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description[INACTIVE] .ink virus has computer locked can it be fixed?

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Yesterday I was working on amazon editing some listings and all of a sudden I got a microsoft alert with error 0x80072ee7 and a phone number to call.  We did not call the phone number but did call our police because the warning message said our IP was being reported as porn being sent over the web. I cannot open anything on the infected computer and desperately need it to work because we work from home on the computers everyday all day.  Is this something that can be fixed or do I need to shop for a new computer? All my program icons have .ink behind and no files can be opened and the computer cannot even be put in sleep mode or anything.  You have to just shut it down from the on off button. 

Any help would be appreciated as I am a very bad person with computer things lol

descriptionRe: [INACTIVE] .ink virus has computer locked can it be fixed?

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Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer. 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
 You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

iExplore.exe

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

descriptionRe: [INACTIVE] .ink virus has computer locked can it be fixed?

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[mod]Due to inactivity this topic has been locked. If you need it re-opened, please pm me[/mod]

descriptionRe: [INACTIVE] .ink virus has computer locked can it be fixed?

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