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Help with audio on laptop

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descriptionRe: Help with audio on laptop

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Sorry about the delay.




descriptionRe: Help with audio on laptop

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Hi @bayside

You are using 64-bit version of Windows 10, its not the audio driver causing the problem its the malfunctioning audio card causing the problem. Let's reset the BIOS settings to its factory default settings and try reinstalling audio driver again and if it fails to install again then you have no choice but to contact the Asus technical service.

Restart your laptop and soon as it powers back on press F12 key during the post.

Use the directional keys to select Save & Exit tab, select Restore Defaults option and press Enter key. After resetting the BIOS to its factory default settings save the changes and exit BIOS.

 

Try installing the audio driver again also try installing below driver if both fails to install then you will have to contact Asus technical service.

http://12244.wpc.azureedge.net/8012244/drivers/rtdrivers/pc/audio/0009-64bit_Win7_Win8_Win81_Win10_R282.exe

descriptionRe: Help with audio on laptop

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As soon as it turns on, I hit the F12 key. However it just continues to the login screen. This has been such a pain in the a$$, I'm sure for you too.   

descriptionRe: Help with audio on laptop

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Thanks @bayside, i'm use to dealing with worst so you can say i'm use to it.

When i was reading your laptop manual there is a guide there for accessing BIOS setup and the guide said press F12 key to access BIOS setup. Try F2 key also some computers soon as its power on will display a manufacturer logo alone with which key to press to access BIOS setup.

descriptionRe: Help with audio on laptop

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How is everything progressing, do you need more assistant on this issue?

descriptionRe: Help with audio on laptop

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I tried pressing both, and nothing. I gotta concentrate on my work for now.

descriptionRe: Help with audio on laptop

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When you free try installing below driver if it fails as well then please contact Asus technical service.

http://12244.wpc.azureedge.net/8012244/drivers/rtdrivers/pc/audio/0009-64bit_Win7_Win8_Win81_Win10_R282.exe

descriptionRe: Help with audio on laptop

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Yep, failed. How damn annyoing. Thanks for the effort anyways.

descriptionRe: Help with audio on laptop

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Sorry there's no way for me to guide you to repair failed hardware.

You are very welcome!

descriptionRe: Help with audio on laptop

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If I wiped the entire computer, and put it back to factory settings, would that change anything?

descriptionRe: Help with audio on laptop

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No it will not repair failed audio controller this is a hardware issue not a software we all ready tried installing correct driver but driver does not detect the audio controller so it looks like its not working any longer.

descriptionRe: Help with audio on laptop

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There are external audio cards you can purchase.

https://www.bestproducts.com/tech/gadgets/g1422/external-sound-cards-for-pc-or-mac/

descriptionRe: Help with audio on laptop

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would a 10 dollar one work?

descriptionRe: Help with audio on laptop

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Below audio card will work with Windows, please read the comments at below link.

https://www.amazon.com/TeckNet-Aluminum-External-Adapter-Windows/dp/B014DNVUG2
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