zafi.B trojan infection

Hello,

I downloaded and ran HijackThis and these are the scan results from the infected computer (I am using my laptop because the other computer's internet access and e-mail doesn't want to work at all). Could you kindly help me to choose what I need to delete? Also, there are several other infections on the system. Should I assume that this thread is only for zafi.B infection? Are there other threads for other infection issues? Thank you so much for your assistance!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:42:54 AM, on 1/7/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\GEARSec.exe
C:\WINDOWS\Explorer.EXE
d:\Program Files\Conversions Plus\FORMATM.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe
C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Perfect Defender 2009\pdfndr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
D:\Program Files\Conversions Plus\MacName.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqnrs08.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\RETROS~1\RETROS~1.1\retrorun.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SW20] C:\WINDOWS\system32\sw20.exe
O4 - HKLM\..\Run: [SW24] C:\WINDOWS\system32\sw24.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [MacLicense] "d:\Program Files\Conversions Plus\MacLic.exe"
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\RETROS~1\RETROS~1.1\RetroExpress.exe /h
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" BOOT
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Perfect Defender 2009] "C:\Program Files\Perfect Defender 2009\pdfndr.exe"
O4 - HKLM\..\Run: [Perfect Defender 2009] "C:\Program Files\Perfect Defender 2009\pdfndr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: MacName.lnk = D:\Program Files\Conversions Plus\MacName.exe
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=67633
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (Hewlett-Packard Printer Diagnostics) - http://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISWebManager.CAB
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1152732297796
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/legacy/ractrl.cab?lmi=100
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Unknown owner - c:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: MacFormatService - DataViz Inc. - d:\Program Files\Conversions Plus\FORMATM.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: MaxSyncService (NTService1) - - C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Retrospect Express HD Helper (RetroExp Helper) - EMC Dantz - C:\PROGRA~1\RETROS~1\RETROS~1.1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - EMC Dantz - C:\PROGRA~1\RETROS~1\RETROS~1.1\retrorun.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScsiAccess - Unknown owner - C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
O23 - Service: Sentinel Keys Server (SentinelKeysServer) - SafeNet, Inc. - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 13367 bytes

Cheers,
xiaohui

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  O4 - HKLM\..\Run: [Perfect Defender 2009] "C:\Program Files\Perfect Defender 2009\pdfndr.exe"
  O4 - HKLM\..\Run: [Perfect Defender 2009] "C:\Program Files\Perfect Defender 2009\pdfndr.exe"
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

Delete this folder in bold:
C:\Program Files\Perfect Defender 2009

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

I am currently downloading the program you asked me to. When I attempt to delete C:\Program Files\Perfect Defender 2009 I receive: Error deleting file or folder - cannot delete pd.dll: Access is denied. Make sure the disk is not full...

Okay, the malware doesn't want to shift easily, but MBAM will do it.

You know, I thought I was this savvy Internet type and everything, never had this happen before... Heh, boy do I feel the fool Malwarebytes' is currently running, so far it has found 11 infected items! Oh brother!

Alrighty then!

Here is the MBAM log:

Malwarebytes' Anti-Malware 1.32
Database version: 1628
Windows 5.1.2600 Service Pack 2

1/7/2009 9:18:30 AM
mbam-log-2009-01-07 (09-18-30).txt

Scan type: Quick Scan
Objects scanned: 58955
Time elapsed: 4 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 10

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Documents and Settings\Designer\Application Data\Google\sysspc.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users\Start Menu\Programs\Perfect Defender 2009 (Rogue.PerfectDefender) -> Quarantined and deleted successfully.
C:\Program Files\Perfect Defender 2009 (Rogue.PerfectDefender) -> Delete on reboot.
C:\Program Files\Perfect Defender 2009\updates (Rogue.PerfectDefender) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Designer\Desktop\pdinstall2009.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Perfect Defender 2009\Perfect Defender 2009.lnk (Rogue.PerfectDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Perfect Defender 2009\Uninstall Perfect Defender 2009.lnk (Rogue.PerfectDefender) -> Quarantined and deleted successfully.
C:\Program Files\Perfect Defender 2009\dbbase.div (Rogue.PerfectDefender) -> Quarantined and deleted successfully.
C:\Program Files\Perfect Defender 2009\pd.dll (Rogue.PerfectDefender) -> Delete on reboot.
C:\Program Files\Perfect Defender 2009\pdfndr.exe (Rogue.PerfectDefender) -> Quarantined and deleted successfully.
C:\Program Files\Perfect Defender 2009\pdmonitor.exe (Rogue.PerfectDefender) -> Quarantined and deleted successfully.
C:\Program Files\Perfect Defender 2009\UnInstall.exe (Rogue.PerfectDefender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Designer\Application Data\Google\sysspc.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\Documents and Settings\Designer\Application Data\Google\ocboo1892823.exe (Trojan.FakeAlert) -> Delete on reboot.

