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description[INACTIVE] Unresponsive keyboard

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I am using an Acer laptop, running Windows 10.  I have McAfee firewalls.

Frequently keystrokes are missed, as if the computer is hung.  It clears eventually, but is very inconvenient.  And then it recurs.

I wonder if something is interfering with the normal operation.

I have run CCleaner, but nothing else since this is the first problem that I have had with this PC.

thanks for the help.

descriptionRe: [INACTIVE] Unresponsive keyboard

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Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer. 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.


  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

descriptionRe: [INACTIVE] Unresponsive keyboard

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Apologies if I am posting twice; but perhaps in my first post to provide the requested info I forgot to save.  So here is the requested info:

ADW CLEANER:
# AdwCleaner v6.047 - Logfile created 22/05/2017 at 20:30:10
# Updated on 19/05/2017 by Malwarebytes
# Database : 2017-05-22.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : demoncurrie - LAPTOP-OD2IVGP2
# Running from : C:\Users\demoncurrie\Desktop\AdwCleaner.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****



MALWAREBYTES:
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 22/05/2017
Scan Time: 20:46
Logfile: malwarebytes.txt
Administrator: Yes
Version: 2.2.1.1043
Malware Database: v2017.05.22.08
Rootkit Database: v2017.04.02.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 10
CPU: x64
File System: NTFS
User: demoncurrie
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 278116
Time Elapsed: 27 min, 22 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)

(end)

JRT:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.3 (04.10.2017)
Operating System: Windows 10 Home x64
Ran by demoncurrie (Administrator) on 22/05/2017 at 21:27:53.52
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


File System: 0


Registry: 0


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 22/05/2017 at 21:38:23.06
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


CHECKUP:
 Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Windows Defender  
McAfee VirusScan  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Mozilla Firefox (52.0.2)
 Google Chrome (58.0.3029.110)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent```````` 
 AVAST Software SecureLine VpnSvc.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

That's it.

NB I appear to have two posts on this topic, please close the other one (same title),  unless you want two posts for some reason.

thanks
Arnie

descriptionRe: [INACTIVE] Unresponsive keyboard

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Did you try another USB keyboard on that laptop?
You're running two AV's on your computer; Windows Defender and McAfee Virusscan. One should be disabled. Two or more active AV's on a computer can cause this sort of problem.


Please download Farbar Service Scanner to the desktop and run it on the computer with the issue.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Make sure FRST is run under administrator privileges.
Make sure that the Whitelist section is checked.Otherwise, the log will be very long.
You Security programs may prevent the tool from running. If this happens, disable the security program until the scan is completed.


  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

  • Press "Scan".





  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

descriptionRe: [INACTIVE] Unresponsive keyboard

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I ran FST under admin, but I didn't see an option re "whitelist".  My listing is:
Farbar Service Scanner Version: 27-01-2016
Ran by demoncurrie (administrator) on 23-05-2017 at 22:37:27
Running from "C:\Users\demoncurrie\Desktop"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****

I checked under settings: Defender is listed as being disabled.  Is there somewhere else that I need to disable?
I will get hold of a keyboard and try that  Might take a couple of days.

thanks

descriptionRe: [INACTIVE] Unresponsive keyboard

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Did you disable one of the AV's?

descriptionRe: [INACTIVE] Unresponsive keyboard

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HI,

as I said, in my last post, Defender is already reported as being disabled! (I looked at Settings/Security)  So you must be detecting something caused by it being incompletely disabled??  I am loathe to disable McAfee, since from what I can see, this would leave me undefended.  Hopefully the incomplete Defender disablement will mean something to you!

descriptionRe: [INACTIVE] Unresponsive keyboard

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Ok. There should be another log from FRST. Could you please look for it. It is called Addition.txt. How long has this problem been happening?

descriptionRe: [INACTIVE] Unresponsive keyboard

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I have searched my C: drive, but can't see "addition.txt".  Do you want me to re-run FRST?

The keyboard problem has been around for 1-2 months.  However, it may be less of a problem now.  Certainly I haven't been totally frustrated in the last day!

descriptionRe: [INACTIVE] Unresponsive keyboard

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Ok. Let me know if there is any change when you try another keyboard.

descriptionRe: [INACTIVE] Unresponsive keyboard

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Do you still require help? Have you tried another keyboard?

descriptionRe: [INACTIVE] Unresponsive keyboard

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I will lock this thread. If you need it re-opened, please send me a pm.

descriptionRe: [INACTIVE] Unresponsive keyboard

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