When people encounter a problem with their PC, they often go to the Web and do a search to see if others have had the problem. If they are lucky, someone has found a fix and listed the steps on either a support document or within a user forum.
Now, they may have an even better option.
Over the past six weeks, Microsoft has quietly added a "Fix it" button to a few of the thousands of help documents on its Web site. When clicked, the computer then takes all the recommended steps automatically.
An example of the "Fix it" button that has started showing up in some Microsoft help documents, offering users a one-click solution.
"If we know what those 15 steps are why shouldn't we just script it," said Lori Brownell, Microsoft's general manager of product quality and online support
The "Fix it" option is still fairly rare, showing up in around 100 different help documents. The effort is growing rapidly, though, up from just four such fixes when the program quietly began in December.
Microsoft continues to offer users the option of doing things on their own if they either don't trust Microsoft or just like being in control. More At; http://news.cnet.com/8301-13860_3-10157210-56.html
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EXPERIENCE IS NOT WHAT HAPPENS TO A MAN BUT IT IS WHAT A MAN DOES WITH WHAT HAPPENS TO HIM
Now, they may have an even better option.
Over the past six weeks, Microsoft has quietly added a "Fix it" button to a few of the thousands of help documents on its Web site. When clicked, the computer then takes all the recommended steps automatically.
An example of the "Fix it" button that has started showing up in some Microsoft help documents, offering users a one-click solution.
"If we know what those 15 steps are why shouldn't we just script it," said Lori Brownell, Microsoft's general manager of product quality and online support
The "Fix it" option is still fairly rare, showing up in around 100 different help documents. The effort is growing rapidly, though, up from just four such fixes when the program quietly began in December.
Microsoft continues to offer users the option of doing things on their own if they either don't trust Microsoft or just like being in control. More At; http://news.cnet.com/8301-13860_3-10157210-56.html
EXPERIENCE IS NOT WHAT HAPPENS TO A MAN BUT IT IS WHAT A MAN DOES WITH WHAT HAPPENS TO HIM