Help with audio on laptop

Hello, I have a an asus Windows 10 laptop, the volume hasn't worked in months.   I am seeking help. It just keeps saying the speaker, headset or headphone is unplugged. Any ideas?

Hi @bayside

Have you uninstall and install latest version of audio card driver?

I just notice something to verify it can you open Device Manager by typing Devmgmt.msc into Start Menu and please post a screenshot of the Device Manager .

Is this what you are looking for?  I

I think that sound device is not the laptop sound device it's part of the AMD graphic card driver i have one as well and there is no way to use it.

Can you please download the audio card driver from your laptop manufacturer website. If you need help with downloading correct Audio card driver please let me know.

Download the latest drivers, software, firmware and user manuals.

I went to hear...

Last edited by bayside on 25th April 2018, 9:30 pm; edited 1 time in total

It won't let me submit links....

You need to input model name.

How to Find Model Name

If you are still having problem please let me know.

I got that... the model is X555DA. Where do I download though?

Sorry give me few minutes looks like Asus does not provide drivers for you laptop.

I thing you got the wrong model name as there is no such a product can you please execute the batch script and attach the batch script output to your next post.

http://www.geekpolice.net/t31101-system-log-collector-batch-script

Okay, i think there is something wrong with the Asus driver download site when i try to browse for the device drivers using Firefox it was not giving me any options to download any device drivers i have tried the link with Internet Explorer and i got the audio driver.


Windows 8.1 64-bit
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/Audio/Audio_Conexant_Win81_64_VER866557.zip?_ga=2.263315212.189103246.1524694692-1679777177.1524694692

Windows 10 64-bit
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Audio/Audio_Conexant_Win10_64_VER8661655.zip?_ga=2.95411484.189103246.1524694692-1679777177.1524694692

How is everything progressing, do you need more assistant on this issue?