okay, so there is definately something wrong with my computer...my norton 360 has been uninstalled and reinstalled and still doesn't work correctly, explorer keeps encountering a problem and shutting down unexpectedly, I get a DATA Execution Prevention message for the spooler subsytem app, and now I get a Dr. Watson Postmordem Debugger message....What the heck is Dr. Watson Postmortem Debugger?...occasionally my cd drive will open and close on its own repeatedly..my next foreseeable option is to format my hard drive, but I am trying to avoid that if possible.