3968]
R2 smihlp;SMI helper driver;c:\program files\thinkvantage fingerprint software\smihlp.sys [2006-4-25 3456]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-6-6 24652]
R3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2007-12-5 72264]
R3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2007-12-5 34152]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2007-12-5 170408]
R3 WAM;WAM;c:\program files\ibm thinkvantage\rescue and recovery\WAM.sys [2008-8-25 7936]
S2 Windows File Depictor and Rotator;Windows File Depictor and Rotator Service For Service Pack 2;"c:\windows\repair\svchost.exe" --> c:\windows\repair\svchost.exe [?]
S3 P0630VID;Creative WebCam Live!;c:\windows\system32\drivers\P0630Vid.sys [2007-1-28 91841]
S3 vsdatant;vsdatant;\??\c:\windows\system32\vsdatant.sys --> c:\windows\system32\vsdatant.sys [?]

=============== Created Last 30 ================

2009-05-31 15:10 --d----- c:\docume~1\rob\applic~1\Malwarebytes
2009-05-31 15:10 40,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-31 15:10 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-05-31 15:10 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-05-31 15:10 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-23 22:36 2 a------- c:\windows\msoffice.ini
2009-05-16 15:34 54,156 a---h--- c:\windows\QTFont.qfn
2009-05-16 15:34 1,409 a------- c:\windows\QTFont.for

==================== Find3M ====================

2009-03-21 10:18 986,112 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-10 22:18 934,792 a------- c:\windows\system32\dllcache\WgaTray.exe
2009-03-10 22:18 239,496 a------- c:\windows\system32\dllcache\wgaLogon.dll
2009-03-06 10:00 284,160 a------- c:\windows\system32\pdh.dll
2009-03-06 10:00 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-03-02 19:27 1,499,136 a------- c:\windows\system32\dllcache\shdocvw.dll
2007-10-19 12:02 630,784 ac------ c:\documents and settings\rob\GoToAssist_chat2way__317_en.exe
2007-12-04 20:06 576,288 ac-sh--- c:\windows\system32\egjlm.ini2
2008-12-09 19:37 896,283 a--sh--- c:\windows\system32\eKRuDMoq.ini2

============= FINISH: 17:35:36.50 ===============

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

Malwarebytes' Anti-Malware 1.37
Database version: 2203
Windows 5.1.2600 Service Pack 2

5/31/2009 5:56:10 PM
mbam-log-2009-05-31 (17-56-10).txt

Scan type: Quick Scan
Objects scanned: 91995
Time elapsed: 5 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


What do I do now? The disk cleanup icon is still not working

Hello.

• Download combofix from here
  Link 1
  Link 2
  
• We need to disable your local AV (Anti-virus) before running Combofix.
  
• See HERE for how to disable your AV. (Mcafee)
  
• Double click on ComboFix.exe.
  
• Follow the prompts. NOTE:
  
• ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
  ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***
  
  **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.
  
  
  
• The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.
  
  
  
  
• Allow ComboFix to download the Recovery Console.
  
• Accept the End-User License Agreement.
  
• The Recovery Console will be installed.
  
• You will then get this next prompt that asks if you want to continue the malware scan, select yes
  
  
  
  
• Allow combofix to run
  
• Post C:\combofix.txt back here.
  
  Note:
  Do not mouseclick combofix's window whilst it's running. That may cause it to stall.