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descriptionSolvedPossible Malware

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In my Windows XP computer, My Firefox keeps freezing.  When I am attempting to list an item on ebay, and I try to load images it will not accept the image.  When I go to other sights, like Geek Police for example, Firefox freezes.  I opened Internet Explorer and was able to use it for a few things, but when I attempted to download Chrome, Internet Explorer stopped working.  After shutting it down, I reopened Explorer, but the home page which was supposed to be ebay, was completely different, and when I clicked on a typical link I normally use withing ebay, I got error messages stating that website did not exist, and there was a list of Yahoo sites to go to instead.

I updated my Malwarebytes, but it shows no malware present.  All my spyware programs show nothing is present.

descriptionSolvedRe: Possible Malware

more_horiz
Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer. 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Did this problem start recently? Did you add any new programs or equipment to the computer?

Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

Possible Malware AdwCleaner-icon

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.

Possible Malware Untitled

AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.

Possible Malware 3

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Possible Malware Mbamicontw5 Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.


  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

descriptionSolvedRe: Possible Malware

more_horiz
Thank you for your response.  The problem started a few days ago.  I contacted ATT because I thought there was a service issue and was informed ATT was working on a service outage.  But, after a few days of continued problems with Firefox and then Internet Explorer, I contacted ATT again and was told the service outage had been corrected within hours of my first call.  It appears I was having a malware issue all along and not a service provider issue. 

I already have MBAM installed, and last night I upgraded to a seven day free trial of their Premium service.  Should I still I reinstall MBAM?

descriptionSolvedRe: Possible Malware

more_horiz
I installed AdwCleaner, which shows to now be Malwarebytes AdwCleaner.  Below is the copy of the log file.

# AdwCleaner v6.047 - Logfile created 16/06/2017 at 17:10:10
# Updated on 19/05/2017 by Malwarebytes
# Database : 2017-05-19.1 [Local]
# Operating System : Microsoft Windows XP Service Pack 3 (X86)
# Username : Teressa - PROSPERITY
# Running from : C:\Documents and Settings\Teressa\Desktop\AdwCleaner.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****



***** [ Folders ] *****

[-] Folder deleted: C:\Documents and Settings\All Users\Application Data\Viewpoint
[-] Folder deleted: C:\Documents and Settings\All Users\Application Data\Yahoo! Companion
[-] Folder deleted: C:\Documents and Settings\All Users\Application Data\avg web tuneup
[-] Folder deleted: C:\Documents and Settings\All Users\Start Menu\Programs\Auslogics
[-] Folder deleted: C:\Program Files\AVG Security Toolbar
[-] Folder deleted: C:\Program Files\Viewpoint
[-] Folder deleted: C:\Program Files\avg web tuneup
[-] Folder deleted: C:\Program Files\Auslogics
[-] Folder deleted: C:\Program Files\Common Files\AVG Secure Search
[-] Folder deleted: C:\Program Files\Common Files\Viewpoint


***** [ Files ] *****

[-] File deleted: C:\END
[-] File deleted: C:\Program Files\Mozilla Firefox\avg-secure-search.xml
[-] File deleted: C:\Program Files\Mozilla Firefox\browser\searchplugins\avg-secure-search.xml
[-] File deleted: C:\Program Files\Mozilla Firefox\browser\searchplugins\wtu-secure-search.xml
[#] File deleted: C:\Program Files\Mozilla Firefox\avg-secure-search.xml
[#] File deleted: C:\Program Files\Mozilla Firefox\browser\searchplugins\avg-secure-search.xml
[#] File deleted: C:\Program Files\Mozilla Firefox\browser\searchplugins\wtu-secure-search.xml
[#] File deleted: C:\Program Files\Mozilla Firefox\avg-secure-search.xml
[#] File deleted: C:\Program Files\Mozilla Firefox\browser\searchplugins\avg-secure-search.xml
[#] File deleted: C:\Program Files\Mozilla Firefox\browser\searchplugins\wtu-secure-search.xml
[#] File deleted: C:\Program Files\Mozilla Firefox\avg-secure-search.xml


