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Cannot run FRST

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descriptionSolvedRe: Cannot run FRST

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Hi

I will not have access to that PC for a few days but will get onto it and follow your instructions as soon as I can.

I appreciate your help.

Regards

Daniel

descriptionSolvedRe: Cannot run FRST

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Anytime you're ready.

descriptionSolvedRe: Cannot run FRST

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Hi

looks like the problem is not malware, by my uneducated judgement.

Here are the logs of the advised programs scans and there does not seem
to be any issues.

ADWCleaner log
 
# -------------------------------
# Malwarebytes AdwCleaner 7.2.1.0
# -------------------------------
# Build:    06-26-2018
# Database: 2018-06-29.1
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    07-02-2018
# Duration: 00:00:11
# OS:       Windows 10 Home
# Scanned:  41346
# Detected: 0
 
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries found.
 
***** [ Chromium URLs ] *****
 
No malicious Chromium URLs found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries found.
 
***** [ Firefox URLs ] *****
 
No malicious Firefox URLs found.
 
 
 
########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########
MBW Log
Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 7/2/18
Scan Time: 11:41 AM
Log File: 00a9ec22-7d99-11e8-984d-f44d30fc5c51.json
Administrator: Yes
 
-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.374
Update Package Version: 1.0.5719
License: Trial
 
-System Information-
OS: Windows 10 (Build 17134.112)
CPU: x64
File System: NTFS
User: DESKTOP-R5BVS6I\joans
 
-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 332111
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 2 min, 19 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
Physical Sector: 0
(No malicious items detected)
 
WMI: 0
(No malicious items detected)
 
 
(end)
 
Security CHeck Log
Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
PC Matic Super Shield  
Windows Defender       
Malwarebytes           
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Java version 32-bit out of Date!
 Mozilla Thunderbird (52.8.0)
 Google Chrome (67.0.3396.99)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamtray.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 
 Is there anything else I should be looking at.


Regards


Daniel

descriptionSolvedRe: Cannot run FRST

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looks like the problem is not malware, by my uneducated judgement.

So, the problem has been fixed?
The FRST log shows that you have the default Av, Windows Defender disabled but the Security log shows it active. Just make sure one of those AV's is disabled.


Download JavaRa
* Unzip the file and open the JavaRa.exe
* Click Remove Older Versions
* JavaRa will search for and remove any outdated version of Java and remove any that are found.
* Click Additional Tasks
* Place a check next to Remove Useless JRE Files and click Go
* Exit JavaRa
* Delete the JavaRa files from the desktop

descriptionSolvedRe: Cannot run FRST

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Hi

I ran JavaRa.exe but none of the steps you advise are available.

BTW the PC is still very slow.

Cheers

Daniel

descriptionSolvedRe: Cannot run FRST

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Please describe slow to me. Is it slow all the time or just when you're doing certain tasks? Is it slow to boot?

descriptionSolvedRe: Cannot run FRST

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Hi

it boots okay but takes a long time to get from login to responding to a click. 

When I double click on a shortcut it takes a while for the program to load
and sometimes the program does not load.

When I  copy/paste a lot of data it starts okay but the speed drops
over time to where nothing is copied and the process does not finish 
and the computer  does not respond to a mouse click.

Internet pages seem to load okay.

Cheers

Daniel

descriptionSolvedRe: Cannot run FRST

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Hello there, I would like to pop in for a moment with a couple of solutions to try based on the symptoms/signs:

Disable Superfetch


  1. Hold the Windows Key, while pressing “R” to bring up the Run dialog box.
  2. Type “services.msc“, then press “Enter“.
  3. The Services window displays. Find “Superfetch” in the list.
  4. Right-click “Superfetch“, then select “Properties“.
  5. Select the “Stop” button if you wish to stop the service. In the “Startup type” dropdown menu, choose “Disabled“.
  6. Then find "Windows Search" in the same Services list, and do the same thing please.





Restart your computer and let me know if the apps improve. Smile...

descriptionSolvedRe: Cannot run FRST

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Hi Superdave and Dr Jay

turning off those two services helped a bit, I think things are okay now 
except that it still takes a while for the PC to react after login but if
I wait a while, about five minutes it is okay.

The only startup items I have are related to my AV, PCMatic.

I'm okay now if you're okay.

Thanks for your help.

Regards

Daniel

descriptionSolvedRe: Cannot run FRST

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You're welcome. We will close this topic as solved; however, if you really think there may be something else in the next week or two, start a new topic. Oh and also, I do the same thing, I will wait about 5 minutes at startup of computer, mainly because I know that most of the Windows Services are delayed start, so they take a few minutes to finally startup. It is a bit annoying; however, it's been my rule of thumb to wait for a few minutes before I try using my computer. There are so many complex things to load these days. I remember Windows 98 or XP loading in half the time, but they did not have 1/10 of the features we see today, so 5 minutes definitely is not bad! Smile...

descriptionSolvedRe: Cannot run FRST

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