my laptob showes it has a win 32 cryptor

Free AVG detected win32/cryptor but was unable to remove it. i don't know what to do next could you please help me. i downloaded the the file and i have scanned the computer and her are the results.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:01:54, on 20/03/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Craig Power\Downloads\hijackgpthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.htm

l
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =

http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.htm

l
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =

http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by

Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870

-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: AVG Safe Search - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8

\avgssie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program

Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program

Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program

Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8

\AVGTOO~1.DLL
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program

Files\Dell\BAE\BAE.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1

\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "c:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common

Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0

\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -

osboot
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [VoipBuster] "C:\Program Files\VoipBuster.com\VoipBuster\VoipBuster.exe" -

nosplash -minimized
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [aaymgos] "c:\users\craig power\appdata\local\aaymgos.exe" aaymgos
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User

'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter

(User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User

'NETWORK SERVICE')
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12

\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program

Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1

\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -

C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} -

C:\Programs\PartyGaming\PartyGammon\RunBackGammon.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} -

C:\Programs\PartyGaming\PartyGammon\RunBackGammon.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3

\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - (no file)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} -

C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} -

C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
O13 - Gopher Prefix:
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -

http://gfx1.hotmail.com/mail/w3/resources/VistaMSNPUplden-gb.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) -

http://fdl.msn.com/public/chat/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3EC96C99-8159-4E13-BFD1-83144055D81B}: NameServer =

85.255.112.193,85.255.112.174
O17 - HKLM\System\CCS\Services\Tcpip\..\{9607767F-DD38-4BDE-A936-82FA46BDD46D}: NameServer =

85.255.112.193,85.255.112.174
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.193,85.255.112.174
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.193,85.255.112.174
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.193,85.255.112.174
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program

Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8

\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1

\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile

Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32

\Ati2evxx.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8

\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing

Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32

\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9684 bytes


regards terry

Hello.
Can't read that log because Word Wrap is switched on.

When notepad is open, click Format on menu bar, and ensure Word Wrap is NOT checked.



Please submit a new Hijack This log.

hi sorry it has taking a while i have just change from avg to norton internet security 2009 with the same problem but i hope this would help

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:03:03, on 20/03/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Windows\sttray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Users\Craig Power\AppData\Local\aaymgos.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Craig Power\Downloads\hijackgpthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://partnerpage.google.com/smallbiz.dell.com/en_uk?hl=en&client=dell-usuk&channel=uk-smb&ibd=1080312
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "c:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [VoipBuster] "C:\Program Files\VoipBuster.com\VoipBuster\VoipBuster.exe" -nosplash -minimized
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [aaymgos] "c:\users\craig power\appdata\local\aaymgos.exe" aaymgos
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\Programs\PartyGaming\PartyGammon\RunBackGammon.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\Programs\PartyGaming\PartyGammon\RunBackGammon.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - (no file)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
O13 - Gopher Prefix:
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/resources/VistaMSNPUplden-gb.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3EC96C99-8159-4E13-BFD1-83144055D81B}: NameServer = 85.255.112.193,85.255.112.174
O17 - HKLM\System\CCS\Services\Tcpip\..\{9607767F-DD38-4BDE-A936-82FA46BDD46D}: NameServer = 85.255.112.193,85.255.112.174
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.193,85.255.112.174
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.193,85.255.112.174
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.193,85.255.112.174
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9796 bytes

Hello.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
  O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
  O4 - HKCU\..\Run: [aaymgos] "c:\users\craig power\appdata\local\aaymgos.exe" aaymgos
  O9 - Extra button: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\Programs\PartyGaming\PartyGammon\RunBackGammon.exe (file missing)
  O9 - Extra 'Tools' menuitem: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\Programs\PartyGaming\PartyGammon\RunBackGammon.exe (file missing)
  O9 - Extra button: (no name) - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - (no file)
  O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
  O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
  O17 - HKLM\System\CCS\Services\Tcpip\..\{3EC96C99-8159-4E13-BFD1-83144055D81B}: NameServer = 85.255.112.193,85.255.112.174
  O17 - HKLM\System\CCS\Services\Tcpip\..\{9607767F-DD38-4BDE-A936-82FA46BDD46D}: NameServer = 85.255.112.193,85.255.112.174
  O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.193,85.255.112.174
  O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.193,85.255.112.174
  O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.193,85.255.112.174
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

hi i have done what you have said but when i downloaded the Anti-Malware and run it when i have double clicked on it nothing has happened, but my up dates are working on my norton know

Hello.
I want to search for a rootkit.

