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descriptionSolvedRemoval of backdoor.inserv!inf

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I cant get rid of this virus. Symantec was able to quartine 4 out of the 5 files but the last file I cant get rid of. Ive tried rebooting in safe mode but nothing works. Ive used malwarebytes,ccleaner and a-squared programs in both safe mood and normal and still nothing. Im at a loss and screwed because this is a company computer. please help

descriptionSolvedRe: Removal of backdoor.inserv!inf

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Hello, welcome to GeekPolice.

Please read the following topic first:

http://www.geekpolice.net/malware-removal-support-hijackthis-logs-f11/read-this-before-posting-t3821.htm

Followed by posting a HijackThis log.

descriptionSolvedRe: Removal of backdoor.inserv!inf

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Here is my Log from hijackthis:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:07:33 PM, on 12/4/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\WINDOWS\TIREMOTE\TIServiceMonitor.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\DellTPad\HidFind.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\DellTPad\Apntex.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\a-squared Anti-Malware\a2service.exe
C:\Program Files\Boingo\GoBoingo\GoBoingo.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\RightFax\Client\faxctrl.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AT&TGL~1\NetCfgSv.EXE
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
C:\WINDOWS\TIREMOTE\wuser32.exe
C:\WINDOWS\TIREMOTE\TIRemoteService.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\WINDOWS\system32\wupdmgr.exe
C:\WINDOWS\system32\wupdmgr.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\DfrgNtfs.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
E:\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6080506
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://insidejw.jw.local/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6080506
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.jw.local:80
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [WavXMgr] C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
O4 - HKLM\..\Run: [SecureUpgrade] C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Track-It! Workstation Manager Service Monitor] C:\WINDOWS\TIREMOTE\TIServiceMonitor.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [GoBoingo] C:\Program Files\Boingo\GoBoingo\GoBoingo.lnk
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [RightFAX Print-to-Fax Driver] C:\Program Files\RightFax\Client\faxctrl.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [a-squared] "C:\Program Files\a-squared Anti-Malware\a2guard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - HKCU\..\Run: [winhpdrv] "C:\Documents and Settings\RyanMo\Application Data\Google\xtgoj6119471.exe"
O4 - Global Startup: Bluetooth Manager.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.sqlreports
O16 - DPF: {2A0B9B82-D5C8-4D3D-8338-AD55B23662B1} (F5 Networks CacheCleaner) - https://vpn.jeld-wen.net/vdesk/cachecleaner.cab#version=6020,2008,0514,2338
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1210691623485
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1210695101947
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = domain.jw.local
O17 - HKLM\Software\..\Telephony: DomainName = domain.jw.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = domain.jw.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = domain.jw.local
O20 - Winlogon Notify: gemsafe - C:\Program Files\Gemplus\GemSafe Libraries\BIN\WLEventNotify.dll
O23 - Service: a-squared Anti-Malware Service (a2AntiMalware) - Emsi Software GmbH - C:\Program Files\a-squared Anti-Malware\a2service.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Broadcom ASF IP and SMBIOS Mailbox Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Network Configuration Service (NetCfgSvr) - AT&T - C:\PROGRA~1\AT&TGL~1\NetCfgSv.EXE
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Secure Storage Manager\SecureStorageService.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NTRU TSS v1.2.1.25 TCS (tcsd_win32.exe) - Unknown owner - C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe
O23 - Service: TdmService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
O23 - Service: Track-It! Remote Control (TIRmtCtl) - Intuit Track-It! - C:\WINDOWS\TIREMOTE\wuser32.exe
O23 - Service: Track-It! Workstation Manager (TIRmtSvc) - Numara Software, Inc. - C:\WINDOWS\TIREMOTE\TIRemoteService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: WaveEnrollmentService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Authentication Manager\WaveEnrollmentService.exe

--
End of file - 13323 bytes

descriptionSolvedRe: Removal of backdoor.inserv!inf

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Here is also a list of my un install programs:

