GypsyCowgirl wrote: “Had to restart to Disable and Enable. It worked.”
“Here is ANOTHER problem. Firefox started hesitating. There was an Avast icon at the top right of Firefox. When I would do a search, a checkmark would show next to Avast approved sites, and a question mark next to the questionable sites.
I would type a few lines in Google email, or on here, a few words would type out, then it would freeze for 15 - 20 seconds. Then the words would register again. This seems to have started since installing Avast. I did a Refresh in Firefox, and when it restarted, I could no longer play Youtube videos. I get a black screen. I have found that anything that has to load, like a video or graph will not load. Chrome is not working either.
I ran an Avast scan, and I got a message stating I am vulnerable to Wannacry Ransomware, and to click on this link https://www.microsoft.com/en-us/download/details.aspx?id=55245, to download a patch. I clicked on the link and it took me to a sight through Firefox, which seemed odd, because in the past i have been forced to used IE, to get updates. I did not attempt to install what is on that page, I instead searched from my PC, which took me to IE, to see if there were any updates, and there were not.
I forgot to mention, after refreshing Firefox, the Avast icon was gone from Firefox, and there are no longer Avast check marks, and question marks next to Google links in a Google search.”
Okay, to fix this, see far below...
GypsyCowgirl wrote: “Anothering thing that has been going on, that has not stopped, is Creative Mixer keeps opening. I close it, it opens right back up.”
Go to CCleaner > Tools > Startup
Find CTsvcCDA.EXE (or just "CTsvcCDA"), right click and hit Disable or press the Disable button.
Once you restart your computer again in the future, Creative Mixer should not be open at all.
We also need to reset file permissions and Registry permissions - which will reverse security settings that have been changed:
Go to Start > Run, type in CMD and hit OK.
In the black box, please enter the following command ensuring that the spaces are properly inserted:
secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose
Once done, type in exit
, and then restart your computer.
After that, see how things run on the browsers. This will help me determine if an advanced fix is necessary - in addition, please also run the following tool:
Please download SilentRunners
Unzip it to the desktop and double-click on Silent Runners.vbs
If you get any kind of warning message about scripts, please choose to allow the script to run.
When the scan is finished, a message will pop up and a log file will have been created on your Desktop
Please post the entire contents of the log in your next reply.