***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
[-] Key deleted: HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
[-] Key deleted: HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
[-] Key deleted: HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.GenericWnd
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.GenericWnd.1
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.NativeApi
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.NativeApi.1
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
[-] Key deleted: HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
[-] Key deleted: HKLM\SOFTWARE\Classes\Search.BrowserWndAPI
[-] Key deleted: HKLM\SOFTWARE\Classes\Search.BrowserWndAPI.1
[-] Key deleted: HKLM\SOFTWARE\Classes\Search.PugiObj
[-] Key deleted: HKLM\SOFTWARE\Classes\Search.PugiObj.1
[-] Key deleted: HKLM\SOFTWARE\Classes\WtuServer.WtuServerObj
[-] Key deleted: HKLM\SOFTWARE\Classes\WtuServer.WtuServerObj.1
[-] Key deleted: HKLM\SOFTWARE\Classes\Yahoo.AntiSpyPlugin
[-] Key deleted: HKLM\SOFTWARE\Classes\Yahoo.AntiSpyPlugin.6
[-] Key deleted: HKLM\SOFTWARE\Classes\Yahoo.PopupBlockerPlugin
[-] Key deleted: HKLM\SOFTWARE\Classes\Yahoo.PopupBlockerPlugin.4
[-] Key deleted: HKLM\SOFTWARE\Classes\YCAPlugin.CAYASPlugin
[-] Key deleted: HKLM\SOFTWARE\Classes\YCAPlugin.CAYASPlugin.1
[-] Key deleted: HKLM\SOFTWARE\Classes\YMERemote.YMECompPlugin
[-] Key deleted: HKLM\SOFTWARE\Classes\YMERemote.YMECompPlugin.1
[-] Key deleted: HKLM\SOFTWARE\Classes\YMERemote.YMERemoteCtl
[-] Key deleted: HKLM\SOFTWARE\Classes\YMERemote.YMERemoteCtl.1
[-] Key deleted: HKLM\SOFTWARE\Classes\YPUBC.BlockerCtrl
[-] Key deleted: HKLM\SOFTWARE\Classes\YPUBC.BlockerCtrl.1
[-] Key deleted: HKLM\SOFTWARE\Classes\YPUBC.DataStore
[-] Key deleted: HKLM\SOFTWARE\Classes\YPUBC.DataStore.1
[-] Key deleted: HKLM\SOFTWARE\Classes\YPUBC.PUBHTMLEventHandler
[-] Key deleted: HKLM\SOFTWARE\Classes\YPUBC.PUBHTMLEventHandler.1
[-] Key deleted: HKLM\SOFTWARE\Classes\YPUBC.StringList
[-] Key deleted: HKLM\SOFTWARE\Classes\YPUBC.StringList.1
[-] Key deleted: HKLM\SOFTWARE\Classes\yt.YTHelper
[-] Key deleted: HKLM\SOFTWARE\Classes\yt.YTHelper.2
[-] Key deleted: HKLM\SOFTWARE\Classes\yt.YToolbarBand
[-] Key deleted: HKLM\SOFTWARE\Classes\yt.YToolbarBand.1
[-] Key deleted: HKLM\SOFTWARE\Classes\YTabBar.YTabBarControl
[-] Key deleted: HKLM\SOFTWARE\Classes\YTabBar.YTabBarControl.1
[-] Key deleted: HKLM\SOFTWARE\Classes\YTBM.YTBMButton
[-] Key deleted: HKLM\SOFTWARE\Classes\YTBM.YTBMButton.1
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{07CDAAD9-1226-4C6D-B774-C00E7B323484}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{1CAE874F-F5C7-4BCC-BA46-9AD26DF35B93}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{35860EFB-1589-4F32-A618-99E847A502B2}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{41D7CEE0-D91F-498C-BC88-4A6BEE46C2BC}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{7D831388-D405-4272-9511-A07440AD2927}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{9EDCCD11-960D-49AE-B523-C6B5AB7E1345}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{FFFFE1D1-E40D-49a1-9622-BC59BD1879C3}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{CA3A5461-96B5-46DD-9341-5350D3C94615}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{11D5E9EA-3117-4389-8E58-742F0975C980}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{12D3E096-0FDF-42CC-8F44-04944F9C1648}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{22389F39-2CF4-47C4-B8B2-273BB16BF70C}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{23E3CEB3-D63A-433E-A5D0-4DB1C501B915}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{26A3152F-CF87-4C5B-8093-4D4B9EC084EB}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{2723E96B-905F-4C64-8999-D868A08E6370}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{2FCB4E7E-E5C7-4D07-BB2C-78DF2DA867AD}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{3D592FCB-FEFD-43A6-9A4F-BDE2D4607D07}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{49F018EE-F362-4B5B-8EC8-BCF9246ABF21}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{67E5E37C-E6B8-4782-877D-E9437C4CD982}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{686D40BC-FA43-4317-8474-E634E6B487F2}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{7207E52B-821E-4C05-A8D6-2965B2BE77CF}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{863FCF5D-DC39-4DA9-AF32-CB0025990EEE}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{A310B105-FB7D-4497-A7E8-E046462B012F}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{B09E015A-4D4E-4F8D-A436-95E19140947D}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{B1E712C4-03AA-495F-B0F5-0F057E126E2A}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{D13DC65C-C77B-4986-9078-DEA3D34C71BB}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{DF522774-8CA0-4B15-A93A-5F61AB95DA1C}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{13ABD093-D46F-40DF-A608-47E162EC799D}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{9DBB