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Unable to install Kaspersky

3 posters

descriptionSolvedRe: Unable to install Kaspersky

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Hmm, Google search shows a few posts about Yahoo messenger and avast!

If not avast!, there is always avira.

descriptionSolvedRe: Unable to install Kaspersky

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yes I used it previously, it is fine......I will download it and install it then tell you if it works or not.

descriptionSolvedRe: Unable to install Kaspersky

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Yes Avira is installed and its icon is there in system tray and I can scan my computer now.

But it is not updating. Whenever I am trying to update it, after some time it is showing :
"Internet connection failed".

Can you give any suggestion for its updation?

descriptionSolvedRe: Unable to install Kaspersky

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Lets do a quick scan with this.

Download Lop S&D < here

Double-click Lop S&D.exe
Choose the language, then choose Option 2 (Fix + Hosts)
Wait till the end of the scan
Post the log which is created: (%SystemDrive%\lopR.txt)

descriptionSolvedRe: Unable to install Kaspersky

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--------------------\\ Lop S&D 4.2.5-0 XP/Vista

Microsoft Windows XP Professional ( v5.1.2600 ) Service Pack 2
X86-based PC ( Uniprocessor Free : Intel(R) Pentium(R) 4 CPU 1.70GHz )
BIOS : Award Modular BIOS v6.0
USER : Administrator ( Administrator )
BOOT : Normal boot
Antivirus : Avira AntiVir PersonalEdition 8.0.1.30 (Activated)
C:\ (Local Disk) - NTFS - Total:10 Go (Free:5 Go)
D:\ (Local Disk) - NTFS - Total:10 Go (Free:10 Go)
E:\ (Local Disk) - NTFS - Total:17 Go (Free:11 Go)
F:\ (Local Disk) - NTFS - Total:49 Go (Free:8 Go)
G:\ (Local Disk) - NTFS - Total:49 Go (Free:28 Go)
H:\ (Local Disk) - NTFS - Total:49 Go (Free:49 Go)
I:\ (Local Disk) - NTFS - Total:0 Go (Free:0 Go)
L:\ (CD or DVD) - CDFS - Total:0 Go (Free:0 Go)
X:\ (CD or DVD) - CDFS - Total:0 Go (Free:0 Go)

"C:\Lop SD" ( MAJ : 19-12-2008|23:40 )
Option : [2] ( Tue 02/10/2009| 0:50 )


\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\


--------------------\\ Listing folders in APPLIC~1

[02/08/2009|01:59] C:\DOCUME~1\ADMINI~1\APPLIC~1\ Adobe
[02/03/2009|02:15] C:\DOCUME~1\ADMINI~1\APPLIC~1\ LingvoSoft
[02/08/2009|01:59] C:\DOCUME~1\ADMINI~1\APPLIC~1\ Macromedia
[02/03/2009|02:19] C:\DOCUME~1\ADMINI~1\APPLIC~1\ Microsoft
[02/03/2009|02:16] C:\DOCUME~1\ADMINI~1\APPLIC~1\ Mozilla

[02/06/2009|12:25] C:\DOCUME~1\ALLUSE~1\APPLIC~1\ Adobe
[02/10/2009|12:15] C:\DOCUME~1\ALLUSE~1\APPLIC~1\ Avira
[02/08/2009|01:29] C:\DOCUME~1\ALLUSE~1\APPLIC~1\ BitDefender
[02/08/2009|01:31] C:\DOCUME~1\ALLUSE~1\APPLIC~1\ Kaspersky Lab Setup Files
[02/09/2009|10:15] C:\DOCUME~1\ALLUSE~1\APPLIC~1\ Malwarebytes
[02/02/2009|01:56] C:\DOCUME~1\ALLUSE~1\APPLIC~1\ Microsoft
[02/04/2009|01:22] C:\DOCUME~1\ALLUSE~1\APPLIC~1\ Nero
[02/05/2009|10:37] C:\DOCUME~1\ALLUSE~1\APPLIC~1\ QuickTime

[02/02/2009|01:49] C:\DOCUME~1\DEFAUL~1\APPLIC~1\ Microsoft
[02/02/2009|01:50] C:\DOCUME~1\DEFAUL~1\APPLIC~1\ Mozilla