1. Please download The Avenger by Swandog46 to your Desktop
Link: HERE or HERE.

• Click on Avenger.zip to open the file
  
• Extract avenger.exe to your desktop
  

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Files to delete:
c:\users\craig power\appdata\local\aaymgos.exe

Folders to delete:
C:\Programs\PartyGaming

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

hi hope this is ok

//////////////////////////////////////////
Avenger Pre-Processor log
//////////////////////////////////////////

Platform: Windows NT 6.0 (build 6001, Service Pack 1)
Fri Mar 20 23:09:36 2009

23:09:36: Error: Invalid script. A valid script must begin with a command directive.
Aborting execution!


//////////////////////////////////////////


Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

Hidden driver "gaopdxserv.sys" found!
ImagePath: \systemroot\system32\drivers\gaopdxbxiscstbvtypxqinqcpvyxuctspbdpqo.sys
Start Type: 1 (System)

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Drivers to disable:
gaopdxserv.sys

Drivers to delete:
gaopdxserv.sys

Files to delete:
gaopdxbxiscstbvtypxqinqcpvyxuctspbdpqo.sys

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• DO NOT tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

hi hope this ok

http://swandog46.geekstogo.com

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

Hidden driver "gaopdxserv.sys" found!
ImagePath: \systemroot\system32\drivers\gaopdxbxiscstbvtypxqinqcpvyxuctspbdpqo.sys
Start Type: 4 (Disabled)

Rootkit scan completed.

Driver "gaopdxserv.sys" disabled successfully.
Driver "gaopdxserv.sys" deleted successfully.

Error: file "gaopdxbxiscstbvtypxqinqcpvyxuctspbdpqo.sys" not found!
Deletion of file "gaopdxbxiscstbvtypxqinqcpvyxuctspbdpqo.sys" failed!
Status: 0xc0000034 (STATUS_OBJECT_NAME_NOT_FOUND)
--> the object does not exist


Completed script processing.

*******************

i have done the up dates on the mbam and its working know this is what has come out with

Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 6.0.6001 Service Pack 1

21/03/2009 00:26:24
mbam-log-2009-03-21 (00-26-24).txt

Scan type: Quick Scan
Objects scanned: 61082
Time elapsed: 11 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 18
Registry Values Infected: 0
Registry Data Items Infected: 12
Folders Infected: 3
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\shoppingreport.hbax (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbax.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbinfoband (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbinfoband.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebutton (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebutton.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebuttona (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebuttona.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.rprtctrl (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.rprtctrl.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{8ad9ad05-36be-4e40-ba62-5422eb0d02fb} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{aebf09e2-0c15-43c8-99bf-928c645d98a0} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{cdca70d8-c6a6-49ee-9bed-7429d6c477a2} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{d136987f-e1c4-4ccc-a220-893df03ec5df} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ShoppingReport (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ShoppingReport (Adware.Shopping.Report) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3ec96c99-8159-4e13-bfd1-83144055d81b}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3ec96c99-8159-4e13-bfd1-83144055d81b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{9607767f-dd38-4bde-a936-82fa46bdd46d}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{3ec96c99-8159-4e13-bfd1-83144055d81b}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{3ec96c99-8159-4e13-bfd1-83144055d81b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{9607767f-dd38-4bde-a936-82fa46bdd46d}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{3ec96c99-8159-4e13-bfd1-83144055d81b}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{3ec96c99-8159-4e13-bfd1-83144055d81b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{9607767f-dd38-4bde-a936-82fa46bdd46d}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.193,85.255.112.174 -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\ShoppingReport (Adware.Shopping.Report) -> Quarantined and deleted successfully.
C:\Program Files\ShoppingReport\Bin (Adware.Shopping.Report) -> Quarantined and deleted successfully.
C:\Program Files\ShoppingReport\Bin\2.5.0 (Adware.Shopping.Report) -> Quarantined and deleted successfully.