32 Bit HP CIO Components Installer
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe AIR
Adobe AIR
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Reader 8.1.2
Adobe SVG Viewer 3.0
AIM 6
Apple Mobile Device Support
Apple Software Update
a-squared Anti-Malware 4.0
AuthenTec Fingerprint Sensor Minimum Install
biolsp patch
Bluetooth Stack for Windows by Toshiba
Bonjour
Broadcom 440x 10/100 Integrated Controller
Broadcom ASF Management Applications
Broadcom Management Programs
CCleaner (remove only)
Conexant HDA D110 MDC V.92 Modem
Conexant HDA D330 MDC V.92 Modem
Crystal Reports for .NET Framework 2.0 (x86)
Dell Drivers MSI
Dell Embassy Trust Suite by Wave Systems
Dell Touchpad
Digital Line Detect
Document Manager Lite
EMBASSY Security Center
EMBASSY Security Setup
EMBASSY Trust Suite by Wave Systems
ESC Home Page Plugin
Gemalto
GemSafe Standard Edition 5.1
GoBoingo!
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
HP Customer Participation Program 10.0
HP Deskjet F4200 All-In-One Driver Software 10.0 Rel .3
HP Imaging Device Functions 10.0
HP Photosmart Essential 3.5
HP Smart Web Printing
HP Solution Center 10.0
HP Update
IBM Lotus Sametime Connect 7.5
Intel(R) Graphics Media Accelerator Driver
iTunes
J2SE Runtime Environment 5.0 Update 6
LiveUpdate 3.2 (Symantec Corporation)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft ActiveSync
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft English TTS Engine
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Outlook Personal Folders Backup
Microsoft Silverlight
Microsoft Streets & Trips 2008
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Modem Diagnostic Tool
Mozilla Firefox (3.0.4)
MQSforHomeDepot
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser (KB933579)
NTRU TCG Software Stack
OPSWAT AntiVirus and Firewall Integration Libraries
PowerDVD
Preboot Manager
Private Information Manager
QuickSet
QuickTime
RightFax Client Applications
SAPI Wrapper
Secure Update
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Wizards
Symantec AntiVirus
Trusted Drive Manager
tsp patch
TTS Wrapper
Update for Windows XP (KB943729)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
upekmsi
Viewpoint Media Player
Wave Infrastructure Installer
Wave Support Software
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
Yahoo! Install Manager

descriptionSolvedRe: Removal of backdoor.inserv!inf

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Hello.


  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKCU\..\Run: [winhpdrv] "C:\Documents and Settings\RyanMo\Application Data\Google\xtgoj6119471.exe"


  • Press "Fix Checked"
  • Close Hijack This.


Delete this file in bold:
C:\Documents and Settings\RyanMo\Application Data\Google\xtgoj6119471.exe




  • Download combofix from here, use the top links - combofix.exe
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.

    Removal of backdoor.inserv!inf Rcauto10

  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will this next prompt that asks if you want to continue the malware scan, select yes

    Removal of backdoor.inserv!inf Whatne10

  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

descriptionSolvedRe: Removal of backdoor.inserv!inf

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did all of the above. here is my combofix log: as XP Professional 5.1.2600.3.1252.1.1033.18.449 [GMT -5:00]
Running from: E:\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
c:\windows\system32\TDSSgpxujelg.dll
c:\windows\system32\TDSSoexnubdq.log
c:\windows\system32\TDSSwroiornd.dat
c:\windows\system32\x64

----- BITS: Possible infected sites -----

hxxp://update.jeld-wen.net
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_TDSSSERV.SYS
-------\Service_TDSSserv.sys


((((((((((((((((((((((((( Files Created from 2008-11-05 to 2008-12-05 )))))))))))))))))))))))))))))))
.