Also, perhaps you can give me your opinion on AVG AntiVirus and Ad-ware. Are they good programs, better yet are they good protection? Do you have any suggestions on how to better protect any computer without paying an arm, a leg and half a torso to do so?

Thank you, Belahzur!

Did you reboot after you removed everything?
We'll fix up protection once we make sure this is clean.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  Link 3
  
• Double click DDS.scr to run
  
• When complete, DDS.txt will open.
  
• Click No for Optional Scan.
  
• Save the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

Mmmm, I am downloading, burning to CD/DVD and transferring to the other computer. The internet on the other computer seems to be working now. Yes, I did restart after the removal process. Shall I type one of the links into the browser on the other computer and download directly to that desktop?

Yes, will be much quicker.

Assuming that my prior question was a "Duh! Yeah, that's what I should do." kind of question, I went ahead and dowloaded and ran the program. Here is the result:

DDS (Ver_09-01-07.01) - NTFSx86
Run by Designer at 9:37:09.82 on Wed 01/07/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.3582.2904 [GMT -7:00]

AV: AVG 7.5.552 *On-access scanning enabled* (Updated)
AV: Norton AntiVirus *On-access scanning enabled* (Outdated)
FW: Norton Internet Worm Protection *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\GEARSec.exe
d:\Program Files\Conversions Plus\FORMATM.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
C:\PROGRA~1\RETROS~1\RETROS~1.1\RetroExpress.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe
C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
D:\Program Files\Conversions Plus\MacName.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqnrs08.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\PROGRA~1\RETROS~1\RETROS~1.1\retrorun.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Designer\Desktop\dds.com

============== Pseudo HJT Report ===============

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: CNavExtBho Class: {a8f38d8d-e480-4d52-b7a2-731bb6995fdd} - c:\program files\norton systemworks\norton antivirus\NavShExt.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton systemworks\norton antivirus\NavShExt.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [SW20] c:\windows\system32\sw20.exe
mRun: [SW24] c:\windows\system32\sw24.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Norton Ghost 10.0] "c:\program files\norton systemworks\norton ghost\agent\GhostTray.exe"
mRun: [MacLicense] "d:\program files\conversions plus\MacLic.exe"
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [MaxtorOneTouch] c:\program files\maxtor\onetouch\utils\Onetouch.exe
mRun: [RetroExpress] c:\progra~1\retros~1\retros~1.1\RetroExpress.exe /h
mRun: [IntelAudioStudio] "c:\program files\intel audio studio\IntelAudioStudio.exe" BOOT
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: []
mRun: [AVG7_CC] c:\progra~1\grisoft\avg7\avgcc.exe /STARTUP
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [vinclock] "c:\documents and settings\designer\application data\google\ocboo1892823.exe" 2
dRun: [AVG7_Run] c:\progra~1\grisoft\avg7\avgw.exe /RUNONCE
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodaks~1.lnk - c:\program files\kodak\kodak software updater\7288971\program\Kodak Software Updater.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\macname.lnk - d:\program files\conversions plus\MacName.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\norton~1.lnk - c:\program files\norton systemworks\norton goback\GBTray.exe
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: {5E638779-1818-4754-A595-EF1C63B87A56} - c:\program files\norton systemworks\norton cleanup\WCQuick.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Notify: LMIinit - LMIinit.dll

============= SERVICES / DRIVERS ===============

R0 MacOpen;MacOpen;c:\windows\system32\drivers\MacOpen.sys [2006-11-10 176709]
R1 Avg7Core;AVG7 Kernel;c:\windows\system32\drivers\avg7core.sys [2008-1-11 821856]
R1 Avg7RsW;AVG7 Wrap Driver;c:\windows\system32\drivers\avg7rsw.sys [2008-1-11 4224]
R1 Avg7RsXP;AVG7 Resident Driver XP;c:\windows\system32\drivers\avg7rsxp.sys [2008-1-11 27776]
R1 AvgClean;AVG7 Clean Driver;c:\windows\system32\drivers\avgclean.sys [2008-1-11 10760]
R1 SAVRTPEL;SAVRTPEL;c:\program files\norton systemworks\norton antivirus\Savrtpel.sys [2005-8-26 53896]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2007-8-30 112688]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20071109.017\NAVENG.Sys [2007-11-9 81232]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20071109.017\NavEx15.Sys [2007-11-9 865904]
R3 SAVRT;SAVRT;c:\program files\norton systemworks\norton antivirus\savrt.sys [2005-8-26 334984]
R4 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
R4 Avg7Alrt;AVG7 Alert Manager Server;c:\progra~1\grisoft\avg7\avgamsvr.exe [2008-1-11 418816]
R4 Avg7UpdSvc;AVG7 Update Service;c:\progra~1\grisoft\avg7\avgupsvc.exe [2008-1-11 49664]
R4 AVGEMS;AVG E-mail Scanner;c:\progra~1\grisoft\avg7\avgemc.exe [2008-1-11 406528]
R4 AvgTdi;AVG Network Redirector;c:\windows\system32\drivers\avgtdi.sys [2008-1-11 4960]
R4 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2005-9-17 192104]
R4 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2005-9-17 169576]
R4 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2007-6-4 12856]
R4 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2007-6-4 45848]
R4 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton systemworks\norton antivirus\NAVAPSVC.EXE [2005-9-23 139888]
R4 NProtectService;Norton UnErase Protection;c:\progra~1\norton~1\norton~3\NPROTECT.EXE [2005-10-3 95832]
R4 Par1284;Par1284;d:\flexisign-pro 8.0v1\program\Par1284.sys [2006-11-7 53344]
R4 SentinelKeysServer;Sentinel Keys Server;c:\program files\common files\safenet sentinel\sentinel keys server\sntlkeyssrvr.exe [2006-2-10 319176]
R4 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-11-9 1174152]
S3 SAVScan;Symantec AVScan;c:\program files\norton systemworks\norton antivirus\SAVScan.exe [2005-8-26 198368]
S3 SetupNTGLM7X;SetupNTGLM7X;\??\d:\ntglm7x.sys --> d:\NTGLM7X.sys [?]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]

