My mother-in-law wanted me to take a look at her desktop computer....said it wouldn't go on the internet. But, she's still able to get to the internet with her laptop...the DSL modem/router lights were all on....so, that isn't the issue.
From the desktop, it won't go to any of the icons. It sits there with the hour glass on like it's busy but if you click on anything, nothing happens. The Windows button doesn't work or anything.
I was able to do Control-Alt-Delete and restart it and the same thing....no program is opening. I did notice when doing Control-Alt-Delete that it said CPU usage 0% even after me clicking Firefox and IE icons....and it sitting there with hourglass, but yet it isn't coming up.
I can't even go to the control panel to look at anything (can't click windows and it doesn't work even if pressing the windows key).
I'm not sure what it is....my first guess was the processor, but I'm not sure of what the symptoms are when a processor goes bad.
The computer is a Compaq Presario that she's had about 6 years or so. Nothing has ever went bad in it, however, I did add more RAM to it probably about 3 years ago.
What do those symptoms suggest?
From the desktop, it won't go to any of the icons. It sits there with the hour glass on like it's busy but if you click on anything, nothing happens. The Windows button doesn't work or anything.
I was able to do Control-Alt-Delete and restart it and the same thing....no program is opening. I did notice when doing Control-Alt-Delete that it said CPU usage 0% even after me clicking Firefox and IE icons....and it sitting there with hourglass, but yet it isn't coming up.
I can't even go to the control panel to look at anything (can't click windows and it doesn't work even if pressing the windows key).
I'm not sure what it is....my first guess was the processor, but I'm not sure of what the symptoms are when a processor goes bad.
The computer is a Compaq Presario that she's had about 6 years or so. Nothing has ever went bad in it, however, I did add more RAM to it probably about 3 years ago.
What do those symptoms suggest?