2008-12-05 18:18 . 2008-12-05 18:18 d-------- c:\documents and settings\Administrator\Application Data\HPAppData
2008-12-04 19:29 . 2008-12-04 20:33 d-------- c:\program files\a-squared Anti-Malware
2008-12-04 19:24 . 2008-12-04 19:24 d-------- c:\program files\CCleaner
2008-12-04 18:31 . 2008-12-04 18:31 d-------- c:\documents and settings\Administrator\Application Data\Malwarebytes
2008-12-04 16:04 . 2008-12-04 16:04 d-------- c:\program files\Malwarebytes' Anti-Malware
2008-12-04 16:04 . 2008-12-04 16:04 d-------- c:\documents and settings\RyanMo\Application Data\Malwarebytes
2008-12-04 16:04 . 2008-12-04 16:04 d-------- c:\documents and settings\All Users\Application Data\Malwarebytes
2008-12-04 16:04 . 2008-09-10 00:07 38,528 --a------ c:\windows\system32\drivers\mbamswissarmy.sys
2008-12-04 16:04 . 2008-09-10 00:07 17,200 --a------ c:\windows\system32\drivers\mbam.sys
2008-12-03 19:18 . 2008-12-03 19:18 d-------- c:\documents and settings\LocalService\Application Data\Yahoo!
2008-12-03 19:18 . 2008-12-03 19:18 d-------- c:\documents and settings\LocalService\Application Data\HPAppData
2008-12-03 18:56 . 2008-12-03 18:56 118 --a------ c:\windows\system32\MRT.INI
2008-12-03 17:30 . 2008-10-24 06:21 455,296 --------- c:\windows\system32\dllcache\mrxsmb.sys
2008-12-03 17:28 . 2008-09-04 12:15 1,106,944 --------- c:\windows\system32\dllcache\msxml3.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-05 23:29 --------- d-----w c:\program files\Symantec AntiVirus
2008-12-05 23:24 --------- d-----w c:\documents and settings\RyanMo\Application Data\HPAppData
2008-12-05 01:19 --------- d-----w c:\program files\Yahoo!
2008-12-04 18:53 --------- d-----w c:\program files\PostIt Notes
2008-12-04 18:51 --------- d-----w c:\program files\palmOne
2008-12-04 18:49 --------- d--h--w c:\program files\InstallShield Installation Information
2008-12-04 18:45 --------- d-----w c:\program files\Dell
2008-10-26 20:15 --------- d-----w c:\program files\Microsoft Silverlight
2008-10-24 11:21 455,296 ----a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-11 23:22 --------- d-----w c:\documents and settings\All Users\Application Data\RightFax
2008-10-11 14:28 --------- d-----w c:\documents and settings\All Users\Application Data\WEBREG
2008-10-11 14:13 --------- d-----w c:\documents and settings\RyanMo\Application Data\HP
2008-10-11 14:11 --------- d-----w c:\documents and settings\All Users\Application Data\Hewlett-Packard
2008-10-08 01:52 --------- d-----w c:\documents and settings\RyanMo\Application Data\Yahoo!
2008-10-08 01:03 --------- d-----w c:\program files\RightFax
2008-10-07 21:27 --------- d-----w c:\documents and settings\All Users\Application Data\HP
2008-10-07 21:26 --------- d-----w c:\program files\HP
2008-10-07 21:26 --------- d-----w c:\documents and settings\All Users\Application Data\HP Product Assistant
2008-10-07 21:25 --------- d-----w c:\program files\Hewlett-Packard
2008-10-07 21:25 --------- d-----w c:\program files\Common Files\HP
2008-10-07 21:25 --------- d-----w c:\program files\Common Files\Hewlett-Packard
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"Aim6"="c:\program files\AIM6\aim6.exe" [2008-06-19 50528]
"H/PC Connection Agent"="c:\program files\Microsoft ActiveSync\Wcescomm.exe" [2006-11-13 1289000]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2007-09-09 159744]
"Dell QuickSet"="c:\program files\Dell\QuickSet\quickset.exe" [2007-09-07 1236992]
"WavXMgr"="c:\program files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe" [2007-09-10 92160]
"SecureUpgrade"="c:\program files\Wave Systems Corp\SecureUpgrade.exe" [2007-09-14 218424]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2007-09-17 124200]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]
"Track-It! Workstation Manager Service Monitor"="c:\windows\TIREMOTE\TIServiceMonitor.exe" [2007-01-31 414720]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2007-05-29 52840]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2007-10-07 125368]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-03-30 138008]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-03-30 162584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-03-30 138008]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2008-07-10 116040]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2008-05-27 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-07-10 289064]
"GoBoingo"="c:\program files\Boingo\GoBoingo\GoBoingo.lnk" [2008-12-05 2155]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-10-14 49152]
"RightFAX Print-to-Fax Driver"="c:\program files\RightFax\Client\faxctrl.exe" [2007-08-29 122880]
"hpqSRMon"="c:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2008-08-20 150016]
"a-squared"="c:\program files\a-squared Anti-Malware\a2guard.exe" [2008-11-20 2780816]
"SigmatelSysTrayApp"="stsystra.exe" [2007-09-13 c:\windows\stsystra.exe]

