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It does run better but it does take a bit of time going on to another page sometimes. It either says it is recovering a page or it is a long script  It seems like I hear something always running in background. Any suggestions.

It could be a problem with your ISP. What browser are you using? Did you try another browser? Other than that, is everything else good with your computer?

descriptionSolvedRe: Virus/Malware Help

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My browser is IE. I will try another. Other than that, do you have a scan to remove the downloaded scans or do I uninstall one by one. Thanks for all your help!!!

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Please try another browser and then we'll clean up once this issue is resolved.

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Have you tried another browser to see if the problem still exists?

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Hi: 
I tried to open Modzilla Firefox which is already installed and it gives me a error saying " Couldn't load XPCOM Not sure what that is about. Also tried uninstalling it and it gave me a error message saying :
Other users are logged on. If you uninstall this program while another user is running it, the program might not uninstall correctly. To properly uninstall or change the program, switch to and log off each user before you continue. So,all in all I can't uninstall. Any suggestions?

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Please open the Task Manager and from Users tab disconnect other users.

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Hi: There are two users. One says it is disconnected. the other is the administrator and will not disconnect and is still running/ I guess cause I am still on it. Anyway, tried to uninstall in both users, but it will not allow me. Always get the warning that says another user is logged in.  Not sure what to do. Thanks!

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Can you post a screenshot of the Users tab.

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How do I paste my screen shot? I pasted it to Word and it does not seem to paste to this reply. Thanks

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Paste screenshot to Paint app and save it. Upload the saved image file to imgur website and give us the url link of the uploaded image file.

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https://imgur.com/a/jX0kf

Thanks that was helpful!

descriptionSolvedRe: Virus/Malware Help

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Have you restarted your computer?

descriptionSolvedRe: Virus/Malware Help

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Restarted computer and tried to uninstall Firefox. After highlighting Firefox, I hit the uninstall button and it did nothing. Please advise

descriptionSolvedRe: Virus/Malware Help

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Try to force uninstall with Revo Uninstaller program.

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Forced uninstalled Firefox. Should I reinstall again?
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