things aren't right!

I got this window when my computer rebooted just now:

Data Execution Prevention-Micr. Win.

To help protect your computer, Win. has closed this program.

Name: Spooler SubSystem App
Publisher: Micr. Corp.

with a 'Close Message' button

The spooler system again.
It shouldn't cause any damage.

I think the Norton not updating might be confliction.
Please disable adwatch, read here for instructions:
http://www.lavasoftsupport.com/index.php?showtopic=19804

Then see if Norton will update.

I tried w/adaware disabled. Still no update. I get this error:

LiveUpdate Engine COM Module has encountered a problem and needs to close.

The data in the error report looks like this:

szAppName: LuComServer_3_4.exe
szAppVer: 3.4.1.238
szModName: Unknown
szModVer: 0.0.0.0
offset: 87bbd714

If this helps anything.

And I'm still not sure how to reset the spooler thing..that fix-it download didn't work at all.

Norton is probably corrupt.
Uninstall and re-install it should work.

Or better yet, get rid of it all together and install something like Avira.

Yeah, I know Norton sucks, but it's what the company bought...I'll have the office manager deal with Norton. thanks again for your help..at least I know it's not a virus attacking and eating away at my programs.

any advice on the spooler subsystem app problem?

Try this.

Go to Start > Run and type in:
net start spooler
Press enter.

See if that works.

nope...still can't add a printer...ugh! it's bad enough that both my local printer and my network printers were wiped out, but now I can't even put them back! sometimes I hate computers!

sorry, just venting

Hmm.

Okay, try it this way.

Go to Start > Control panel > administrative Tools > Services.
When the services list window opens, scroll down to "print spooler" > right click it > Selec "properties" > make sure you are on the general tab > go down to startup type and make sure its on automatic > then hit apply > then click the start button under the service status > apply again > hit OK. now exit all of the services and administrative tools.

Go to where your printer and faxes are located and now try to install a printer or try to print.

nope still didn't work...well, I've gotta go, I'll give the office manager the information to get on here if she wants to, but she'll be working on it the rest of the week as I'll be out of the office. thank you for all your help...I really do appreciate it.

okay, so there is definately something wrong with my computer...my norton 360 has been uninstalled and reinstalled and still doesn't work correctly, explorer keeps encountering a problem and shutting down unexpectedly, I get a DATA Execution Prevention message for the spooler subsytem app, and now I get a Dr. Watson Postmordem Debugger message....What the heck is Dr. Watson Postmortem Debugger?...occasionally my cd drive will open and close on its own repeatedly..my next foreseeable option is to format my hard drive, but I am trying to avoid that if possible.

Dr Watson is from Microsoft.
Lets have a look around with this.

* Download Dr.Web CureIt to the desktop:
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe

• Doubleclick the drweb-cureit.exe file and Allow to run the express scan
  
• This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
  
• Once the short scan has finished, Click Options > Change settings
  
• Choose the "Scan"-tab, remove the mark at "Heuristic analysis".
  
• Back at the main window, mark the drives that you want to scan.
  
• Select all drives. A red dot shows which drives have been chosen.
  
• Click the green arrow at the right, and the scan will start.
  
• Click 'Yes to all' if it asks if you want to cure/move the file.
  
• When the scan has finished, look if you can click next icon next to the files found:
  
• If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:
  
  This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
  
• After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
  
• Save the report to your desktop. The report will be called DrWeb.csv
  
• Close Dr.Web Cureit.
  
• Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.
  
• After reboot, post the contents of the log from Dr.Web you saved previously in your next reply.
  

is it possible that the win.zafi32.b virus I had caused an infection or something that is eating away at my computer? a self-destruct kinda thing? I also get a ccSvcHst error when shutting down my computer....

so far the Dr. Web hasn't found anything to cure...I'm doing a complete scan now

The ccSvcHst is related to Symantec.
Zafi.b wouldn't cause this.

is there a way to fix that, or do I need to contact Symantec about it?