=============== Created Last 30 ================

2009-01-07 09:11 --d----- c:\docume~1\designer\applic~1\Malwarebytes
2009-01-07 09:11 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-01-07 09:11 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-07 09:11 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-01-07 09:11 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-01-07 08:28 --d----- c:\program files\Trend Micro
2009-01-06 17:07 --d----- c:\program files\common files\Wise Installation Wizard
2009-01-06 16:46 --d----- c:\program files\Lavasoft
2008-12-19 09:56 201,050 a------- c:\windows\system32\nvapps.nvb
2008-12-19 09:56 453,152 a------- c:\windows\system32\nvuninst.exe
2008-12-19 09:50 --d----- c:\windows\network diagnostic

==================== Find3M ====================

2008-10-23 06:01 283,648 a------- c:\windows\system32\gdi32.dll
2008-10-16 13:38 826,368 a------- c:\windows\system32\wininet.dll
2008-06-24 10:40 848 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 9:37:45.89 ===============

• Now open a new notepad file.
  
• Input this into the notepad file:
  

  
  Windows Registry Editor Version 5.00
  
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
  "vinclock"=-
  
  

  
  
• Save this as fix.reg, save it to your desktop.
  
• Double click fix.reg to run it.
  
• Select yes to the registry merge prompt.
  

What problems remain now?

Nothing remains that I can see. That is nothing seems to be interfering with the computer's function. Is there anything else you recommend doing just to be sure? If everything is indeed fine, can you recommend ways to protect the computer?

You are running two AV's, this is a bad idea as they can conflict and cause problems. I see Symantec and AVG7.
I would recommend that you remove AVG7 to avoid conflict and other future problems.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

• AVG7
  

I also see Abode Reader 8. This is an old version and is open to malware attacks, we need to close these holes.
Uninstall Abode Reader 8 like you did AVG7, then once version 8 is gone, please download version 9 from here and install it:
http://get.adobe.com/uk/reader/
====

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

Hopefully this should take care of your problems! Good luck.

Sweet! Thank you! Couple more questions though

I like Mozilla very much. Can I uninstall Internet Explorer as they are both pretty big programs and it seems like a waste of space to have them both installed and not use one?

Symantec has been outdated for a long time - the owner of the computer I was using does not wish to pay for virus updates, etc. Should I uninstall Symantec all together? If Symantec is not going to be used, is AVG a good alternative? If not, have you a recommendation?

Windows has an onboard firewall (unless I'm mistaken). Is this insufficient? Will running either of the other firewalls you mentioned cause a conflict with Windows?

That's all I can think of at this point. I really appreciate your help. What I've learned from you will go a long way to protecting my personal computer, this other computer and anyone else's I can pass this great stuff on to!


xiaohui
(christine)

Hello.
No, I would recommend you to keep IE, I use Mozilla too, but keep IE because you can access Windows Updates through it.

Okay, please download one of these two AV's:

1) Antivir PersonalEditionClassic
-Free anti-virus software for Windows.
-Detects and removes more than 50,000 viruses. Free support.
2) avast! 4 Home Edition
-Anti-virus program for Windows.
-The home edition is freeware for noncommercial user.

Then uninstall Norton/Symentec AND AVG, then install either Avira or avast! you downloaded.
DO NOT SURF without an AV active.

Windows Firewall is only basic, running one of the firewalls I recommended will improve your security.

Please delete dds.com from your Desktop.

Excellent! I'm so glad folks like you exist!

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.