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Please open Notepad (type notepad in the search box)

Next copy and paste the text inside the code box below into notepad:


Code:

@echo off
ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh advfirewall reset
netsh advfirewall set allprofiles state ON
netsh int ip reset c:\resetlog.txt
netsh int ipv4 reset
netsh int ipv6 reset
netsh winsock reset >> "%userprofile%\desktop\fixit.txt"
echo You now have to reboot your PC!
pause


  • Name the file as fixit.bat, making sure save as type is set to " All Files ".
  • Right click on fixit.bat & Run as admin <-- IMPORTANT.
  • Reboot your computer.
  • Post the fixit.txt log (on your desktop) for my review.

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Sucessfully reset the Winsock Catalog.
You must restart the machine in order to complete the reset.

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Still have the same problem with Internet Explorer

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resetting Internet Explorer settings: https://support.microsoft.com/en-us/help/17441/windows-internet-explorer-change-reset-settings

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The reset had no effect.

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Okay, we will not give up. Let us keep going, it's just those things had to be out of the way initially in hopes they solve...

If you have copies of any of these tools, delete the old copies and download new copies. Both tools have had recent updates.

Fix with Junkware Removal Tool

Please download Malwarebytes' Junkware Removal Tool and save the file to your desktop.

  • Right-click on the JRT.exe or Junkware Removal Tool icon and select Run as Administrator to start the tool.
  • Follow the prompts and let this process run uninterrupted.
  • This scan can take a while, depending on your System specs.
  • Upon completion, a log (JRT.txt) will open on your desktop.


Please include the contents of that file in your reply.


Please also manually reboot your machine after this procedure.

Please download Malwarebytes' AdwCleaner onto your Desktop.

  • Double click on AdwCleaner_xxxx.exe to run the tool.
  • Click on Scan.
  • After done scanning, please hit Logfile. Locate the logfile in the Scan tab, double-click on it, copy the information inside of it, and paste it into your next reply.
  • You can find the logfile at C:\AdwCleaner[Sx].txt as well.


Do not forget to re-enable your previously switched off protection software!

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This is the JRT results,

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Microsoft Windows XP x86
Ran by Teressa (Administrator) on Sat 07/15/2017 at 14:06:44.00
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0




Registry: 1

Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 07/15/2017 at 14:14:57.59
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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And... AdwCleaner...?

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This is Adwcleaner

# AdwCleaner v6.047 - Logfile created 16/07/2017 at 00:50:00
# Updated on 19/05/2017 by Malwarebytes
# Database : 2017-05-19.1 [Local]
# Operating System : Microsoft Windows XP Service Pack 3 (X86)
# Username : Teressa - PROSPERITY
# Running from : C:\Documents and Settings\Teressa\Desktop\adwcleaner_6.047.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

No malicious folders found.


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

No malicious registry entries found.


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
No malicious Chromium based browser items found.

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [18055 Bytes] - [16/06/2017 17:10:10]
C:\AdwCleaner\AdwCleaner[S0].txt - [17092 Bytes] - [16/06/2017 15:17:18]
C:\AdwCleaner\AdwCleaner[S1].txt - [16959 Bytes] - [16/06/2017 15:50:56]
C:\AdwCleaner\AdwCleaner[S2].txt - [17033 Bytes] - [16/06/2017 15:54:49]
C:\AdwCleaner\AdwCleaner[S3].txt - [17107 Bytes] - [16/06/2017 16:52:07]
C:\AdwCleaner\AdwCleaner[S4].txt - [1553 Bytes] - [16/07/2017 00:45:30]
C:\AdwCleaner\AdwCleaner[S5].txt - [1474 Bytes] - [16/07/2017 00:50:00]

########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt - [1547 Bytes] ##########

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Please download Hitman Pro

  • After the download completes please double click the program to run it.
  • Accept the terms of the license agreement and click Next
  • Let the scan run. It will not take long
  • When the scan finishes, and all the files have been uploaded to the Scan Cloud, click Next
  • Click Next again. At the bottom left you will see Export Scan Results To XML File. Click that and save it in a convenient location
  • Upload log.xml here for review please

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I can not get online with any of the search engines in my computer.  All the virus protection, and Malwarebytes is being blocked, and not updating.  I already had hitman pro installed, and used it, but since I used it previously it alerted me I need to pay in order to continue using it.  It will not allow me to access a log.  I did note that it found a possible problem in the system restore.

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I am in the PC now in Safe Mode with networking.  This is the only way I can get online.  My Malwarebytes and AVG are locked down.

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Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer. 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Try to downloading  and running MBAM in Safe Mode with Networking. If you can't do that, download these scanners on another computer and transfer them to this computer usiing a CDR or memory stick.

Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.


  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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I have adwcleaner from the previous install, should I remove it and attempt to install it fresh?

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GypsyCowgirl wrote:
I have adwcleaner from the previous install, should I remove it and attempt to install it fresh?

No, run it. It will probably try to update itself.

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