descriptionSolvedRe: Removal of backdoor.inserv!inf

more_horiz
heres the second part of the log:
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Bluetooth Manager.lnk - c:\program files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe [2007-01-11 2150400]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2008-05-06 50688]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2007-10-14 214360]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"HideShutdownscripts"= 1 (0x1)

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"NoWelcomeScreen"= 1 (0x1)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\gemsafe]
2006-11-16 15:20 73728 c:\program files\Gemplus\GemSafe Libraries\BIN\WLEventNotify.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Authentication Packages REG_MULTI_SZ msv1_0 wvauth

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\scripts\Shutdown\0\0]
"script"=admin.bat

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\scripts\Startup\0\0]
"script"=uWinzip.vbs

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\scripts\Startup\1\0]
"script"=SAVInstaller.hta

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\scripts\Startup\2\0]
"script"=Default_Workstation_Logon.vbs

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\scripts\Startup\3\0]
"script"=Default_Logon.vbs

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-358987-533995369-436419588-15581\scripts\Logon\0\0]
"script"=Default_Logon_Users.vbs

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-358987-533995369-436419588-45320\scripts\Logon\0\0]
"script"=Default_Logon_Users.vbs

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-358987-533995369-436419588-45320\scripts\Logon\0\1]
"script"=reflection7db.vbs

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-358987-533995369-436419588-45320\scripts\Logon\0\2]
"script"=reflection12db.vbs

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-358987-533995369-436419588-45320\scripts\Logon\0\3]
"script"=ReflectionUpgrade.vbs

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe"=
"c:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\AIM6\\aim6.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\program files\Microsoft ActiveSync\rapimgr.exe"= c:\program files\Microsoft ActiveSync\rapimgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync RAPI Manager
"c:\program files\Microsoft ActiveSync\wcescomm.exe"= c:\program files\Microsoft ActiveSync\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager
"c:\program files\Microsoft ActiveSync\WCESMgr.exe"= c:\program files\Microsoft ActiveSync\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpiscnapp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"26675:TCP"= 26675:TCP:169.254.2.0/255.255.255.0:Enabled:ActiveSync Service

