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description[INACTIVE] Slow running HP laptop and pop ups Empty[INACTIVE] Slow running HP laptop and pop ups

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windows 8.1
processor: AMD A10-5745M

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:28:30 AM, on 8/12/2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.18123)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hotspot Shield\bin\hsscp.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Users\Amber\AppData\Local\Facebook\Update\FacebookUpdate.exe
C:\Users\Amber\AppData\Local\Facebook\Games\FacebookGameroom.exe
C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BtTray.exe
C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe
C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktop.exe
C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAMain.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe
C:\Program Files (x86)\Microsoft\BingDesktop\BDExtHost.exe
C:\Program Files (x86)\Microsoft\BingDesktop\BDAppHost.exe
C:\Program Files (x86)\Microsoft\BingDesktop\BDRuntimeHost.exe
C:\Program Files (x86)\Windows Media Player\setup_wm.exe
C:\Program Files (x86)\Microsoft\BingDesktop\BDSurrogateHost.exe
C:\WINDOWS\SysWOW64\WerFault.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\Amber\AppData\Local\Facebook\Games\Facebook Gameroom Browser.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe
C:\Users\Amber\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT13/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT13/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: 0.0.0.1 mssplus.mcafee.com
O2 - BHO: Norton Identity Safety - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine32\22.9.3.13\coIEPlg.dll
O2 - BHO: Panda Safe Web - {B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4} - C:\Program Files (x86)\pandasecuritytb\pandasecurityDx.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine32\22.9.3.13\coIEPlg.dll
O3 - Toolbar: Panda Safe Web - {B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4} - C:\Program Files (x86)\pandasecuritytb\pandasecurityDx.dll
O4 - HKLM\..\Run: [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\\isuspm.exe -scheduler
O4 - HKLM\..\Run: [WRSVC] "C:\Program Files\Webroot\WRSA.exe" -ul
O4 - HKLM\..\Run: [BtTray] "C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BtTray.exe"
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\Program Files (x86)\Hewlett-Packard\HP 3D DriveGuard\AccelerometerST.exe
O4 - HKLM\..\Run: [HPMessageService] C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe
O4 - HKLM\..\Run: [BingDesktop] C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktop.exe /fromkey
O4 - HKLM\..\Run: [PSUAMain] "C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAMain.exe" /LaunchSysTray
O4 - HKLM\..\Run: [Panda Security URL Filtering] "C:\Program Files\Panda Security URL Filtering\Panda_URL_Filtering.exe"
O4 - HKCU\..\Run: [uTorrent] "C:\Users\Amber\AppData\Roaming\uTorrent\uTorrent.exe"  /MINIMIZED
O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Amber\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
O4 - HKCU\..\Run: [EPLTarget\P0000000000000000] C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_IATILBE.EXE /EPT "EPLTarget\P0000000000000000" /M "XP-310 Series"
O4 - Startup: Facebook Gameroom.lnk = Amber\AppData\Local\Facebook\Games\FacebookGameroom.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.11.587\SSScheduler.exe
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Windows\SysWow64\skype4com.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\WINDOWS\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: Avira Phantom VPN (AviraPhantomVPN) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\VPN\Avira.VpnService.exe
O23 - Service: BlueSoleilCS - IVT Corporation - C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BsHelpCS - IVT Corporation - C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BsHelpCS.exe
O23 - Service: Dragon Service (DragonSvc) - Nuance Communications, Inc. - C:\Program Files (x86)\Common Files\Nuance\dgnsvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppIntegrationService - WildTangent - C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: @oem40.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner - C:\WINDOWS\system32\Hpservice.exe (file missing)
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\HP\HP System Event\HPWMISVC.exe
O23 - Service: Hotspot Shield Service (hshld) - AnchorFree Inc. - C:\Program Files (x86)\Hotspot Shield\bin\cmw_srv.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: WPS Office Update Service (Kingsoft_WPS_UpdateService) - Zhuhai Kingsoft Office Software Co.,Ltd - C:\Users\Amber\AppData\Local\Kingsoft\WPS Office\9.1.0.5204\wtoolex\wpsupdatesvr.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\3.11.587\McCHSvc.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton Security Suite\Engine\22.9.1.12\N360.exe
O23 - Service: Panda Protection Service (NanoServiceMain) - Panda Security, S.L. - C:\Program Files (x86)\Panda Security\Panda Security Protection\PSANHost.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Panda Devices Agent (PandaAgent) - Panda Security, S.L. - C:\Program Files (x86)\Panda Security\Panda Devices Agent\AgentSvc.exe
O23 - Service: panda_url_filtering Service (panda_url_filtering) - Visicom Media Inc. - C:\Program Files\Panda Security URL Filtering\Panda_URL_Filteringb.exe
O23 - Service: Panda Product Service (PSUAService) - Panda Security, S.L. - C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: Update service - Popcorn Time - C:\Program Files (x86)\Popcorn Time\Updater.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 12687 bytes

description[INACTIVE] Slow running HP laptop and pop ups EmptyRe: [INACTIVE] Slow running HP laptop and pop ups

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Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer. 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

[INACTIVE] Slow running HP laptop and pop ups AdwCleaner-icon

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.

[INACTIVE] Slow running HP laptop and pop ups Untitled

AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.