Files Infected:
C:\RECYCLER\S-3-7-75-100029359-100028271-100014103-4056.com (Trojan.Agent) -> Quarantined and deleted successfully.
C:\autorun.inf (Trojan.Agent) -> Quarantined and deleted successfully.
C:\RECYCLER\S-6-7-66-100030685-100007802-100001212-4002.com (Trojan.Agent) -> Quarantined and deleted successfully.

do you think this is the end of it ?

Maybe, we'll see what this one final scan says.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  Link 3
  
• Double click DDS.scr to run
  
• When complete, DDS.txt will open.
  
• Save the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

hope this is ok

DDS (Ver_09-03-16.01) - NTFSx86
Run by Craig Power at 15:40:54.58 on 22/03/2009
Internet Explorer: 7.0.6001.18000
Microsoft Windows Vista Home Basic 6.0.6001.1.1252.44.1033.18.893.245 [GMT 0:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\STacSV.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\Windows\sttray.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Craig Power\Downloads\dds(2).scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uStart Page = hxxp://www.yahoo.com
uWindow Title = Internet Explorer provided by Dell
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
mStart Page = hxxp://www.yahoo.com/
mDefault_Page_URL = hxxp://www.yahoo.com/
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.0.0.125\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.0.0.125\IPSBHO.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.0.0.125\coIEPlg.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [VoipBuster] "c:\program files\voipbuster.com\voipbuster\VoipBuster.exe" -nosplash -minimized
uRun: [PC Suite Tray] "c:\program files\nokia\nokia pc suite 7\PCSuite.exe" -onlytray
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0\bin\jusched.exe"
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [MRT] "c:\windows\system32\MRT.exe" /R
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - c:\programs\partygaming\partygammon\RunBackGammon.exe
IE: {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D}
IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\programs\partygaming\partypoker\RunApp.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/VistaMSNPUplden-gb.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} - hxxp://fdl.msn.com/public/chat/msnchat45.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\mi

Hello.
Log got cut off, please post the rest.

part two

================= FIREFOX ===================

FF - ProfilePath - c:\users\craigp~1\appdata\roaming\mozilla\firefox\profiles\r2r1j27q.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxps://ukvps.protx.com/vspadmin/logout.asp
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npclntax_ZangoSA.dll

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1005000.087\SymEFA.sys [2009-3-21 310320]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090310.003\IDSvix86.sys [2009-3-21 292912]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.5.0.135\ccSvcHst.exe [2009-3-21 115560]
R3 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1000000.07d\BHDrvx86.sys [2009-3-20 254512]
R3 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1000000.07d\ccHPx86.sys [2009-3-20 362544]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-20 101936]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\nis\1000000.07d\symndisv.sys [2009-3-20 40496]

