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Excruciatingly slow boot time, internet also lagging badly

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descriptionSolvedExcruciatingly slow boot time, internet also lagging badly

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Hi guys,

So my laptop just in the last couple days has been lagging pretty badly when it comes to the internet - sites are slow to load (especially tumblr, I have no idea why) and when I play World of Warcraft, I've been getting lag spikes, which has never happened so far on this laptop.   

I downloaded/installed the newest Windows update yesterday, and since then, my bootup time is an excruciating 7.5 minutes.    The weirdest part is that for a good 85% of that time, it's stuck on the ASUS logo screen, without the spinning wheel that shows its trying to boot.   The wheel appears usually 5.5-6 minutes in, and then it boots quite quickly after that.    

I thought it might be the newest update, so I uninstalled that.  I also followed Steps 2 and 3 from this page: https://www.easeus.com/partition-manager-software/how-to-fix-windows-10-slow-boot-after-update.html , which was disabling a bunch of programs at startup (I disabled all high impact ones) and turning off the "Fast startup" power option.   Together, these seem to have improved my boot time *slightly*, it now takes 6.5 minutes, which is obviously still way too long.

I just ran a Malware Bytes scan, and there were 78 "PUP" things... I quarantined them all.  I saved the log, if anyone needs to see it.

Windows seems to run normally after the lengthy boot time, aside from the internet often lagging.  I'm sure this is a computer-specific thing and not my provider because my girlfriend has her laptop running on the same internet and she's not having any problems at all.  

I'm not sure what to do by now and I'm getting frustrated.   I didn't do the other steps on the link above because I didn't really understand what they meant and I didn't want to mess with anything I didn't understand.

My computer specs:
Asus laptop (I'm not sure what model), only a year old
Processor: Intel i5-7300HQ CPU @ 2.50GHz
RAM: 12GB
-64 bit
-Windows 10 Home Edition


I have a question about this:


In the top corner there, it says "Last BIOS time: 38.5 seconds".  What does that mean?  Does that mean the actual system boot time was only 38.5 seconds?  If so, why is it taking almost 7 minutes for the whole thing to load?



Okay I think that's all I have to say.  Here's my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:25:22 AM, on 2018-06-10
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.16299.0371)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Users\Dani\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://asus17win10.msn.com/?pc=ASTE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\root\Office16\OCHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_151\bin\ssv.dll
O2 - BHO: ArcPluginIEBHO - {84BFE29A-8139-402a-B2A4-C23AE9E1A75F} - C:\Program Files (x86)\Arc\Plugins\ArcPluginIE.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_151\bin\jp2ssv.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Dropbox] "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
O4 - HKLM\..\Run: [Adobe Creative Cloud] "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Dani\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\Dani\AppData\Local\Akamai\netsession_win.exe"
O4 - HKCU\..\Run: [Web Companion] C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe --minimize 
O4 - HKCU\..\RunOnce: [Application Restart #1] C:\Program Files (x86)\ASUS\Giftbox\Asusgiftbox.exe  --no-displaying-insecure-content --disable-devtools --disable-raf-throttling --user-data-dir="C:\Users\Dani\AppData\Local\ASUS GIFTBOX\User Data" --no-sandbox --flag-switches-begin --flag-switches-end --nwapp="C:\Program Files (x86)\ASUS\Giftbox" --restore-last-session
O4 - HKCU\..\RunOnce: [Application Restart #0] C:\Program Files (x86)\ASUS\Giftbox\Asusgiftbox.exe  --no-displaying-insecure-content --disable-devtools --disable-raf-throttling --user-data-dir="C:\Users\Dani\AppData\Local\ASUS GIFTBOX\User Data" --no-sandbox --flag-switches-begin --flag-switches-end --nwapp="C:\Program Files (x86)\ASUS\Giftbox" --restore-last-session
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office\Root\Office16\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll
O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\root\Office16\OCHelper.dll
O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\root\Office16\OCHelper.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://*.webcompanion.com
O18 - Protocol: mso-minsb-roaming.16 - {83C25742-A9F7-49FB-9138-434302C88D07} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: mso-minsb.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: osf-roaming.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Office16\MSOXMLMF.DLL
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: AdobeUpdateService - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
O23 - Service: Adobe Genuine Monitor Service (AGMService) - Adobe Systems, Incorporated - C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGMService.exe
O23 - Service: Adobe Genuine Software Integrity Service (AGSService) - Adobe Systems, Incorporated - C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Arc Service (ArcService) - Perfect World Entertainment Inc - C:\Program Files (x86)\Arc\ArcService.exe
O23 - Service: ASUS HID Access Service (AsHidService) - ASUSTek Computer Inc. - C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\AsHidSrv.exe
O23 - Service: ASLDR Service (ASLDRService) - ASUSTek Computer Inc. - C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\AsLdrSrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\IntelCpHeciSvc.exe
O23 - Service: Intel(R) Content Protection HDCP Service (cplspcon) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\IntelCpHDCPSvc.exe
O23 - Service: Dropbox Update Service (dbupdate) (dbupdate) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: Dropbox Update Service (dbupdatem) (dbupdatem) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: DbxSvc - Unknown owner - C:\WINDOWS\system32\DbxSvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: FBAgent - Unknown owner - C:\Program Files (x86)\FarStone\TotalRecovery Pro\EFB\FBAgent.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @oem5.inf,%SERVICE_NAME%;Intel Bluetooth Service (ibtsiva) - Unknown owner - C:\WINDOWS\system32\ibtsiva (file missing)
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxCUIService.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: WPS Office Update Service (Kingsoft_WPS_UpdateService) - Zhuhai Kingsoft Office Software Co.,Ltd - C:\Program Files (x86)\Kingsoft\WPS Office\10.1.0.5644\wtoolex\wpsupdatesvr.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Container LS (NVDisplay.ContainerLocalSystem) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamService.exe
O23 - Service: Origin Client Service - Electronic Arts - C:\Program Files (x86)\Origin\OriginClientService.exe
O23 - Service: Origin Web Helper Service - Electronic Arts - C:\Program Files (x86)\Origin\OriginWebHelperService.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: ROG Gaming Center Service (ROGGamingCenterService) - ASUSTeK COMPUTER INC. - C:\Program Files (x86)\ASUS\ROG Gaming Center\ROGGamingCenterService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\WINDOWS\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\WINDOWS\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: TeamViewer 11 (TeamViewer) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: DCNTranProc (Tran_Process_Proc) - Unknown owner - C:\Program Files (x86)\FarStone\TotalRecovery Pro\EFB\DCNTranProc.exe
O23 - Service: TunnelBear Maintenance (TunnelBearMaintenance) - Unknown owner - C:\Program Files (x86)\TunnelBear\TunnelBear.Maintenance.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: WC Assistant (WCAssistantService) - Unknown owner - C:\Program Files (x86)\Lavasoft\Web Companion\Application\Lavasoft.WCAssistant.WinService.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: WPS Office Cloud Service (wpscloudsvr) - Zhuhai Kingsoft Office Software Co.,Ltd - C:\Program Files (x86)\Kingsoft\WPS Office\wpscloudsvr.exe
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\WINDOWS\system32\xbgmsvc.exe (file missing)
O23 - Service: Intel(R) Extreme Tuning Utility Service (XTU3SERVICE) - Intel(R) Corporation - C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe
O23 - Service: Intel(R) PROSet/Wireless Zero Configuration Service (ZeroConfigService) - Intel®️ Corporation - C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

