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[INACTIVE] Macbook Pro Problem

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descriptionRe: [INACTIVE] Macbook Pro Problem

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And the phenomena are still occurring, so the threat that was cleaned up didn't fix it. 

descriptionRe: [INACTIVE] Macbook Pro Problem

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Okay, thanks for the update.

I apologize if the following does not work ahead of time... However, see if the solution here for this other user helps for you: https://community.sophos.com/products/free-antivirus-tools-for-desktops/f/sophos-anti-virus-for-mac-home-edition/7086/deleting-a-threat-manually---finding-the-threat

-It involves finding the "Quarantine Manager" and marking those other threats for deletion manually.

-If this fails, or you cannot do it easily, I can instruct you how to delete it manually.

descriptionRe: [INACTIVE] Macbook Pro Problem

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Dr. Jay,

I uninstalled and then reinstalled Sophos, just to make sure.  Still won't open.

descriptionRe: [INACTIVE] Macbook Pro Problem

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Please open Terminal (Finder > Go > Utilities > Terminal), and enter the following 2 commands, one at a time (place in the command, hit enter, then do the next command afterward):

Code:

rm -f /Users/altheaday/.Trash/doctopdf.dmg

Code:

rm -f /Users/altheaday/Library/Mail/V5/1501BB1D-0982-49C5-A789-BE9D9D955D93/Bulk Mail.mbox/A3A38045-640E-4DD7-9497-904A127741CB/Data/6/4/1/Attachments/146968/2/most.zip




Once done, please quit Terminal and Finder.

Then, press Spotlight () and search for "Activity Monitor" and open that, please, and take a screenshot of currently running apps. I would like to see the screenshot of the apps if you don't mind, or at least list the name of them. If there are too many running, then more than one screenshot may be necessary.

descriptionyour screenshots

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descriptionRe: [INACTIVE] Macbook Pro Problem

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descriptionRe: [INACTIVE] Macbook Pro Problem

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descriptionRe: [INACTIVE] Macbook Pro Problem

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descriptionRe: [INACTIVE] Macbook Pro Problem

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Okay, I did not see anything "bad" or malware on your system (but we will double check later with a different antivirus to put your mind at ease - you know, second opinion methodology).

First, I would like you to Reinstall Spotify , log in, and see if the problem is resolved. If it is not, please go to step 2 below.




Second, please open Terminal as you did above, and place in the following command (similar as before, hitting enter to continue):

Code:

nvram ​-c

Once done, restart the Mac system immediately.

Once it has started up again, you will have to reconfigure a few system settings such as setting the time zone, setting the date and time, selecting the startup volume, and configuring any display options you wish to use. If you are having any troubles with that, please let me know and I will guide you through that. However, all of the options should be available in System Preferences (Apple).

If doing this has still not fixed the problem, then please answer questions in step 3 below, otherwise just post back and let me know progress please.




Okay, so step 3:

-Did you have issues before or after you installed any one of the following two apps:

Dr. Cleaner

CleanMyDrive 2


-Are you using a Apple/Mac certified mouse? Is it wired or wireless?


-What is the age of the Mac you are currently using (when did you buy it and how many times has it upgraded the operating system)?





Thanks for your patience... Hopefully we are getting closer to resolving this!

descriptionRe: [INACTIVE] Macbook Pro Problem

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It's still wonky.

descriptionRe: [INACTIVE] Macbook Pro Problem

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Okay... please answer this so it helps me help you:
Okay, so step 3:

-Did you have issues before or after you installed any one of the following two apps:

Dr. Cleaner

CleanMyDrive 2


-Are you using a Apple/Mac certified mouse? Is it wired or wireless?


-What is the age of the Mac you are currently using (when did you buy it and how many times has it upgraded the operating system)?

descriptionRe: [INACTIVE] Macbook Pro Problem

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[adm]Due to lack of response, this topic is now closed. If you would like it reopened, PM me, a Security Officer, or another administrator. If you have a different computer other than the one above, or if you are someone else, please start a new topic.[/adm]

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