=============== Created Last 30 ================

2009-03-21 03:05 197 a------- c:\windows\system32\MRT.INI
2009-03-20 23:52 --d----- c:\users\craigp~1\appdata\roaming\Malwarebytes
2009-03-20 22:36 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-20 22:36 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-20 22:36 --d----- c:\programdata\Malwarebytes
2009-03-20 22:36 --d----- c:\progra~2\Malwarebytes
2009-03-20 22:36 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-20 21:02 --d----- c:\programdata\NOS
2009-03-20 19:36 25,136 a----r-- c:\windows\system32\drivers\SymIMV.sys
2009-03-20 19:35 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-03-20 19:35 7,386 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-03-20 19:35 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-03-20 19:35 --d----- c:\program files\Symantec
2009-03-20 19:35 --d----- c:\program files\common files\Symantec Shared
2009-03-20 19:34 --d----- c:\windows\system32\drivers\NIS
2009-03-20 19:34 --d----- c:\program files\Norton Internet Security
2009-03-20 19:34 --d----- c:\programdata\Norton
2009-03-20 19:34 --d----- c:\progra~2\Norton
2009-03-20 19:33 --d----- c:\programdata\NortonInstaller
2009-03-20 19:33 --d----- c:\program files\NortonInstaller
2009-03-20 19:33 --d----- c:\progra~2\NortonInstaller
2009-03-19 15:23 --d----- c:\program files\HDExtrem
2009-03-18 09:36 19,456 a------- c:\windows\system32\gaopdxkvhngdqwxcmphvhupnqsqypmkcqjstgj.dll
2009-03-18 09:36 4 a------- c:\windows\system32\gaopdxcounter
2009-03-15 19:00 --d----- c:\users\craigp~1\appdata\roaming\uTorrent
2009-03-15 18:57 --d----- C:\Downloads
2009-03-15 16:51 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-03-15 16:51 23,848 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-03-15 16:50 --d----- c:\program files\iPod
2009-03-15 16:50 --d----- c:\programdata\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-15 16:50 --d----- c:\program files\iTunes
2009-03-15 16:50 --d----- c:\progra~2\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-10 20:56 268,288 a------- c:\windows\system32\schannel.dll
2009-03-10 20:56 7,680 a------- c:\windows\system32\spwmp.dll
2009-03-10 20:56 4,096 a------- c:\windows\system32\msdxm.ocx
2009-03-10 20:56 4,096 a------- c:\windows\system32\dxmasf.dll
2009-03-10 20:56 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-03-10 20:56 2,033,152 a------- c:\windows\system32\win32k.sys
2009-03-05 23:59 1,900,544 a------- c:\windows\system32\usbaaplrc.dll
2009-03-05 23:59 36,864 a------- c:\windows\system32\drivers\usbaapl.sys

==================== Find3M ====================

2009-03-20 19:35 143,360 a------- c:\windows\inf\infstrng.dat
2009-03-20 19:35 86,016 a------- c:\windows\inf\infstor.dat
2009-03-20 19:35 51,200 a------- c:\windows\inf\infpub.dat
2009-01-15 06:11 827,392 a------- c:\windows\system32\wininet.dll
2008-09-22 17:52 174 a--sh--- c:\program files\desktop.ini
2008-09-22 17:36 665,600 a------- c:\windows\inf\drvindex.dat
2008-06-10 14:07 56 a---h--- c:\programdata\ezsidmv.dat
2008-06-10 14:07 56 a---h--- c:\progra~2\ezsidmv.dat
2008-05-01 19:10 68,616 a------- c:\users\craigp~1\appdata\roaming\GDIPFONTCACHEV1.DAT
2006-11-02 12:39 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:39 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 12:39 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:39 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 09:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-09-16 12:31 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2008-09-16 12:31 32,768 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2008-09-16 12:31 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat
2009-03-22 15:43 262,144 a--sh--- c:\windows\serviceprofiles\networkservice\NTUSER.DAT
2008-04-04 22:13 16,384 a--sh--- c:\windows\temp\cookies\index.dat
2008-04-04 22:13 16,384 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2008-04-04 22:13 32,768 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat
2008-03-12 17:47 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 15:45:10.55 ===============

hope this is all you need

Hello.
3 malicious files still remain. We'll use the avenger one last time to delete these leftovers.

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Files to delete:
c:\program files\mozilla firefox\plugins\npclntax_ZangoSA.dll
c:\windows\system32\gaopdxkvhngdqwxcmphvhupnqsqypmkcqjstgj.dll
c:\windows\system32\gaopdxcounter

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

sorry it has taking me a while hope this ok

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!


Error: file "c:\program files\mozilla firefox\plugins\npclntax_ZangoSA.dll" not found!
Deletion of file "c:\program files\mozilla firefox\plugins\npclntax_ZangoSA.dll" failed!
Status: 0xc0000034 (STATUS_OBJECT_NAME_NOT_FOUND)
--> the object does not exist


Error: file "c:\windows\system32\gaopdxkvhngdqwxcmphvhupnqsqypmkcqjstgj.dll" not found!
Deletion of file "c:\windows\system32\gaopdxkvhngdqwxcmphvhupnqsqypmkcqjstgj.dll" failed!
Status: 0xc0000034 (STATUS_OBJECT_NAME_NOT_FOUND)
--> the object does not exist


Error: file "c:\windows\system32\gaopdxcounter" not found!
Deletion of file "c:\windows\system32\gaopdxcounter" failed!
Status: 0xc0000034 (STATUS_OBJECT_NAME_NOT_FOUND)
--> the object does not exist


Completed script processing.

