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[INACTIVE] Macbook Pro Problem

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I have a Macbook Pro, and it has a virus, or malware, or some malicious script that makes it go all wonky.  I've tried Malwarebytes and a number of other Mac antivirus programs to no avail.  I am a graphic artist, and one of the things it does is move the cursor independently so I cannot control it.  Sometimes if I reboot it goes away, but not always.  It also improves if I use the touchpad a little bit, but I prefer to work with a mouse.  Another thing it does is make all the windows and browsers larger, then smaller, in rapid succession, so I can't even read when it is active.  It does not happen all the time.  It usually is active upon starting up the Mac in the morning.  When I play Spotify, it sometimes enlarges the image so I cannot find anything.  It has done that with firefox and Safari too.  Sometimes if I want to make the image in the browser smaller (command scroll down) it does not allow that but instead remains full size.

Does any of this sound familiar?  Busy Artist

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Hi @periwinkle

I have moved your threat to "Virus, Adware, & Malware Removal Help" forum. Soon as our malware remover experts login, they will check for malware infections.

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[INACTIVE] Macbook Pro Problem 1f604 Good!

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I have to leave soon and won't be back until around 4 or 5 pm pacific time.  The Mac will be on as I will leave music on for the cat.  But the screen will go dark after a while--  I hope that's not a barrier to your investigation.  Thank you so much.

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No it will not.

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Hello there,

This does not sound familiar to me. Although it has been quite a while for me being on the Mac, I am unsure about the root cause. I will do some looking around for a bit and should return later today at least with a solution.




Okay, here we are... Please download and install Sophos Antivirus Home (my usual starting recommendation)

Follow this tutorial and create a full system scan, as well as posting a screenshot of the results if possible or a logfile.




If this were to fail finding the threat, we still have about 10-15 more security tools we can use, so do not worry... Awesome (sparkly)

description[INACTIVE] Macbook Pro Problem EmptySophos

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I'm back, in case anyone is around.  Tomorrow I'm here in the afternoon.  I right clicked on every Sophos shield I could find, but none of them gave me the option to create a special scan.  I even went into the Applications folder and doubleclicked on the shield, but nothing happened.  Neither did right clicking on it work.

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Okay, so it installed? Are you able to run some kind of scan?

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Dear Dr. Jay,

I right clicked on numerous shields and did not find the options to follow per your instructions.  I am using the free version.  Should I get the paid version?  Is that what the problem is?  I can run a regular scan, but not the advanced one you delineated.

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[table class="event-table ng-isolate-scope"]
[tr class="row eventlist-row eventlist-row-borderless:$last} ng-scope" style=][td class="eventlist-row-content"]
PUA detected: 'Genieo' at '/Users/altheaday/.Trash/doctopdf.dmg'
threat
Jul 1, 2018 9:39:10 AM[/td]
[/tr]

[tr class="row eventlist-row eventlist-row-borderless:$last} ng-scope" style=][td class="eventlist-row-content"]
Malware cleaned up: 'Mal/Generic-S' at '/Users/altheaday/Library/Mail/V5/1501BB1D-0982-49C5-A789-BE9D9D955D93/Bulk Mail.mbox/A3A38045-640E-4DD7-9497-904A127741CB/Data/6/4/1/Attachments/146968/2/most.zip'
threat
Jul 1, 2018 9:31:39 AM[/td]
[/tr]

[tr class="row eventlist-row eventlist-row-borderless:$last} ng-scope" style=][td class="eventlist-row-content"]
Malware detected: 'Mal/Generic-S' at '/Users/altheaday/Library/Mail/V5/1501BB1D-0982-49C5-A789-BE9D9D955D93/Bulk Mail.mbox/A3A38045-640E-4DD7-9497-904A127741CB/Data/6/4/1/Attachments/146968/2/most.zip'


I don't think it cleared up the first and last threats.  Shall I purchase the software?

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And the phenomena are still occurring, so the threat that was cleaned up didn't fix it. [INACTIVE] Macbook Pro Problem 1f613

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Okay, thanks for the update.

I apologize if the following does not work ahead of time... However, see if the solution here for this other user helps for you: https://community.sophos.com/products/free-antivirus-tools-for-desktops/f/sophos-anti-virus-for-mac-home-edition/7086/deleting-a-threat-manually---finding-the-threat

-It involves finding the "Quarantine Manager" and marking those other threats for deletion manually.

-If this fails, or you cannot do it easily, I can instruct you how to delete it manually.

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Dr. Jay,

I uninstalled and then reinstalled Sophos, just to make sure.  Still won't open.

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Please open Terminal (Finder > Go > Utilities > Terminal), and enter the following 2 commands, one at a time (place in the command, hit enter, then do the next command afterward):

Code:

rm -f /Users/altheaday/.Trash/doctopdf.dmg

Code:

rm -f /Users/altheaday/Library/Mail/V5/1501BB1D-0982-49C5-A789-BE9D9D955D93/Bulk Mail.mbox/A3A38045-640E-4DD7-9497-904A127741CB/Data/6/4/1/Attachments/146968/2/most.zip




Once done, please quit Terminal and Finder.

Then, press Spotlight () and search for "Activity Monitor" and open that, please, and take a screenshot of currently running apps. I would like to see the screenshot of the apps if you don't mind, or at least list the name of them. If there are too many running, then more than one screenshot may be necessary.

description[INACTIVE] Macbook Pro Problem Emptyyour screenshots

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[INACTIVE] Macbook Pro Problem Screen14
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[INACTIVE] Macbook Pro Problem Screen12

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