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things aren't right!

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descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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okay, so there is definately something wrong with my computer...my norton 360 has been uninstalled and reinstalled and still doesn't work correctly, explorer keeps encountering a problem and shutting down unexpectedly, I get a DATA Execution Prevention message for the spooler subsytem app, and now I get a Dr. Watson Postmordem Debugger message....What the heck is Dr. Watson Postmortem Debugger?...occasionally my cd drive will open and close on its own repeatedly..my next foreseeable option is to format my hard drive, but I am trying to avoid that if possible.

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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Dr Watson is from Microsoft.
Lets have a look around with this.

* Download Dr.Web CureIt to the desktop:
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe

  • Doubleclick the drweb-cureit.exe file and Allow to run the express scan
  • This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan"-tab, remove the mark at "Heuristic analysis".
  • Back at the main window, mark the drives that you want to scan.
  • Select all drives. A red dot shows which drives have been chosen.
  • Click the green arrow at the right, and the scan will start.
  • Click 'Yes to all' if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can click next icon next to the files found: things aren't right! - Page 2 Check
  • If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:
    things aren't right! - Page 2 Move
    This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
  • After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
  • Save the report to your desktop. The report will be called DrWeb.csv
  • Close Dr.Web Cureit.
  • Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web you saved previously in your next reply.

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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is it possible that the win.zafi32.b virus I had caused an infection or something that is eating away at my computer? a self-destruct kinda thing? I also get a ccSvcHst error when shutting down my computer....

so far the Dr. Web hasn't found anything to cure...I'm doing a complete scan now

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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The ccSvcHst is related to Symantec.
Zafi.b wouldn't cause this.

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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is there a way to fix that, or do I need to contact Symantec about it?

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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Nah, it's probably easier to uninstall Symantec and Norton and switch to a different AV than trying to find the right cause.

  • Open HijackThis
  • Click "Open the Misc Tools section"
  • Click "Open Uninstall Manager"
  • Click "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
3-D TopoQuads
Acrobat.com
Adobe Acrobat 8.1.2 Standard
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Flash Player 9 ActiveX
Adobe Reader 9
Adobe Shockwave Player 11
AppCore
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Control Center
ATI Display Driver
AutoCAD 2008 - English
AutoCAD 2008 - English SP1
AutoCAD R13
Autodesk DWF Viewer 7
Backup
Broadcom Management Programs
Canon Digital Photo Front-Access
ccCommon
CDDRV_Installer
Convert
Dell Laser Printer 1110 Software Uninstall
Eagle Point
Eagle Point License Manager
ForeSight DXM
GearDrvs
Google Earth
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
imagePROGRAF Status Monitor
iPF610 Printer Driver Extra Kit
iTunes
Java(TM) 6 Update 11
Java(TM) 6 Update 7
KhalInstallWrapper
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
LiveUpdate 3.0 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Logitech SetPoint
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic 2007
Microsoft Office Basic 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
MobileMe Control Panel
Mozilla Firefox (3.0.6)
MSN
MSN Toolbar
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser
Norton 360
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 HTMLHelp
Norton Confidential Core
Norton Security Scan
Norton Security Scan (Symantec Corporation)
QuickTime
Samsung Master
Samsung USB Driver
SearchAssist
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB958439)
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB958437)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office Word 2007 (KB956358)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Visio 2007 (KB947590)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB960715)
Sentinel Protection Installer 7.4.0
Sonic CinePlayer DVD Pack
SPBBC 32bit
Survey Link
Symantec Real Time Storage Protection Component
Symantec Technical Support Controls
SymNet
TPC Desktop V9.5
TPC Desktop V9.5 Prerequisites
Traverse PC PDF
Uninstall Perfect Defender 2009
Update for Microsoft Office Outlook 2007 (KB952142)
Update for Office 2007 (KB946691)
Update for Outlook 2007 Junk Email Filter (kb959634)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
URL Assistant
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WeatherBug
Webshots Desktop
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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Hello.
Please see here for the Norton 360 removal tool and follow the instructions.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

There is one old version of Java that isn't needed.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

  • Java(TM) 6 Update 7


Let me know once Norton is uninstalled.

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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Hello.
Please see here for the Norton 360 removal tool and follow the instructions.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

There is one old version of Java that isn't needed.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

  • Java(TM) 6 Update 7


Let me know once Norton is uninstalled.

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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sorry, I'm waiting for the Dr. Web to finish it's scan about 2/3 there I think

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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okay, so my two main concerns are the lack of a viable anti virus software and the fact that my printers have disappeared and I am unable to re-add them because of the spooler problem we discussed before...we get those two things fixed I think I can survive........thank you again for all your help! Thank You!

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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If you uninstall Norton, we'll need to install another AV first.

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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k...got a good AV in mind? it is really hard for me to not use Norton because my company has paid $120 for that software, and they run it on all the networked computers, but if it isn't working I don't want it on here flashing red warning signs at me all day...if symantec was worth working with I might try getting them to fix the problem...

almost through with the complete scan with dr. web...man that takes forever...still nothing to 'cure'...

I think I found some good stuff on Microsoft help/support to fix the spooler problem...just gotta get this other out of the way first...one step at a time

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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Ah.
Stop the scan, I don't think it will find anything.

Whatever the problem is, it's not malware.
If it's a company computer, it would be better to ask them to fix it.

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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that's the problem, we are a small company and have no IT personel...kinda on our own...just the secretary, and she just searches until she finds an answer....I'll just leave the Norton up to them to fix, and I'll try the Microsoft fix for the printer problems....

Thanks again for being so patient with me and trying to help solve my problems here.

descriptionthings aren't right! - Page 2 EmptyRe: things aren't right!

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