*******************

Finished! Terminate.

Hello.
Them files aren't there.

How is the machine running?

ok i haven't had a prob yet i think its gone

Good.
I want to see what's installed because we have to update some programs for security reasons.

• Open HijackThis
  
• When Hijack This opens, click "Open the Misc Tools section"
  
• Then select "Open Uninstall Manager"
  
• Click on "Save List..." (generates uninstall_list.txt)
  
• Click Save, copy and paste the results in your next post.
  

2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.1
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Control Center Ex
ATI PCI Express (3GIO) Filter Driver
Bonjour
Browser Address Error Redirector
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
Conexant HDA D330 MDC V.92 Modem
CutePDF Writer 2.7
Dell Getting Started Guide
Dell Support Center
Dell Touchpad
Dell Wireless WLAN Card
Digital Line Detect
Favorit
hi-speed Navigator Zyxel660
iTunes
Java(TM) SE Runtime Environment 6
Malwarebytes' Anti-Malware
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office XP Professional with FrontPage
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MobileMe Control Panel
Modem Diagnostic Tool
Mozilla Firefox (3.0.8)
MSVC80_x86
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
NetWaiting
Nokia Connectivity Cable Driver
Nokia PC Suite
Nokia PC Suite
Norton Internet Security
PC Connectivity Solution
PowerDVD
QuickSet
QuickTime
RealPlayer
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler
Roxio Update Manager
Safari
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB958439)
Security Update for Microsoft Office Excel 2007 (KB958437)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB951338)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
SigmaTel Audio
Skype 4.0
Sonic Activation Module
Update for Microsoft Office 2007 Help for Common Features (KB957244)
Update for Microsoft Office Access 2007 Help (KB957241)
Update for Microsoft Office Excel 2007 Help (KB957242)
Update for Microsoft Office InfoPath 2007 Help (KB957243)
Update for Microsoft Office OneNote 2007 Help (KB957245)
Update for Microsoft Office Outlook 2007 (KB952142)
Update for Microsoft Office Outlook 2007 Help (KB957246)
Update for Microsoft Office PowerPoint 2007 Help (KB957247)
Update for Microsoft Office Publisher 2007 Help (KB957249)
Update for Microsoft Office Word 2007 Help (KB957252)
Update for Microsoft Script Editor Help (KB957253)
Update for Office 2007 (KB946691)
Update for Outlook 2007 Junk Email Filter (kb962871)
User's Guides
Windows Driver Package - Nokia pccsmcfd (10/12/2007 6.85.4.0)
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant

Hello.
Just Java to update.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

• Java(TM) SE Runtime Environment 6
  

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Updating Java:

• Download the latest version of Java SE Runtime Environment (JRE) 6 Update 13.
  
• Select the first option where it says "This release includes the highly anticipated...".
  
• Click the "Download" button to the right.
  
• In the Window that opens, select your platform and language, check the "agree" box, and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  
• Close any programs you may have running - especially your web browser.
  
• Then from your desktop double-click on jre-6u13-windows-i586-p.exe that you downloaded to install the newest version.
  

Please make sure the new version of Java is installed before you run JavaRa.

Please download JavaRa from here

• First, unzip it.
  
• Then run JavaRa. (If you are running Vista, you will need to right click JavaRa > select "Run as administrator")
  
• Select English from the drop down menu and press Select.
  
• This will open JavaRa.
  
• Press Remove older versions
  
• Press yes to the prompt.
  
• It will make a log file of what it's removed.
  
• Copy and paste the log back here.
  

i know it sounds silly but how can i unzip it?

Well it's a zip file, so you should be able to just double click it and it opens like a folder.
If you can do that, drag JavaRa.exe out of it onto the Desktop and run it.

JavaRa 1.12 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Tue Mar 31 22:29:11 2009

Found and removed: C:\Program Files\Java\jre1.6.0

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0\

------------------------------------

Finished reporting.

Hello.
This should be fine now.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found here.

Hopefully this should take care of your problems! Good luck.