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Multiple issues

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descriptionRe: Multiple issues

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Ok I will try that, so I should uninstall Kaspersky and Zone Alarm?  I won't then have a default antivirus program.  I was considering changing from Kaspersky anyway.

descriptionRe: Multiple issues

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Yes uninstall them both make sure to disconnect from internet before uninstalling both. You should be okay even you are connected to internet as long as you don't visit websites that you don't trust.

descriptionRe: Multiple issues

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Do you get error message when you try to install Windows updates and programs, if you do please let us view the error messages.

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No error message for that, but after uninstalling zone alarm and kaspersky and rebooting, I have no wireless internet. The wireless icon says no supported wi-fi adapters available in the system. I’ve checked in device manager and there it says the drivers can’t be loaded. Errors appear on all the options there. I’m on my mobile currently.

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Sorry i don't understand what do you mean by "appear on all the options there."  Do you mean all device drivers are displaying same error message in Device Manager?

descriptionRe: Multiple issues

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Yes that’s correct. I can take a screenshot?

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Please yes.

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If you cannot upload a screenshot that is okay, can you tell us if these error messages have the same device driver error code number also can i have the device driver error code number.

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I was having issues. It’s codes 28 and 31

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Please follow the instructions at below tutorial.

http://www.geekpolice.net/t31270-how-to-fix-code-31-error-in-device-manager

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I’m not sure what to do from there. As I can’t update the drivers, and the option to roll back the driver is greyed out. I’ve tried the standard reboot option.

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Have you deleted UpperFilters and LowerFilters Registry Values in registry and restarted your computer. Are the error Code 31 still exist after you have deleted UpperFilters and LowerFilters Registry Values.

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There are no upper or lower filters to delete from the selected registry entry as directed in the tutorial

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Restore Windows to a date before uninstalling those two third-party programs. Press Windows + R keys to open Run box and type rstrui.exe and press Enter key. This will open System Restore tool.

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I’ve tried that, and system restore can’t  be completed successfully. Error code 0x80070057

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