R0 PBADRV;PBADRV;c:\windows\system32\DRIVERS\PBADRV.sys [2008-05-06 26608]
R2 agnwifi;AT&T Wi-Fi Support Driver;c:\windows\system32\DRIVERS\agnwifi.sys [2008-05-13 19328]
R2 ASFIPmon;Broadcom ASF IP and SMBIOS Mailbox Monitor;"c:\program files\Broadcom\ASFIPMon\AsfIpMon.exe" -service [2007-06-20 79168]
R2 SavRoam;SAVRoam;"c:\program files\Symantec AntiVirus\SavRoam.exe" [2007-10-07 116664]
R2 TdmService;TdmService;c:\program files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe [2007-09-07 737280]
R2 TIRmtCtl;Track-It! Remote Control;c:\windows\TIREMOTE\wuser32.exe [2008-05-13 311374]
R2 TIRmtSvc;Track-It! Workstation Manager;c:\windows\TIREMOTE\TIRemoteService.exe [2008-05-13 613888]
R2 Viewpoint Manager Service;Viewpoint Manager Service;"c:\program files\Viewpoint\Common\ViewpointService.exe" [2008-07-19 24652]
R2 Wave UCSPlus;Wave UCSPlus;c:\windows\system32\dllhost.exe /Processid:{BDFEFE06-0F3F-44F4-984D-3BF2A1CA8D75} [2004-08-11 5120]
R2 WavxDMgr;WavxDMgr;c:\windows\system32\DRIVERS\WavxDMgr.sys [2007-09-10 161280]
R3 ABVPN2K;AGN VPN Client Miniport Interface;c:\windows\system32\DRIVERS\abvpn2k.sys [2008-05-13 170880]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2008-09-15 99376]
R3 WaveFDE;Wave System Power Monitor Device Driver;c:\windows\system32\DRIVERS\WaveFDE.sys [2007-09-07 18176]
S3 avpnnic;AGN Virtual Network Adapter;c:\windows\system32\DRIVERS\avpnnic.sys [2003-04-04 13952]
S3 SecureStorageService;SecureStorageService;"c:\program files\Wave Systems Corp\Secure Storage Manager\SecureStorageService.exe" [2007-08-31 486400]
S3 urvpndrv;F5 Networks VPN Adapter;c:\windows\system32\DRIVERS\urvpndrv.sys []
S3 WaveEnrollmentService;WaveEnrollmentService;"c:\program files\Wave Systems Corp\Authentication Manager\WaveEnrollmentService.exe" [2007-09-13 192512]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{66d1b821-7057-11dd-9d42-0016ce51e255}]
\Shell\AutoRun\command - E:\LaunchU3.exe -a
.
Contents of the 'Scheduled Tasks' folder

2008-09-13 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-04-11 16:57]
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-winhpdrv - c:\documents and settings\RyanMo\Application Data\Google\xtgoj6119471.exe


.
------- Supplementary Scan -------
.
uStart Page = https://insidejw.jw.local/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyServer = proxy.jw.local:80
uInternet Settings,ProxyOverride =
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
FireFox -: Profile - c:\documents and settings\RyanMo\Application Data\Mozilla\Firefox\Profiles\wu5ykmyr.default\
FF -: plugin - c:\documents and settings\RyanMo\Application Data\Mozilla\Firefox\Profiles\wu5ykmyr.default\extensions\firefox@tvunetworks.com\plugins\npTVUAx.dll
FF -: plugin - c:\program files\iTunes\Mozilla Plugins\npitunes.dll
FF -: plugin - c:\program files\Java\jre1.5.0_06\bin\NPJava11.dll
FF -: plugin - c:\program files\Java\jre1.5.0_06\bin\NPJava12.dll
FF -: plugin - c:\program files\Java\jre1.5.0_06\bin\NPJava13.dll
FF -: plugin - c:\program files\Java\jre1.5.0_06\bin\NPJava14.dll
FF -: plugin - c:\program files\Java\jre1.5.0_06\bin\NPJava32.dll
FF -: plugin - c:\program files\Java\jre1.5.0_06\bin\NPJPI150_06.dll
FF -: plugin - c:\program files\Java\jre1.5.0_06\bin\NPOJI610.dll
FF -: plugin - c:\program files\Microsoft Silverlight\2.0.31005.0\npctrl.1.0.30716.0.dll
FF -: plugin - c:\program files\Microsoft Silverlight\2.0.31005.0\npctrl.dll
FF -: plugin - c:\program files\Viewpoint\Viewpoint Media Player\npViewpoint.dll
FF -: plugin - c:\program files\Yahoo!\Common\npyaxmpb.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-05 18:31:24
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'lsass.exe'(1276)
c:\windows\system32\wvauth.dll
c:\windows\system32\biolsp.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Symantec Shared\ccSetMgr.exe
c:\program files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\program files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\program files\a-squared Anti-Malware\a2service.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Symantec AntiVirus\DefWatch.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\progra~1\AT&TGL~1\NetCfgSv.EXE
c:\program files\Dell\QuickSet\NicConfigSvc.exe
c:\program files\Symantec AntiVirus\Rtvscan.exe
c:\program files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe
c:\windows\system32\dllhost.exe
c:\program files\DellTPad\ApMsgFwd.exe
c:\program files\DellTPad\hidfind.exe
c:\program files\DellTPad\ApntEx.exe
c:\windows\system32\igfxsrvc.exe
c:\program files\Boingo\GoBoingo\GoBoingo.exe
c:\progra~1\MI3AA1~1\rapimgr.exe
c:\program files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
c:\program files\AIM6\aolsoftware.exe
c:\program files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
c:\program files\Toshiba\Bluetooth Toshiba Stack\TosBtHSP.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\rundll32.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\system32\msdtc.exe
c:\program files\HP\Digital Imaging\bin\hpqste08.exe
c:\program files\HP\Digital Imaging\bin\hpqbam08.exe
c:\program files\HP\Digital Imaging\bin\hpqgpc01.exe
.
**************************************************************************
.
Completion time: 2008-12-05 18:34:09 - machine was rebooted
ComboFix-quarantined-files.txt 2008-12-05 23:34:04