28C1-1925-11D3-A498-00104B6EB52E}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{B722ED8B-0B38-408E-BB89-260C73BCF3D4}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{4BC8AD89-AC5F-4DBD-A38F-C355C7DD33D7}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{AD34BE7D-2603-43DD-8D1F-E4431D42C44E}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{B82D18E0-1649-48DE-92D7-AA89BBB5F0AD}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{D2EA97F6-6235-4B2D-B5AA-A4472B9CE557}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{003028C2-EA1C-4676-A316-B5CB50917002}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{4A1E52AC-64F2-49E9-BFD7-0806D9494DBB}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{78DB07DF-483E-4829-AB44-ED7952083584}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{8A1AB044-787D-4309-8410-709768E484AB}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{A2C55651-A23E-43CA-B63D-C10B99EFF7E0}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A7327C09-B521-4EDB-8509-7D2660C9EC98}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{03F998B2-0E00-11D3-A498-00104B6EB52E}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
[-] Value deleted: HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]
[-] Value deleted: HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
[-] Value deleted: HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
[-] Value deleted: HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
[-] Key deleted: HKU\.DEFAULT\Software\AVG Secure Search
[-] Key deleted: HKU\.DEFAULT\Software\AVG Security Toolbar
[-] Key deleted: HKU\.DEFAULT\Software\Viewpoint
[-] Key deleted: HKU\.DEFAULT\Software\Auslogics
[-] Key deleted: HKU\S-1-5-21-2305011698-3870448665-3586125232-1007\Software\Conduit
[-] Key deleted: HKU\S-1-5-21-2305011698-3870448665-3586125232-1007\Software\IGS
[-] Key deleted: HKU\S-1-5-21-2305011698-3870448665-3586125232-1007\Software\Viewpoint
[-] Key deleted: HKU\S-1-5-21-2305011698-3870448665-3586125232-1007\Software\YahooPartnerToolbar
[-] Key deleted: HKU\S-1-5-21-2305011698-3870448665-3586125232-1007\Software\Auslogics
[-] Key deleted: HKU\S-1-5-21-2305011698-3870448665-3586125232-1007\Software\AppDataLow\Software\Yahoo\Companion
[-] Key deleted: HKU\S-1-5-21-2305011698-3870448665-3586125232-500\Software\Viewpoint
[-] Key deleted: HKU\S-1-5-21-2305011698-3870448665-3586125232-500\Software\Yahoo\Companion
[#] Key deleted on reboot: HKU\S-1-5-18\Software\AVG Secure Search
[#] Key deleted on reboot: HKU\S-1-5-18\Software\AVG Security Toolbar
[#] Key deleted on reboot: HKU\S-1-5-18\Software\Viewpoint
[#] Key deleted on reboot: HKU\S-1-5-18\Software\Auslogics
[#] Key deleted on reboot: HKCU\Software\Conduit
[#] Key deleted on reboot: HKCU\Software\IGS
[#] Key deleted on reboot: HKCU\Software\Viewpoint
[#] Key deleted on reboot: HKCU\Software\YahooPartnerToolbar
[#] Key deleted on reboot: HKCU\Software\Auslogics
[#] Key deleted on reboot: HKCU\Software\AppDataLow\Software\Yahoo\Companion
[-] Key deleted: HKLM\SOFTWARE\Conduit
[-] Key deleted: HKLM\SOFTWARE\MetaStream
[-] Key deleted: HKLM\SOFTWARE\Viewpoint
[-] Key deleted: HKLM\SOFTWARE\Yahoo\YFriendsBar
[-] Key deleted: HKLM\SOFTWARE\AVG Tuneup
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\1ClickDownload
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\AVG Secure Search
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Yahoo! Companion
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1
[-] Data restored: HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs]
[-] Key deleted: HKU\S-1-5-21-2305011698-3870448665-3586125232-1007\Software\Microsoft\Internet Explorer\SearchScopes\{21820558-B6E6-4AFC-B488-A8EDD44A1804}
[-] Key deleted: HKU\S-1-5-21-2305011698-3870448665-3586125232-1007\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[#] Key deleted on reboot: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{21820558-B6E6-4AFC-B488-A8EDD44A1804}
[#] Key deleted on reboot: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
[-] Key deleted: HKCU\Software\Microsoft\Internet Explorer\MenuExt\&Search
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\YMERemote.DLL
[-] Key deleted: HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\avgsh
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
[-] Key deleted: HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
[-] Key deleted: HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\YCAPlugin.DLL
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\YPUBC.DLL
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\yt.DLL
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\YTabBar.DLL
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\YTBM.DLL
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\YTMsgr.DLL
[-] Value deleted: HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
[#] Value deleted on reboot: HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
[#] Value deleted on reboot: HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]