--
End of file - 18381 bytes


-------------------------------------------

Help me, Geek Police, you're my only hope ;_; Smile!

Last edited by FreeBooter on 15th June 2018, 12:37 am; edited 2 times in total (Reason for editing : Realized my hijackthis log was word wrapped. Fixed.)

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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Hi @alewiina

Can you please boot Windows 10 into "Safe Mode with Networking" and let us know issue persist.

Can you please check your network card manufacturer website for latest version of the driver.

Its important to install all latest versions of the device drivers for your computer.

How to Boot Windows 10 into Safe Mode

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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@FreeBooter

Hi Smile...

So I already booted my laptop in safe mode today and it was the same speed.  I just did it again, and again... nearly 7 minutes to boot.   Then nearly 7 minutes to boot AGAIN as I restarted it to go back to normal mode *sigh*

I think I managed to update my network drivers.  Seems like the internet is a bit faster, but it comes and goes sometimes so we'll see if it persists.

The real problem is the boot up times. Sad tearing

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

more_horiz
Maybe updating to latest version of BIOS firmware will help.

Resetting BIOS to its default setting can also help.

You can also try repair install method of Windows 10. Its simple same as upgrading its called in-place upgrade to start this process launch the Windows 10 Setup.exe file at Installation DVD while Windows 10 running and follow the instructions to upgrade windows 10. Don't worry all your personal files, programs and settings wont get touched.

Please download and run SeaTools for Windows .

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.



1. Once the installation begins SeaTools for Windows will search for HDDs and SSDs on your computer.

2. Detected Drives will list the HDDs and SSDs found. Place a check mark in the drive box you want to run the scan on. This should be the drive that has the operating system installed on it, this is usually C: drive.

3. You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options. Please click on Long Generic Test

4. This will start the scan. When the scan is complete you will see the result under Test Status , please post the results in your topic.

5. The test will indicate either Pass or Fail. Post the results of the scan in your topic.

6. Click on Help, then click on View Log File. If the scan failed take a screen shot of the Log File and post it in your topic.

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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So, this is what I'm seeing for drives... I dont see anything about a c: drive at all, is this normal?

How do I reset/update BIOS?  I'm not sure what BIOS is, tbh.

Should I try a system restore at some point?

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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This software does not allow you to just check health and repair errors for partitions this software scans individual hard drives. You have to wait for scan to finish to see if the hard drive is working probably.

Lets not deal with BIOS upgrade as its dangers process but you can reset BIOS to default setting by booting your computer and pressing keyboard key that will launch BIOS setup software. From Boot tab you can reset BIOS.

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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I need to find out which version of Windows 10 you are using, please press Windows + R keys and type Winver and press OK button.

Doing system restore may resolve your issue if its caused by a single Windows update but even then we need to find out which update that is so it will not install itself again.

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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Windows 10, version 1709

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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You should install latest version of Windows 10, you can either install latest version of Windows 10 using Windows Update or install it using below tools.

https://www.microsoft.com/en-us/software-download/windows10

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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I had no idea I didnt have the most updated version!  Updating now.

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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Sorry for my late reply i was busy, please let us know the result of the upgrade, also if you need any help we'll be here for you!


Good Luck!

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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Hi, so...

I downloaded the newest windows update from the website, and my computer went through a lengthy installation process...

And yet, when I do the winver thing, it still says it's version 1709.   I noticed that in my sidebar, it says "could not finish installing updates" or something like that.  So I went into the Windows Update section of my computer settings and it says has this:



I don't know what those bottom two are.  But the first one... 0% downloaded?!  Then what the heck did I download and install?   I'm so confused

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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Well yes some how you did not install latest version of Windows 10, the Windows Update downloading and will ask you to install latest version of Windows 10.  The latest version of Windows 10 is version 1803.

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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Can you please tell me the download status of Feature update to Windows 10, version 1803?

descriptionSolvedRe: Excruciatingly slow boot time, internet also lagging badly

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I DID download/try to install it, but it apparently couldn't install for whatever reason, I have no idea e_o
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