[02/02/2009|01:52] C:\DOCUME~1\LOCALS~1\APPLIC~1\ Microsoft

[02/02/2009|01:52] C:\DOCUME~1\NETWOR~1\APPLIC~1\ Microsoft

[02/06/2009|12:25] C:\DOCUME~1\Nitin\APPLIC~1\ Adobe
[02/04/2009|01:31] C:\DOCUME~1\Nitin\APPLIC~1\ Ahead
[02/03/2009|12:57] C:\DOCUME~1\Nitin\APPLIC~1\ Cambridge
[02/06/2009|12:25] C:\DOCUME~1\Nitin\APPLIC~1\ com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
[02/04/2009|09:51] C:\DOCUME~1\Nitin\APPLIC~1\ COWON
[02/03/2009|02:57] C:\DOCUME~1\Nitin\APPLIC~1\ Help
[02/03/2009|12:11] C:\DOCUME~1\Nitin\APPLIC~1\ LingvoSoft
[02/02/2009|11:47] C:\DOCUME~1\Nitin\APPLIC~1\ Macromedia
[02/09/2009|10:15] C:\DOCUME~1\Nitin\APPLIC~1\ Malwarebytes
[02/03/2009|06:03] C:\DOCUME~1\Nitin\APPLIC~1\ Media Player Classic
[02/04/2009|09:51] C:\DOCUME~1\Nitin\APPLIC~1\ Microsoft
[02/02/2009|02:02] C:\DOCUME~1\Nitin\APPLIC~1\ Mozilla
[02/03/2009|02:31] C:\DOCUME~1\Nitin\APPLIC~1\ Oxford
[02/05/2009|10:16] C:\DOCUME~1\Nitin\APPLIC~1\ Sun

--------------------\\ Scheduled Tasks located in C:\WINDOWS\Tasks

[02/10/2009 12:45 AM][--ah-----] C:\WINDOWS\tasks\User_Feed_Synchronization-{CB5A5D22-7E7C-4D0A-BB14-5BB13B09618F}.job
[02/10/2009 12:13 AM][--ah-----] C:\WINDOWS\tasks\SA.DAT
[01/13/2006 01:42 AM][-r-h-----] C:\WINDOWS\tasks\desktop.ini

--------------------\\ Listing Folders in C:\Program Files

[02/05/2009|11:26] C:\Program Files\ Adobe
[02/06/2009|02:40] C:\Program Files\ Common Files
[02/02/2009|01:44] C:\Program Files\ ComPlus Applications
[02/04/2009|09:51] C:\Program Files\ InstallShield Installation Information
[02/03/2009|06:06] C:\Program Files\ Intel
[02/06/2009|01:59] C:\Program Files\ Internet Explorer
[02/05/2009|10:18] C:\Program Files\ Java
[02/02/2009|01:57] C:\Program Files\ Microsoft ActiveSync
[02/02/2009|01:56] C:\Program Files\ Microsoft Office
[02/02/2009|01:46] C:\Program Files\ Movie Maker
[02/10/2009|12:51] C:\Program Files\ Mozilla Firefox
[02/02/2009|01:39] C:\Program Files\ MSN Messenger
[02/02/2009|01:46] C:\Program Files\ NetMeeting
[02/02/2009|01:47] C:\Program Files\ Online Services
[02/03/2009|12:56] C:\Program Files\ TEXTware
[02/02/2009|02:00] C:\Program Files\ Uninstall Information
[02/02/2009|01:44] C:\Program Files\ Unlocker
[02/02/2009|01:49] C:\Program Files\ Windows Media Player
[02/02/2009|01:39] C:\Program Files\ Windows NT
[02/02/2009|01:47] C:\Program Files\ WindowsUpdate
[02/03/2009|11:52] C:\Program Files\ WinRAR
[02/02/2009|11:46] C:\Program Files\ Yahoo!
[02/05/2009|10:37] C:\Program Files\ Zero G Registry