[INACTIVE] Slow running HP laptop and pop ups 3

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
[INACTIVE] Slow running HP laptop and pop ups Mbamicontw5 Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.


  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

description[INACTIVE] Slow running HP laptop and pop ups EmptyRe: [INACTIVE] Slow running HP laptop and pop ups

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# AdwCleaner 7.0.1.0 - Logfile created on Sat Aug 12 19:07:30 2017
# Updated on 2017/05/08 by Malwarebytes
# Running on Windows 8.1 (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

Deleted: Update service
Deleted: panda_url_filtering


***** [ Folders ] *****

Deleted: C:\Program Files\outfoxtv
Deleted: C:\Users\Amber\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\outfoxtv
Deleted: C:\Program Files (x86)\pandasecuritytb
Deleted: C:\Users\Amber\AppData\LocalLow\pandasecuritytb
Deleted: C:\Program Files\Panda Security URL Filtering
Deleted: C:\Program Files\RrFilter
Deleted: C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}


***** [ Files ] *****

Deleted: C:\Users\Amber\AppData\Roaming\Mozilla\Firefox\Profiles\jjfn2nn4.default\pandasecuritytb\geodata.xml
Deleted: C:\Users\Amber\AppData\Roaming\Mozilla\Firefox\Profiles\jjfn2nn4.default\pandasecuritytb\guid.dat
Deleted: C:\Users\Amber\AppData\Roaming\Mozilla\Firefox\Profiles\jjfn2nn4.default\pandasecuritytb\setupCfg.xml


***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cloudfront.net
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\DOMStorage\superfish.com
Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\superfish.com
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{05E1138B-B043-4F31-AD71-E8C1E2D4F694}
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{8AD98ED8-D7F9-424A-8C8C-539FB1D82328}
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{92D87CE0-8774-4522-B94A-7506E7C14F5F}
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{92D87CE0-8774-4522-B94A-7506E7C14F5F}
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{9F85F32C-00B9-4B3D-9A67-13CC759EBFB6}
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{9F85F32C-00B9-4B3D-9A67-13CC759EBFB6}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C168639F-5810-4EC8-B1E8-0251AA8A771C}
Deleted: [Key] - HKU\S-1-5-21-3494396945-2707702294-556615518-1002\Software\OutfoxTV
Deleted: [Key] - HKU\S-1-5-21-3494396945-2707702294-556615518-1002\Software\Microsoft\Windows\CurrentVersion\Uninstall\OutfoxTV
Deleted: [Key] - HKCU\Software\OutfoxTV
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\OutfoxTV
Deleted: [Key] - HKLM\SOFTWARE\LevelQualityWatcher
Deleted: [Key] - HKU\S-1-5-21-3494396945-2707702294-556615518-1002\Software\AppDataLow\Software\PassShow
Deleted: [Key] - HKCU\Software\AppDataLow\Software\PassShow
Deleted: [Key] - HKLM\SOFTWARE\RrFilter
Deleted: [Key] - HKLM\SOFTWARE\RrSavings
Deleted: [Key] - HKU\S-1-5-21-3494396945-2707702294-556615518-1002\Software\AppDataLow\Software\Rr Savings
Deleted: [Key] - HKCU\Software\AppDataLow\Software\Rr Savings


***** [ Firefox (and derivatives) ] *****

Plugin deleted: Panda Security Toolbar - Visicom Media
SearchProvider deleted: nortonsafe.search.ask.com - Norton Safe Search


***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [4315 B] - [2017/8/12 18:56:5]


########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

description[INACTIVE] Slow running HP laptop and pop ups EmptyRe: [INACTIVE] Slow running HP laptop and pop ups

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Thank you for taking the time to help me Dave!

description[INACTIVE] Slow running HP laptop and pop ups EmptyRe: [INACTIVE] Slow running HP laptop and pop ups

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Amber Babz wrote:
Thank you for taking the time to help me Dave!

You're welcome. Make sure you post the other logs.

description[INACTIVE] Slow running HP laptop and pop ups EmptyRe: [INACTIVE] Slow running HP laptop and pop ups

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Windows 8.1 x64
Ran by Amber (Administrator) on Sat 08/12/2017 at 15:17:17.82
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 3

Successfully deleted: C:\Users\Public\Desktop\hotspot shield.lnk (Shortcut)
Successfully deleted: C:\WINDOWS\wininit.ini (File)
Successfully deleted: C:\Program Files\002 (Folder)



Registry: 4

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar\\{B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4} (Registry Value)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 08/12/2017 at 15:26:40.73
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

description[INACTIVE] Slow running HP laptop and pop ups EmptyRe: [INACTIVE] Slow running HP laptop and pop ups

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Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Norton Security Suite  
Panda Protection       
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player     26.0.0.151 
 Mozilla Firefox (54.0.1)
 Google Chrome (60.0.3112.90)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

description[INACTIVE] Slow running HP laptop and pop ups EmptyRe: [INACTIVE] Slow running HP laptop and pop ups

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The Security log shows you have two AV's running; Norton Security and Panda Protection. One should be disabled/uninstalled. Please post the MBAM log.

[mod]EDIT: Topic closed due to inactivity.[/mod]

description[INACTIVE] Slow running HP laptop and pop ups EmptyRe: [INACTIVE] Slow running HP laptop and pop ups

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