Pre-Run: 63,912,058,880 bytes free
Post-Run: 64,215,437,312 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

260 --- E O F --- 2008-12-03 23:56:10

descriptionSolvedRe: Removal of backdoor.inserv!inf

more_horiz
Hello.
Log looks good.


  • Now open a new notepad file.
  • Input this into the notepad file:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "HideShutdownscripts"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
    "NoWelcomeScreen"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\scripts\Shutdown\0\0]
    "script"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\scripts\Startup\0\0]
    "script"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\scripts\Startup\1\0]
    "script"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\scripts\Startup\2\0]
    "script"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\Machine\scripts\Startup\3\0]
    "script"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-358987-533995369-436419588-15581\scripts\Logon\0\0]
    "script"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-358987-533995369-436419588-45320\scripts\Logon\0\0]
    "script"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-358987-533995369-436419588-45320\scripts\Logon\0\1]
    "script"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-358987-533995369-436419588-45320\scripts\Logon\0\2]
    "script"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-358987-533995369-436419588-45320\scripts\Logon\0\3]
    "script"=-


  • Save this as fix.reg, save it to your desktop.
  • Double click fix.reg to run it.
  • Select yes to the registry merge prompt.


What problems remain?

descriptionSolvedRe: Removal of backdoor.inserv!inf

more_horiz
looks like it worked... thanks you so much

descriptionSolvedRe: Removal of backdoor.inserv!inf

more_horiz
Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Updating Java:

  • Download the latest version of Java SE Runtime Environment (JRE) 6 Update 11.
  • Select the first option where it says "Java SE Runtime Environment (JRE) 6 Update 11".
  • Click the "Download" button to the right.
  • In the Window that opens, select your platform and language, check the "agree" box, and click Continue.
  • Click on the link to download Windows Offline Installation and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add or Remove Programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    - Examples of older versions in Add or Remove Programs:
    - Java 2 Runtime Environment, SE v1.4.2
    - J2SE Runtime Environment 5.0
    - J2SE Runtime Environment 5.0 Update 2
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u11-windows-i586-p.exe that you downloaded to install the newest version.
Please make sure the new version of Java is installed before you run JavaRa.

Please download JavaRa from here

  • First, unzip it.
  • Then run JavaRa.
  • Select English from the drop down menu and press Select.
  • This will open JavaRa.
  • Press Remove older versions
  • Press yes to the prompt.
  • It will make a log file of what it's removed.
  • Copy and paste the log back here.

descriptionSolvedRe: Removal of backdoor.inserv!inf

more_horiz
Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.

descriptionSolvedRe: Removal of backdoor.inserv!inf

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