***** [ Web browsers ] *****



*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [17605 Bytes] - [16/06/2017 17:10:10]
C:\AdwCleaner\AdwCleaner[S0].txt - [17092 Bytes] - [16/06/2017 15:17:18]
C:\AdwCleaner\AdwCleaner[S1].txt - [16959 Bytes] - [16/06/2017 15:50:56]
C:\AdwCleaner\AdwCleaner[S2].txt - [17033 Bytes] - [16/06/2017 15:54:49]
C:\AdwCleaner\AdwCleaner[S3].txt - [17107 Bytes] - [16/06/2017 16:52:07]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [17975 Bytes] ##########

descriptionSolvedRe: Possible Malware

more_horiz
I contacted ATT because I thought there was a service issue and was informed ATT was working on a service outage. 

What is ATT? Is this your Internet Service Provider?
Should I still I reinstall MBAM?

That should not be necessary. Please post the other logs when you get them.

descriptionSolvedRe: Possible Malware

more_horiz
Yes, ATT is AT@T, my internet service provider.  I attempted to get the Malwarebytes from the link you provided, however, I received an alert that stated I was running an old version of Windows, and that I needed to make sure I updated to Windows XP Service Pack 2.  I thought I did have Windows XP Service Pack 2.  Last Night I upgraded my Malwarebytes to a seven day premium trial, so since I couldn't get the other Malwarebytes to load, I am using the Malwarebytes I upgraded last night.  During the Malwarebytes scan, AVG has popped up alerting me that Malwarebytes is a Trojan Horse Flooder MLZ.exe.  Does this mean the Malwarebytes I am using is infected?

descriptionSolvedRe: Possible Malware

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I am still running Malwarebytes, and have not allowed AVG to remove Malwarebytes.

descriptionSolvedRe: Possible Malware

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Last Night after loading the Malwarebytes Premium Trial, I used it on my PC and it did not detect anything.  I went into Safe Mode, and it found PupOptional.installcore and quarantined it.