--------------------\\ Listing Folders in C:\Program Files\Common Files

[02/05/2009|11:10] C:\Program Files\Common Files\ Adobe
[02/06/2009|02:40] C:\Program Files\Common Files\ Adobe AIR
[02/04/2009|01:24] C:\Program Files\Common Files\ Ahead
[02/04/2009|09:51] C:\Program Files\Common Files\ COWON
[02/02/2009|01:57] C:\Program Files\Common Files\ DESIGNER
[02/04/2009|09:51] C:\Program Files\Common Files\ InstallShield
[02/05/2009|10:16] C:\Program Files\Common Files\ Java
[02/02/2009|01:57] C:\Program Files\Common Files\ Microsoft Shared
[02/02/2009|01:46] C:\Program Files\Common Files\ MSSoap
[02/02/2009|01:33] C:\Program Files\Common Files\ ODBC
[02/02/2009|04:03] C:\Program Files\Common Files\ Softwin
[02/02/2009|01:56] C:\Program Files\Common Files\ System

--------------------\\ Process

( 27 Processes )

... OK !

--------------------\\ Searching with S_Lop

No Lop folder found !

--------------------\\ Searching for Lop Files - Folders

No Lop folder found !

--------------------\\ Searching within the Registry

..... OK !

--------------------\\ Checking the Hosts file

Hosts file CLEAN


--------------------\\ Searching for hidden files with Catchme

catchme 0.3.1353 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-02-10 00:53:23
Windows 5.1.2600 Service Pack 2 NTFS
scanning hidden processes ...
scanning hidden files ...
disk error: C:\WINDOWS\System32\
please note that you need administrator rights to perform deep scan

--------------------\\ Searching for other infections


No other infections found !

[F:16][D:1]-> C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp
[F:2][D:0]-> C:\DOCUME~1\ADMINI~1\Cookies
[F:20][D:4]-> C:\DOCUME~1\ADMINI~1\LOCALS~1\TEMPOR~1\content.IE5

1 - "C:\Lop SD\LopR_1.txt" - Tue 02/10/2009| 0:46 - Option : [2]
2 - "C:\Lop SD\LopR_2.txt" - Tue 02/10/2009| 0:53 - Option : [2]

--------------------\\ Scan completed at 0:53:54


Above is that log what you asked.
What to do now?

descriptionSolvedRe: Unable to install Kaspersky

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What should I do now?

descriptionSolvedRe: Unable to install Kaspersky

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Is this account the admin account?

descriptionSolvedRe: Unable to install Kaspersky

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Yes previously I was working with another account but when I ran Lop S&D, it showed me that
"All files cannot scan, you need to log as Administrator", so i logged as admin and again ran Lop S&D and then gave you the details of Lop.
But I used hijack this and MalwareBytes with nitin account (not admin). Didnt they worked properly? Tell me if I have to run both hijack and Malware again with admin, I will do it.

descriptionSolvedRe: Unable to install Kaspersky

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Yes, the fix worked fine, but if the account isn't admin, it won't allow a deep scan like catchme.

descriptionSolvedRe: Unable to install Kaspersky

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Please tell me what should I do now?

descriptionSolvedRe: Unable to install Kaspersky

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Okay.
Not an infection causing this, so lets look elsewhere.
Press Start > Run, type in cmd and press enter.
When the command prompt opens, type in:
netsh winsock reset
Press enter.

Reboot normally.
Try updating Avira now.

descriptionSolvedRe: Unable to install Kaspersky

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I did the same as you told, but Avira is not updating now too. I am using XP SP3.

Anything more that I can do?

Last edited by coolnitin on 10th February 2009, 6:40 pm; edited 1 time in total

descriptionSolvedRe: Unable to install Kaspersky

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Lets have a look around the registry for that DNS hijacker.

Download the Registry Search Tool from HERE

Unzip to your Desktop and double click on regsrch.vbs
(if you have script protection, please allow this to run)

In the dialog that opens, enter the following:
85.255.112.39

Press 'OK'

The search will run for a while then alert you when it is finished.
Press 'OK' and copy the contents of the WordPad window and post in this thread.

descriptionSolvedRe: Unable to install Kaspersky

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I am using XP SP3. And after running that vbs file, it showed a message:

"Search completed in 19 seconds. No instances found for 85.255.112.39"
or something like that.
then i clicked OK button and nothing came in wordpad.

descriptionSolvedRe: Unable to install Kaspersky

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Strange.
Lets try a different command.
Open the cmd window again, but type in this command:

ipconfig /flushdns

Note the space between the g and /

descriptionSolvedRe: Unable to install Kaspersky

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