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[INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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description[INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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I let a friend use my computer and now that I've gotten it back, it's running sluggishly and is showing 100% usage on it. I've tried to clean it up with MBAM, Hitman, etc. but nothing has fixed the problem. 

Here's are the results of the scan (see attachment).
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descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer. 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.


  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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I ran these but ran into the same problem a few minutes later after I logged onto Facebook. Back at 100% usage for my computer again.

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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# AdwCleaner 7.0.1.0 - Logfile created on Mon Aug 28 17:33:11 2017
# Updated on 2017/05/08 by Malwarebytes 
# Running on Windows 7 Professional (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\Yahoo\SS


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [2342 B] - [2017/7/23 0:7:17]
C:/AdwCleaner/AdwCleaner[C1].txt - [2020 B] - [2017/8/18 21:28:24]
C:/AdwCleaner/AdwCleaner[S0].txt - [2530 B] - [2017/7/23 0:4:40]
C:/AdwCleaner/AdwCleaner[S1].txt - [1981 B] - [2017/8/18 21:26:36]
C:/AdwCleaner/AdwCleaner[S2].txt - [1242 B] - [2017/8/28 17:29:57]


########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt ##########

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/28/17
Scan Time: 1:42 PM
Log File: MBAM report.txt
Administrator: Yes

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.160
Update Package Version: 1.0.2675
License: Free

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: laptop1-PC\laptop1

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 308188
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 9 min, 45 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Windows 7 Professional x64 
Ran by laptop1 (Administrator) on Mon 08/28/2017 at 13:56:13.92
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 17 

Successfully deleted: C:\Program Files (x86)\GUT71F5.tmp (File) 
Successfully deleted: C:\Users\laptop1\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\laptop1\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\laptop1\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\91TYD7D0 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\laptop1\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\F8TVHN2O (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\laptop1\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\laptop1\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ID6R9HCK (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\laptop1\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\laptop1\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OC3VUJY9 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\91TYD7D0 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\F8TVHN2O (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ID6R9HCK (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OC3VUJY9 (Temporary Internet Files Folder) 



Registry: 0 





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 08/28/2017 at 13:59:14.54
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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Go into your Task Manager and tell me which process is using the most memory.

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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Superdave wrote:
Go into your Task Manager and tell me which process is using the most memory.


It's Chrome, 300k, 100k, 77k.

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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End those processes and see if it makes any difference in your computer.

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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Superdave wrote:
End those processes and see if it makes any difference in your computer.


It does, as soon as I shut chrome down.

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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It only seems to hit the 100% after a few minutes of Chrome being on, specifically if I am in Facebook (usually happens while playing Angry Birds Friends there).

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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How big is the HD and how much free space do you have? Also, how much memory on that laptop?

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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Superdave wrote:
How big is the HD and how much free space do you have? Also, how much memory on that laptop?


74.4 GB for the Laptop's Hard drive, I currently have 10.2 GB free. I used to have 33 GB free, but still had the 100% usage issue even then.

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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What about the memory?

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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Superdave wrote:
What about the memory?

It has 4 Gigs of RAM.

descriptionRe: [INACTIVE] Computer running at 100% Usage / Running slow when Chrome is used

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