Tonight I ran the scan (not in safe mode), and below is the report.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 6/16/17
Scan Time: 6:54 PM
Log File: MBam.txt
Administrator: Yes

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.141
Update Package Version: 1.0.2166
License: Trial

-System Information-
OS: Windows XP Service Pack 3
CPU: x86
File System: NTFS
User: PROSPERITY\Teressa

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 389127
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 3 hr, 6 min, 50 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

descriptionSolvedRe: Possible Malware

more_horiz
JRT Log Files

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.3 (04.10.2017)
Operating System: Microsoft Windows XP x86
Ran by Teressa (Administrator) on Sat 06/17/2017 at  6:21:10.48
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 24

Successfully deleted: C:\Documents and Settings\Teressa\Application Data\viewpoint (Folder)
Successfully deleted: C:\Documents and Settings\Teressa\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ndibdjnfmopecpmkdieinmbadjfpblof_0.localstorage (File)
Successfully deleted: C:\Documents and Settings\Teressa\Local Settings\Application Data\viewpoint (Folder)
Successfully deleted: C:\WINDOWS\wininit.ini (File)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\3W5JQLI1 (Temporary Internet Files Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\4BSPEZOF (Temporary Internet Files Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\6JYLAZOX (Temporary Internet Files Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\I5NTNTTF (Temporary Internet Files Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\MD1B8ZQ9 (Temporary Internet Files Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\O9YJK1IJ (Temporary Internet Files Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\OT2JQP0H (Temporary Internet Files Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\YNZDYQWA (Temporary Internet Files Folder)
Successfully deleted: C:\Program Files\GUT12.tmp (File)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\3W5JQLI1 (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\4BSPEZOF (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\6JYLAZOX (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\I5NTNTTF (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\MD1B8ZQ9 (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\O9YJK1IJ (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\OT2JQP0H (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\YNZDYQWA (Temporary Internet Files Folder)
Successfully deleted: C:\WINDOWS\System32\REN78.tmp (File)
Successfully deleted: C:\WINDOWS\System32\REN79.tmp (File)
Successfully deleted: C:\WINDOWS\System32\REN7A.tmp (File)



Registry: 1

Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 06/17/2017 at  6:44:21.21
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

descriptionSolvedRe: Possible Malware

more_horiz
Results from Security Check,

 Results of screen317's Security Check version 1.014 --- 12/23/15 
 Windows 2000 Service Pack 3 x86  
 Out of date service pack!!
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````
 AVG 2016    
 AVG     
 AVG Web TuneUp   
 AVG Protection    
`````````Anti-malware/Other Utilities Check:`````````
 SUPERAntiSpyware Free Edition  
 Spybot - Search & Destroy 1.2
 AVG Web TuneUp  
 CCleaner    
 Adobe Flash Player     26.0.0.126 
 Adobe Reader XI 
 Mozilla Firefox (52.2.0)
````````Process Check: objlist.exe by Laurent```````` 
 AVG avgrsx.exe
 AVG avgnsx.exe
 AVG avgemc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 59% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

descriptionSolvedRe: Possible Malware

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I reactivated virus protection.  Still having a hard time with using browser.  Attempted to load pictures into a listing on ebay as a test, and it would not load.  Also I noted that since all the tests my memory is excessively low.

descriptionSolvedRe: Possible Malware

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In an earlier post, you stated storage devices can get infected.  My PC has an external hard drive connected through a USB port.  My external hard drive contains important files.  Are these scans also searching for Malware in my attached external hard drive?

descriptionSolvedRe: Possible Malware

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What should I do next?

descriptionSolvedRe: Possible Malware

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Please defrag your hard drive and report back when that is completed. If you need help with this, please let me know.

descriptionSolvedRe: Possible Malware

more_horiz
Performed the defrag.  Tested Firefox, still hangs and will not allow me to load an image into a listing.  Checked Internet Explorer and when I type in any website address, like Ebay, I get an error message that states, "Internet Explorer cannot display the webpage", and a link to diagnose  connection problems.  I did not click on the link.

descriptionSolvedRe: Possible Malware

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